Customer reviews of Inlandsis

Good day,

We are sorry to hear that you are not satisfied with the dish.

Our products are specifically designed for intensive and athletic use and are tested under real conditions by athletes. The model you chose is our entry-level model at €39. It is usually appreciated for its excellent price-performance ratio, but it cannot compete in terms of material quality and workmanship with a product that costs two to three times as much. If you prefer a higher-quality model, we would be happy to assist you in selecting a suitable alternative.

Regarding the delivery, we would like to apologize for the unusually long delivery time. Your order was shipped on the same day, but it seems that the transport service provider took a bit longer than usual. Typically, the delivery time to Germany is 2 to 3 working days.

Please do not hesitate to contact us if you would like to return the product or have any further questions.

Best regards,
Your Inlandsis team

Hello Madam,

We are sorry that your experience did not meet your expectations.

We have taken your feedback regarding the size of the necklace into account. To assist you better, we contacted you by email to verify whether it was a matter of fitting or size choice, but we have not received a response from you to date.

Our team is of course at your disposal if you wish to continue this exchange or if you need assistance with a return or exchange.

Hello,

Thank you for your message. It is completely normal for some dogs to have difficulty walking with booties during the first uses. Like any new equipment, it sometimes requires a little time to adapt.

We recommend having your dog wear the booties for short periods, taking him for walks or playing with him. These enjoyable moments will help him focus on the activity and quickly forget about the presence of the booties.

In the vast majority of cases, after a few tries, dogs get used to them very well and the booties become just another accessory.

Feel free to reach out to us if you need further advice for this adaptation phase.

Hello,

Thank you for your loyalty and your detailed feedback.

We are delighted that our carabiners meet your satisfaction in use, even intensive, and that you appreciate the speed of our shipping.
Regarding durability, two and a half years of regular use is still on the high end for this type of equipment, but we understand that you expected more at this price point.
As for the packaging, we will look into more effective cushioning options without significantly increasing the ecological and logistical impact.

Thank you again for your trust!

How do you do?

We are sorry to hear that you have not yet received your order.

According to the shipment tracking, the parcel has already arrived at the local distribution center and should be delivered today or tomorrow.

If this is not the case, please do not hesitate to contact us so that we can help you further. Thank you for your patience and understanding.

Hello,

These boots are consumables whose lifespan depends on the dog's size, activity and terrain. Under certain conditions, they can wear out in a single outing. We advise you to trim your dog's claws to preserve them as much as possible.

Please send us photos of the product. If a manufacturing defect is found, we will proceed with an exchange or refund. In the event of normal wear and tear, we will unfortunately be unable to intervene.

Hello Mats,

We are very sorry that you have received a defective product.

Could you please send us a photo of the defect? Upon receipt, we will send you a new product free of charge.

Yours sincerely,
--
Pierre
Dog-Powered Sports Technical Specialist

Hello,

Thank you for your feedback and for taking the time to share your experience.

For organizational reasons, we do not handle exchanges directly. If you wish to place a new order, simply return the product(s) and request a refund, then place a new order at the same time.

Discounts are by definition non-refundable. However, if you took advantage of a discount on your first order and would like to benefit from it again after the refund, please contact us beforehand: we will send you an equivalent promotional code.

As far as manufacturing is concerned, although some of our products are not made in France, we carefully select partners in France, Europe and Tunisia who meet our high quality standards to guarantee you high-performance, long-lasting equipment.

We remain at your disposal should you have any questions or require further assistance.

Hello,

All the dimensions of this product are clearly indicated on the product sheet.
If you would like a longer leash, please note that a "Long" version is available under the name "Bikejor Leash Long".
Please do not hesitate to contact us for further information.

Good afternoon, we are surprised by your feedback as after checking we shipped your order the same day. We have also sent you the return label which may be in your spam folder. As a precaution, we will resend it to you. Please let us know if you still do not receive it.

Hello,

Thank you for your feedback.

We can confirm that the color indicated on the product sheet is orange, not yellow. It is important to note that color display may vary from one screen to another, and that color perception may also differ from one person to another.

To make sure you've selected the right color, please check the product details in your shopping cart. Each added item clearly displays the color, size and quantity selected.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Hello, our customer service department will contact you today to arrange a guarantee.