Inlandsis consistently delivers fast shipping and dependable delivery times, with many customers noting quick, hassle-free arrivals and packages that arrive well packaged. The store earns praise for product quality and durability, with items described as sturdy, well-made, and suitable for canine sports and everyday use, meeting the needs of active dogs and their owners. Customers also highlight reliable service and support, including responsive communication, helpful sizing advice, and ongoing satisfaction with repeat purchases, reflecting trust and reliability in the brand. Overall, the reviews emphasize strong product performance, prompt delivery, and supportive customer care.
Having already had a harness and a leash with shock absorber and handle for canicross, I expected, based on various reviews, quality material, and that is not the case. The quality-price ratio is not there at all. Moreover, I chose this canicross leash assuming from the photos and its price that it had a handle, which is not the case, and the harness is not really comfortable either.
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Response from Inlandsis
Hello,
We are sorry that the received material does not meet your expectations.
Regarding the leash, the ordered model does not have a handle. This feature is not indicated on the product sheet and the photos do indeed show the product without a handle. Other models in our range are equipped with one, however.
For the harness, comfort can depend on the adjustment, the user's morphology, and the intended use. Our customer service is available to help you check the adjustment if necessary.
We will take your feedback into account in our ongoing work to improve the customer experience.
S
Sophie B.
Rating: 1 out of 5
following a purchase from 19/07/2026
Hello, I followed the recommendations for the harness size but it was too small, returning the harness (return fees) since an exchange for the larger size was not possible, and the 10% discount was not applied to the entire order as indicated.
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Response from Inlandsis
Hello,
We are sorry that your experience was not fully satisfactory.
Regarding the 10% discount, after verification, it has indeed been applied to your order, but it appears distributed over several lines of the invoice, which can indeed be confusing.
For the harness, we do not process direct exchanges: returns are handled as refunds, and a new order can be placed if needed. As stated in our return policy, return fees are the responsibility of the customer when the product is not defective.
Our customer service is of course available if you would like us to recheck with you the most suitable size before placing a new order, as we suggested.
Best regards,
The INLANDSIS team
A
Arnaud B.
Rating: 1 out of 5
following a purchase from 05/04/2026
The product is of poor quality and is not reliable. On the XL version, the rod broke in the same place and on both sides. Despite a request to customer service for a few weeks, I have received no response.
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Response from Inlandsis
Hello,
We are sorry for your experience.
Contrary to what is stated in your review, a response was indeed provided to you by our customer service on 11/05/2026 at 10:38, following your request sent on Saturday 09/05.
After analyzing the submitted photos, the rods appeared to be severely deformed before breaking, which required additional elements regarding the assembly and usage conditions in order to continue the analysis of the case.
We remain available to examine your request in more detail as soon as we receive the requested information.
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David D.
Rating: 1 out of 5
following a purchase from 07/04/2026
I ordered to be delivered close to my home without time constraints and I was delivered without notice to another location with time constraints and more than 2 hours of travel due to traffic jams
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Response from Inlandsis
We apologize for this delivery experience.
The choice of pickup point and delivery conditions can sometimes be modified by the carrier, independently of our will, especially in case of saturation or logistical constraints.
We understand that this can be constraining, particularly in terms of travel time.
We are working with our carriers to limit this type of situation as much as possible.
Do not hesitate to contact us directly: we can see with you if it is possible to find an adapted solution or assist you with a future delivery.
P
Pierre J.
Rating: 1 out of 5
following a purchase from 26/03/2026
The package was damaged, and nothing was done after reporting it with photos showing the damaged package to your after-sales service. It's a shame not to have received a commercial gesture.
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Response from Inlandsis
Thank you for your feedback.
We are sorry for the condition of the package upon receipt. Despite the care taken in preparation, it can happen that the packaging is slightly deformed during transport.
As our products are textiles and flexible, this generally does not affect their integrity.
That is why we wanted to check with you that the contents were indeed in good condition, in order to intervene immediately if necessary.
We remain of course available for any request and to provide you with an appropriate solution if needed.
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Nicole S.
Rating: 1 out of 5
following a purchase from 12/11/2025
I am waiting for permission from Islandis to return my harness which is great but too big. I will take the smaller size. I regret that Islandis did not respond to my first email where I provided the measurements and the morphology of my dog. This would have avoided me a return at my expense.
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Response from Inlandsis
Hello,
After verification, we would like to clarify that we never asked you to wait for our permission to return the harness. We simply suggested that you send us photos to verify together if the size was appropriate.
Your photos arrived on Sunday at 12:45 PM, and since our customer service is not open on weekends, we responded to you as soon as we opened on Monday morning at 10 AM.
