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F
Rating: 1 out of 5
The can arrived punctured, the package repackaged.. the transport costs more than the product itself
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Customer reviews of Indors
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 823 published reviews
Summary of reviews
Indors consistently delivers a seamless experience with timely delivery and careful packaging, ensuring products arrive in excellent condition and match their descriptions. Customers highlight reliable and respectful service, with courteous staff, accurate information throughout the purchase process, and responsive after-sales support that quickly addresses questions. The store is praised for strong value, featuring great price-quality ratios, fast shipping, and sturdy, well-described products that meet expectations. Many reviews emphasize professionalism and seriousness, noting reliable product conformity, helpful guidance, and trustworthy packaging and delivery practices.
Reviews 1 and 2 stars
Reset filtersR
Rating: 2 out of 5
Long delivery time and zero after-sales assistance. Of the three questions I asked them via email, Francesco Inciso responded negatively to one and completely ignored the other two. He didn't even reply to whether there is a service center in my region after the machine I purchased costs more than €1,000.00.
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L
Rating: 2 out of 5
acceptable, packaging intact but an accessory was broken
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Response from Indors
We have replaced the warranty accessories for the customer.
A
Rating: 1 out of 5
Article (vacuum cleaner) that does not match the description, an important element is missing. The site refused to take back the item from me, despite the misleading advertisement. Moreover, the item sold is of poor quality. Very dissatisfied with my purchase and very bad customer service.
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P
Rating: 2 out of 5
The product seems to work correctly, but the delivery via BRT was a nightmare. A week of battling with missed appointments and changes in schedules from one hour to another, and in the end, I had to pick it up at the BRT depot 30 km from home! The scheduled delivery on February 12 or 13 was picked up on the 20th!
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Response from Indors
Thank you for your feedback, and we are happy to know that the product is working correctly.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
C
Rating: 1 out of 5
After the purchase, I requested assistance because it was not working and I did not receive a response.
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Response from Indors
We responded to the customer, but unfortunately, they did not reply. Only a few weeks later, they contacted us by phone, and we clarified the situation. We provided assistance and repaired the customer's product within 5 working days under warranty. Sometimes a phone call is all it takes if there are no responses; we usually provide updates within 24 hours.
M
Rating: 1 out of 5
Package probably arrived to the courier on time, but not to our company. It was scheduled for delivery on December 20, but was not delivered. We had an event scheduled for December 21. Even making a last-minute hold at Bartolini's on the evening of Dec. 20, there was nothing to be done. We had to make other arrangements, with no small amount of difficulty. I still picked up the package because I am good, and because we may need it in the future. For this order I could only pick it up on December 27. Surely the product will be highly efficient, but better evaluate couriers, deliveries and shipping dates. Because the event we managed to save it in extremis, otherwise we would have had to cancel it resulting in heavy financial damage
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Response from Indors
Dear customer, we thank you for sharing your experience, although we are very sorry to read about the issue you encountered with the delivery of your order. We fully understand the inconvenience caused by the delay, especially in light of an important event, and we sincerely apologize for the difficulties that arose from it.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
T
Rating: 2 out of 5
Delivery time of one and a half months to receive my HP cleaner...
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M
Rating: 2 out of 5
I received my parcel but inside the box was damaged. I sent photos immediately as the carrier had left. I'm waiting for INDORS to make a gesture so that I can be compensated.
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I
Rating: 2 out of 5
I'm still waiting for the bill!
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Response from Indors
We apologize for this misunderstanding. The invoice has been issued and sent with the product, as well as by email.
We also invite you to check your "spam" folder. If you still can't find it, please don't hesitate to contact us and we will gladly resend it to you.
We also invite you to check your "spam" folder. If you still can't find it, please don't hesitate to contact us and we will gladly resend it to you.
D
Rating: 2 out of 5
Hi. I didn't recieve the Invoice, only package with steam iron with any document.
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A
Rating: 2 out of 5
Too bad because sent an email but no answer
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F
Rating: 2 out of 5
Hello, The sealant pouch ordered is not the one that was delivered, reported on the Leroy Merlin site but no response. Sincerely THUREAU FRANCIS
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M
Rating: 2 out of 5
It take 6 weeks to recive my order.
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