The reviews highlight consistently reliable delivery and fast turnaround, with many orders arriving on time and within expected deadlines, while printing results meet or exceed expectations in speed and accuracy. Customers repeatedly praise attentive and professional support, with clear, helpful guidance, personalized assistance, and swift responses that address questions and ensure smooth projects. Product quality stands out across items—from brochures and business cards to tarot and oracle cards—with faithful rendering to files, neat finishes, and impressive final results that often exceed expectations. The overall experience is described as collaborative and trustworthy, with ongoing satisfaction from long-term customers and strong, proactive communication throughout the process.
No one warns you before printing x number of copies with white borders, and then of course they use a lot of technical terms to explain that it's all your fault.
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Response from IMPRIMEURDUROI.COM
Hello.
We have read your feedback regarding your order and understand your disappointment. We would like to clarify the points you raised.
Your PDF file was sent in a format of 31.9881 cm x 42.3069 cm for a finished format of 9.2 x 12.5 cm, without bleed or trim lines.
To obtain the finished format of 9.2 x 12.5 cm, we applied a homothetic reduction to your files.
As there was no 5 mm bleed, we followed our recommendations for bleed and safety zone, as explained in the templates available for download in the "Oracle Card" product sheet.
This is why you have white borders on the front and back, so as not to distort the visuals of your deck of cards.
T
Tais T.
Rating: 1 out of 5
following a purchase from 22/07/2024
No professionalism, very incompetent. They took more than a month to send my order, and when I received it's with the wrong paper... I emailed and messaged, no answer... Their excuse it's a holiday. Everyday is a holiday in France?
Response from IMPRIMEURDUROI.COM
Hi Mm Takeda
We have taken into account your complaint e-mail of Wednesday 4 September concerning an error in the paper weight corresponding to your MSGEXVUAD order.
We were faced with a lack of communication between our teams.
Please accept our apologies for the error in processing your order,
We will be launching a new production run next week, which we will send to you as soon as possible.
A tracking link will be sent to you as soon as it leaves the workshop.
Sincerely
Customer Service
L
Lou V.
Rating: 1 out of 5
following a purchase from 30/05/2024
Paper rather than film packaging was a bad idea... some oracles arrived mixed in with others
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Response from IMPRIMEURDUROI.COM
Hello Lou,
Thank you for sharing your opinion on our Imprimeurduroi website. We're sorry to hear that you weren't convinced by the choice of paper packaging. We take note of your comments and are constantly striving to improve our services to meet our customers' expectations. Please do not hesitate to contact us if you have any special requests. Thank you very much. Yours faithfully
C
celine T.
Rating: 1 out of 5
following a purchase from 29/01/2024
For this order the quality is not up to scratch, bad cuts, cards with marks etc.... Disappointed
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Response from IMPRIMEURDUROI.COM
Hello. Thank you for sharing your experience with us. On behalf of the entire Imprimeur Du Roi team, we sincerely apologize for this unfortunate delay. We have sent you by e-mail today a colissimo return slip to repatriate your entire order. On receipt, we will start production of your order, taking care not to make the same mistakes. Sorry for the inconvenience. Yours faithfully
C
Camille C.
Rating: 2 out of 5
following a purchase from 25/11/2023
Fast delivery, but paper poorly packed, very unprotected: loose sheets that should be packed in reams... A third of the 500 sheets were damaged... The box arrived open and waterlogged.
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Response from IMPRIMEURDUROI.COM
Camille, we're sorry that your paper was damaged and that the box was not properly protected. However, you should know that we sent you 1000 A3 sheets instead of the 500 A3 sheets ordered. In conclusion, if 1/3 of the sheets are unusable, you must have 700 good sheets left. Naturally, we'll be taking steps to prevent this from happening again. We are committed to providing you with quality service at all times, and to meeting your requirements.
J
Judith M.
