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F
Rating: 1 out of 5
The can arrived punctured, the package repackaged.. the transport costs more than the product itself
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Customer reviews of Indors
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 523 published reviews
Summary of reviews
The online store Indors stands out for its consistent product quality, with numerous customers noting that items arrive exactly as described and in pristine condition. The packaging is frequently praised for being secure and well-prepared, ensuring products are protected during shipping. Delivery times are generally reliable, with many customers receiving their orders on schedule or even ahead of estimate dates. Customer service is highlighted as a key strength, characterized by responsiveness and professionalism, where inquiries are addressed quickly and effectively.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 1 out of 5
Very dissatisfied with the sold material. Pump that leaks everywhere and required a complete overhaul of the sealing. We buy Italian thinking we are betting on quality (especially given the price), but in the end, I would have been better off investing in a Chinese product, at least tested before shipping... Very bad experience, I strongly advise against it.
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R
Rating: 2 out of 5
Long delivery time and zero after-sales assistance. Of the three questions I asked them via email, Francesco Inciso responded negatively to one and completely ignored the other two. He didn't even reply to whether there is a service center in my region after the machine I purchased costs more than €1,000.00.
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C
Rating: 1 out of 5
not delivered
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S
Rating: 2 out of 5
I ordered the one with 4 steps on the site and I received the one with 3.
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L
Rating: 2 out of 5
acceptable, packaging intact but an accessory was broken
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A
Rating: 1 out of 5
Article (vacuum cleaner) that does not match the description, an important element is missing. The site refused to take back the item from me, despite the misleading advertisement. Moreover, the item sold is of poor quality. Very dissatisfied with my purchase and very bad customer service.
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P
Rating: 2 out of 5
The product seems to work correctly, but the delivery via BRT was a nightmare. A week of battling with missed appointments and changes in schedules from one hour to another, and in the end, I had to pick it up at the BRT depot 30 km from home! The scheduled delivery on February 12 or 13 was picked up on the 20th!
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Response from Indors
Thank you for your feedback, and we are happy to know that the product is working correctly.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
C
Rating: 1 out of 5
After the purchase, I requested assistance because it was not working and I did not receive a response.
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Response from Indors
We responded to the customer, but unfortunately, they did not reply. Only a few weeks later, they contacted us by phone, and we clarified the situation. We provided assistance and repaired the customer's product within 5 working days under warranty. Sometimes a phone call is all it takes if there are no responses; we usually provide updates within 24 hours.
M
Rating: 1 out of 5
assistance by phone and email for the person managing France, I would give 5 stars for the delivery time announced at the purchase, 1 month, received after 2 months and delivery problems, package not tracked, stuck with the carrier, no calls from them, forced to take steps to find my package, I would give 1 star if I could give 0, the commercial gesture for the inconvenience is ridiculous considering I paid for express shipping at 250 euros which took a week.
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M
Rating: 1 out of 5
Package probably arrived to the courier on time, but not to our company. It was scheduled for delivery on December 20, but was not delivered. We had an event scheduled for December 21. Even making a last-minute hold at Bartolini's on the evening of Dec. 20, there was nothing to be done. We had to make other arrangements, with no small amount of difficulty. I still picked up the package because I am good, and because we may need it in the future. For this order I could only pick it up on December 27. Surely the product will be highly efficient, but better evaluate couriers, deliveries and shipping dates. Because the event we managed to save it in extremis, otherwise we would have had to cancel it resulting in heavy financial damage
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Response from Indors
Dear customer, we thank you for sharing your experience, although we are very sorry to read about the issue you encountered with the delivery of your order. We fully understand the inconvenience caused by the delay, especially in light of an important event, and we sincerely apologize for the difficulties that arose from it.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
T
Rating: 2 out of 5
Delivery time of one and a half months to receive my HP cleaner...
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D
Rating: 1 out of 5
Table received but not yet used. I think the finish is very poor. Very ugly welding, rust spots on the frame and the coat hanger is also bent. I hope I won't be on it when I use it. The packaging was fine.
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M
Rating: 2 out of 5
I received my parcel but inside the box was damaged. I sent photos immediately as the carrier had left. I'm waiting for INDORS to make a gesture so that I can be compensated.
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I
Rating: 2 out of 5
I'm still waiting for the bill!
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D
Rating: 2 out of 5
Hi. I didn't recieve the Invoice, only package with steam iron with any document.
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A
Rating: 2 out of 5
Too bad because sent an email but no answer
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F
Rating: 1 out of 5
THE SUPPLY ORDER PERFECT nothing to complain about, on the other hand, the delivery time was appalling, 3/4 weeks of waiting.
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F
Rating: 2 out of 5
Hello, The sealant pouch ordered is not the one that was delivered, reported on the Leroy Merlin site but no response. Sincerely THUREAU FRANCIS
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M
Rating: 2 out of 5
It take 6 weeks to recive my order.
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P
Rating: 1 out of 5
Hello the order was not delivered to the right place the color of the product is not the right one very disappointed for my first order.
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