Customer reviews of Inlandsis

Hello,

We are sorry for your experience.

Contrary to what is stated in your review, a response was indeed provided to you by our customer service on 11/05/2026 at 10:38, following your request sent on Saturday 09/05.

After analyzing the submitted photos, the rods appeared to be severely deformed before breaking, which required additional elements regarding the assembly and usage conditions in order to continue the analysis of the case.

We remain available to examine your request in more detail as soon as we receive the requested information.

Hello,

Thank you for your feedback.

Choosing a pulling harness unfortunately remains complex for certain body types, even with precise measurements, as the behavior of the harness also strongly depends on how the dog pulls and its overall construction.

We always do our best to guide each customer towards the most suitable size, but a degree of uncertainty may sometimes remain, especially for dogs with atypical body shapes or those between two sizes.

We remain available to best assist our customers before and after purchase if necessary.

We apologize for this delivery experience.
The choice of pickup point and delivery conditions can sometimes be modified by the carrier, independently of our will, especially in case of saturation or logistical constraints.

We understand that this can be constraining, particularly in terms of travel time.

We are working with our carriers to limit this type of situation as much as possible.

Do not hesitate to contact us directly: we can see with you if it is possible to find an adapted solution or assist you with a future delivery.

We are sorry that the promo code was not taken into account during your order.

If you had contacted us before finalizing your order, we could have certainly helped you apply it correctly.

However, we can offer you an equivalent discount on a future order.
Feel free to contact us directly, we will do what is necessary.

Thank you for your feedback.

We are sorry for the condition of the package upon receipt. Despite the care taken in preparation, it can happen that the packaging is slightly deformed during transport.

As our products are textiles and flexible, this generally does not affect their integrity.
That is why we wanted to check with you that the contents were indeed in good condition, in order to intervene immediately if necessary.

We remain of course available for any request and to provide you with an appropriate solution if needed.

Hello,

Thank you for your feedback.

If the harness does not fit your dog, please feel free to send us some photos: we can check the fit and guide you towards the most suitable size or model.

We are also pleased that the neck straps meet your satisfaction.

Our goal is to help you find a configuration perfectly suited to your dog.

The Inlandsis team

Hello,

The compatibility of the bar depends on the geometry of the bike (steering tube, cable routing, frame dimensions).
The maximum dimensions are specified on the product sheet.
We cannot guarantee compatibility with 100% of bikes, especially in case of model change.

Electric mountain bikes, in particular, often have specific constraints.

Best regards,
The Inlandsis team

Hello,

Thank you for your feedback.

The traction harnesses are designed to be well adjusted and remain stable under strain, which can make them a bit more technical to adjust and put on than a walking harness.

Once properly adjusted, they offer better support and more comfort for the dog in traction.

Feel free to contact us if you would like assistance with the adjustment.

The Inlandsis team

Hello,

The loss of boots is generally related to insufficient tightening or a slightly too large size. Properly fitted and correctly tightened, our boots hold very well under normal usage conditions.

In abundant, deep, or very heavy snow, no model can guarantee absolute support.

We remain at your disposal.

Hello,

Thank you for taking the time to share your detailed feedback after a week of intensive use.

We are pleased to read that the thermal protection, abrasion resistance, and drying speed met your expectations under sustained conditions.

Regarding the fit, your feedback is interesting. It is important to clarify that a higher shaft or double tightening does not necessarily guarantee better support in dynamic situations. In practice, it can even increase the strain on the carpal joint and limit the dog's natural mobility, which we are actually trying to avoid.

Our booties have been designed to find a balance between protection, freedom of movement, and respect for the dog's biomechanics. For very explosive dogs, especially during strong accelerations or in deep powder, no system can completely prevent movements related to support and snow projections.

We thank you anyway for your constructive feedback, which feeds our ongoing reflections on optimizing our equipment.

The Inlandsis team

Hello,

The Inlandsis booties are sized based on precise measurements (width of the paw) and not according to breed. A detailed size chart, with exact measurements, is available on the product sheet to help choose the most suitable size.

The term "greyhound" also includes dogs of very varied sizes, ranging from a few kilos to several dozen kilos, with very different paw morphologies. Therefore, there is no automatic correspondence between a breed and a size of booties.

We remain available to assist our customers before ordering to avoid any sizing errors.

Best regards,
The Inlandsis team

Dear Caroline,

Thank you for taking the time to share your feedback on our product. We are pleased to hear that you find our price reasonable, but we are sorry to learn that the neck circumference and strap adjustment did not fully meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the fit and ease of use. Please do not hesitate to contact us if you need further assistance.

Best regards,
The Inlandsis team

Hello Jean-Pierre,

According to our information, your package was delivered on 23/12, which is 3 working days after shipment.
This delay is slightly longer than the average delay observed with Colissimo, but remains common during the holiday season, when package volumes are particularly high.

Best regards,
The Inlandsis team

Hello Madam,

The Black Friday discount was an exceptional offer, valid only during the promotional period.
In this context, we cannot extend or reapply this discount after the end of the operation.

For your future purchases, do not hesitate to contact us beforehand so that we can help you choose the most suitable size.

We remain at your disposal if needed.

Hello,

Our customer service will contact you to determine with you the harness most suitable for your dog.

Hello,

After verification, we would like to clarify that we never asked you to wait for our permission to return the harness. We simply suggested that you send us photos to verify together if the size was appropriate.

Your photos arrived on Sunday at 12:45 PM, and since our customer service is not open on weekends, we responded to you as soon as we opened on Monday morning at 10 AM.

Regarding your first message requesting advice before purchase, left in the comment of your order: it was indeed received by our logistics service, but unfortunately was not forwarded to customer service. We apologize for this and will correct this point to prevent it from happening again.

We remain available to help you choose the size that is most suitable for your dog.