Rating: 2 out of 5
following a purchase from 30/10/2023
Very mixed experience. Concerning the cards, the parcel arrived damaged on the outside but not on the inside. Good color impression, but they look a bit thin to me after aging. The booklets failed to meet a major quality criterion, despite weeks of exchanges and having specified this in writing and verbally 3 times. Clearly a disappointment to see all the work put into the layout of the map descriptions shifted and not respected. No reaction to the quality defect on receipt.
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Response from IMPRIMEURDUROI.COM
Hi Judith, we're sorry you were disappointed with the booklet printing. We take your experience very seriously and do everything we can to ensure that all our products are of the highest quality. We work hard to improve service and create superior products. Thank you for taking the time to share your feedback.
C
celine T.
Rating: 2 out of 5
following a purchase from 24/11/2022
I am very disappointed! Not because of the quality, but because of the lack of professionalism. My order was damaged and I lost a lot because the packaging wasn't strong enough. I've been waiting for a solution for a month and a half now, and the after-sales service has been silent: I wouldn't recommend it.
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Response from IMPRIMEURDUROI.COM
First of all, hello Celine. We are truly sorry for what happened and would like to offer you our sincerest apologies. We are committed to providing excellent service to all our customers and want all orders to arrive in perfect condition and on time. We are very sorry that this time was not the case. We understand that you did not get the satisfaction you expected and we are doing our best to find a solution.
C
Camille C.
Rating: 2 out of 5
following a purchase from 29/09/2023
Poorly packed, insufficiently protected: a hundred sheets arrived damaged...
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Response from IMPRIMEURDUROI.COM
Hello Camille. We are very sorry that you have received your damaged parcel. Despite the care we take with packaging, and the use of cardboard with good resistance to shattering, humidity and temperature variations, beyond our control, we are not immune to mishandling by the carriers we use on a daily basis.
W
Wendy G.
Rating: 2 out of 5
following a purchase from 24/02/2023
In spite of the good will of Mr Gillier and the 2nd attempt, the cut of the laminated layer is not clean and the product is not suitable.
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Response from IMPRIMEURDUROI.COM
Thank you for your feedback, Wendy. We are sorry that you were not satisfied with the second attempt.
J
Julia B.
Rating: 1 out of 5
following a purchase from 17/10/2022
delivery almost out of time and deplorable quality
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Response from IMPRIMEURDUROI.COM
Hello
Thank you for your feedback and we are very sorry about the quality of your order.
We had difficulties printing your business cards in white on Fedrigoni Sirio Ultra Black 370g paper. Indeed, the unstable nature of the paper as well as its power of absorption have challenged our teams to deliver your order on time and with the expected result.
Sincerely
The King's Printer.
A
Axelle C.
Rating: 2 out of 5
following a purchase from 12/07/2022
Postcards: very poor printing quality and bland colors, far from the original design. On the other hand, the paper is writable as requested and delivery is fast.
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Response from IMPRIMEURDUROI.COM
Hello.
We are sorry that we could not satisfy you even though the printing respected the frame of your .pdf files.
We are very attentive to your opinion and have forwarded your comment to our quality department.
S
sindy R.
Rating: 1 out of 5
following a purchase from 09/07/2021
I was disappointed with the quality of the paper. However, you told me it was Belline quality and several people have remarked on this. I do not recommend you and in no way does it look like Belline quality.
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Response from IMPRIMEURDUROI.COM
Thank you for your feedback Sindy. We are sorry that you were not satisfied with the quality of the paper. We do our best to ensure that the quality of our products is impeccable and we regret that you did not have a satisfactory experience. We are always at your disposal should you wish to discuss other solutions.
M
Manuel H.
Rating: 3 out of 5
Very good reactivity and very good follow-up. One remark though, the mast of the beachflag I ordered seems quite fragile!
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Response from IMPRIMEURDUROI.COM
Hello. Thank you for your comment. Despite their fragile appearance, all beachflag poles are designed for a maximum wind resistance of 60 km/h (level 7 on the Beaufort scale). Sincerely
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