Regarding your first message requesting advice before purchase, left in the comment of your order: it was indeed received by our logistics service, but unfortunately was not forwarded to customer service. We apologize for this and will correct this point to prevent it from happening again.
We remain available to help you choose the size that is most suitable for your dog.
N
Nolwenn L.
Rating: 1 out of 5
following a purchase from 19/10/2025
I am disappointed, the pink strap is not the same color as my dog's harness, it is not harmonious
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Laurence B.
Rating: 1 out of 5
following a purchase from 16/06/2025
Non-compliant description, quality leaves much to be desired. Customer service leaves much to be desired
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Response from Inlandsis
Hello Madam,
We are sorry that your experience did not meet your expectations.
We have taken your feedback regarding the size of the necklace into account. To assist you better, we contacted you by email to verify whether it was a matter of fitting or size choice, but we have not received a response from you to date.
Our team is of course at your disposal if you wish to continue this exchange or if you need assistance with a return or exchange.
S
Sylvie F.
Rating: 1 out of 5
following a purchase from 18/03/2025
In the end, I paid taxes (?) that were not mentioned during the order. The instructions state "do not undo the knots" but the leash did not have the said knots that should indeed be present on this type of traction leash. So I don't use it because I'm afraid it won't hold up!
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Response from Inlandsis
Hello,
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Patrick S.
Rating: 1 out of 5
following a purchase from 21/12/2024
Unfortunately, Inlandsis seems to work with bad delivery services! My order hasn't reached me yet!
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Response from Inlandsis
How do you do?
We are sorry to hear that you have not yet received your order.
According to the shipment tracking, the parcel has already arrived at the local distribution center and should be delivered today or tomorrow.
If this is not the case, please do not hesitate to contact us so that we can help you further. Thank you for your patience and understanding.
A
Anna K.
Rating: 1 out of 5
following a purchase from 01/10/2024
Same-day dispatch was promised. However, it was sent a day later. As a result, the parcel arrived late for me. After several emails, I still don't have a return label, even though it was promised to be free and hassle-free. I am very disappointed
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Response from Inlandsis
Good afternoon, we are surprised by your feedback as after checking we shipped your order the same day. We have also sent you the return label which may be in your spam folder. As a precaution, we will resend it to you. Please let us know if you still do not receive it.
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Nicolai P.
Rating: 1 out of 5
following a purchase from 09/07/2024
Fast and uncomplicated delivery. Everything perfect
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Anne C.
Rating: 1 out of 5
following a purchase from 30/06/2024
Neck line, not level length 20 cm instead of 30cm
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Chantal T.
Rating: 1 out of 5
following a purchase from 08/06/2024
Good product
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Isabelle C.
Rating: 1 out of 5
following a purchase from 24/05/2024
Did not meet my expectations. Still waiting for my refund
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Response from Inlandsis
Hello,
We are sorry that this product does not meet your expectations.
Returns are processed within 5 working days of receipt at our warehouse.
Yours was received less than 5 days ago and will be processed today. You will receive an email informing you of the refund as soon as your return has been processed.
R
Radjandasse B.
Rating: 1 out of 5
following a purchase from 06/05/2024
I bought a MTB cani bar and the threaded rod on the handlebars broke! Aiming! It's brand new! I couldn't do the outing I'd planned! how do you do it? I hope they'll replace it! Impossible to fill out my request on the internet! Knowing that I already have a harness buy a harness for cani cross! And that it is good material! Thank you for your answer ! Sincerely ,
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Response from Inlandsis
Hello,
We have tried to contact you by email without success and we don't have your phone number.
Could you please contact us again at [email protected], so that we can understand your problem and find a solution?
Thank you in advance
M
Magali S.
Rating: 1 out of 5
following a purchase from 28/04/2024
I didn't feel comfortable, maybe the size wasn't right.
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Claudie S.
Rating: 1 out of 5
following a purchase from 19/03/2024
Excellent product
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Philippe C.
Rating: 1 out of 5
following a purchase from 06/02/2024
Well-designed product, BUT very poor quality, these boots only lasted 5 times 2 hours, so they quickly became worn, untied, torn... and ended up in the garbage can.
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Response from Inlandsis
Hello Mr,
As indicated in the product sheet, "these boots are to be considered as consumables. Their lifespan may vary according to the dog's size, activity and terrain. We recommend that you trim your dog's claws to optimize their life span."
If you compare the resistance of dog boots to that of human shoes, you might feel a little disappointed. The peculiarity of dogs, with their sharp claws that perforate materials, makes this comparison less than fair.
In addition, the morphology and biomechanics of dogs mean that a sole of equivalent strength to that of a human shoe would be far too stiff and thick, creating tendon problems.
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