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L
Rating: 4 out of 5
Beautiful jewelry, careful delivery
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
Summary of reviews
Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.
Reviews 1, 2, 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
Perfect thank you very much
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I
Rating: 4 out of 5
I really appreciated that the team took the time to check my wrist size to send an adapted bracelet. It is very beautiful. However, I don't really like the closure system, which is not very easy to handle if you are alone; and you have to twist the metal every time you put it on or take it off. I'm afraid it will break.
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Response from Itsara
Hello Isabelle,
Thank you for your feedback. We understand that this closure system does not suit you.
Feel free to write to us at [email protected], we will find a suitable solution together for your issues.
Have a nice day,
Lena
Thank you for your feedback. We understand that this closure system does not suit you.
Feel free to write to us at [email protected], we will find a suitable solution together for your issues.
Have a nice day,
Lena
Y
Rating: 3 out of 5
Very good
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A
Rating: 1 out of 5
The bracelet inside darkened.
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F
Rating: 4 out of 5
Very kind person who replied to me, the ring fits me very well
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E
Rating: 1 out of 5
Unfortunately, the quality of the ring does not match what one might guess from the photo. The ring is rather dull, the finishes are quite rough. I regret my purchase unfortunately.
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Response from Itsara
Thank you Émilie for your order.
Our rings are handmade by artisans, each piece is therefore unique and may slightly differ from the photos.
What you perceive as a dull appearance is actually the patina.
But do not hesitate to contact us at [email protected], we will arrange a return or an exchange without any problem.
Our rings are handmade by artisans, each piece is therefore unique and may slightly differ from the photos.
What you perceive as a dull appearance is actually the patina.
But do not hesitate to contact us at [email protected], we will arrange a return or an exchange without any problem.
C
Rating: 4 out of 5
It is always a pleasure to discover the new Itsara products and to be tempted. I bought two bracelets from the new collection, they are beautiful but I imagined them to be a bit thicker. In any case, in the photos on the site, they seem wider. It's a shame, but in the end, I really like the effect of finesse and delicacy they exude. I actually recommended another one as well as two necklaces. The items are always quite consistent with the photos, but I must say that for this new collection, some chains appear much thicker in the photos than they actually are.
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Response from Itsara
Thank you very much for your feedback and for your loyalty.
To allow a good view of the details of the links and the work of each chain, we necessarily take very close-up photos. This can sometimes give an impression of greater volume than in reality. It is precisely for this reason that we indicate all dimensions and widths on each product page, in order to better represent the finesse of the jewelry.
Thank you again for taking the time to share your experience.
To allow a good view of the details of the links and the work of each chain, we necessarily take very close-up photos. This can sometimes give an impression of greater volume than in reality. It is precisely for this reason that we indicate all dimensions and widths on each product page, in order to better represent the finesse of the jewelry.
Thank you again for taking the time to share your experience.
S
Rating: 4 out of 5
Apparently my emails were in your spam. Ring received, very nicely wrapped and scented. It is very beautiful, just my size.
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D
Rating: 4 out of 5
Silver chain much finer than it appeared in the shop photos. Otherwise, other jewelry received very well.
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Response from Itsara
Hello,
Thank you for your feedback and we are delighted that you like the other jewelry.
Regarding the chain, we would like to clarify that the photos accurately represent the model received. To assist our customers in their choice, the width and weight of the chain are also indicated in the product description.
We remain at your disposal if you have any questions.
The Itsara team
Thank you for your feedback and we are delighted that you like the other jewelry.
Regarding the chain, we would like to clarify that the photos accurately represent the model received. To assist our customers in their choice, the width and weight of the chain are also indicated in the product description.
We remain at your disposal if you have any questions.
The Itsara team
M
Rating: 4 out of 5
Fast shipping. The ring is beautiful but much finer than in the photos.
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Response from Itsara
Hello Michael,
Thank you very much for your order and for your information, all measurements and weights of our jewelry are noted in the product descriptions.
Thank you very much for your order and for your information, all measurements and weights of our jewelry are noted in the product descriptions.
I
Rating: 2 out of 5
Quite disappointed The ring is adjustable .. what is the point of asking for our size? And adjustable means fragile and hurts under the finger
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Response from Itsara
Hello Isabelle,
Thank you for your feedback.
We would like to clarify that the requested size is indeed useful, as we offer several sizes of rings, each corresponding to a different adjustment range. The fact that the ring is adjustable is clearly indicated on the product sheet as well as in the photos.
An adjustable ring is not more fragile when used as intended. It is designed to be adjusted by one to two sizes maximum and should be handled with care, like any silver jewelry.
Finally, if the ring is uncomfortable under the finger, it is possible that the chosen size range is not the most suitable for your finger. Please feel free to contact us, we will be happy to advise you in order to find the most appropriate size.
The Itsara team
Thank you for your feedback.
We would like to clarify that the requested size is indeed useful, as we offer several sizes of rings, each corresponding to a different adjustment range. The fact that the ring is adjustable is clearly indicated on the product sheet as well as in the photos.
An adjustable ring is not more fragile when used as intended. It is designed to be adjusted by one to two sizes maximum and should be handled with care, like any silver jewelry.
Finally, if the ring is uncomfortable under the finger, it is possible that the chosen size range is not the most suitable for your finger. Please feel free to contact us, we will be happy to advise you in order to find the most appropriate size.
The Itsara team
H
Rating: 4 out of 5
Quality jewelry, delivery on time. Second order ok.
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A
Rating: 4 out of 5
Excellent contact and very beautiful product
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V
Rating: 4 out of 5
Fast shipping. The photo is accurate, my ring is beautiful.
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F
Rating: 4 out of 5
Product conforms to my order. Very pretty.
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C
Rating: 4 out of 5
The rings are in accordance with the presentation on the site. I didn't give 5 stars, just for the delivery service.
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Response from Itsara
Hello Claudy,
Thank you for your order and for your feedback.
Regarding the delivery, it is completely independent of our company. Indeed, the services of La Poste have experienced longer delays than usual due to the high temperatures related to the heatwave. Their schedule has been modified, which unfortunately had an impact on your delivery.
We thank you for your understanding and remain at your disposal if you have any questions.
Thank you for your order and for your feedback.
Regarding the delivery, it is completely independent of our company. Indeed, the services of La Poste have experienced longer delays than usual due to the high temperatures related to the heatwave. Their schedule has been modified, which unfortunately had an impact on your delivery.
We thank you for your understanding and remain at your disposal if you have any questions.
M
Rating: 4 out of 5
Superb jewelry
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C
Rating: 4 out of 5
Very pretty ring (even if a bit light) rather in line with the photo! And I appreciated the eco-friendly and very simple packaging, but it's effective!
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D
Rating: 4 out of 5
Delivery problems: first planned in Rehainviller, then at my home, then in Saint Clement....?!!! Delays due to late questions about the bracelet dimensions!! finally it arrived and it's beautiful
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Response from Itsara
Hello Daniel,
Indeed, we were not lucky: an issue beyond our control occurred regarding the delivery. Initially, we were simply waiting for your response regarding your wrist size.
We apologize for these inconveniences and are glad that you like the bracelet.
Thank you and see you soon,
The Itsara team
Indeed, we were not lucky: an issue beyond our control occurred regarding the delivery. Initially, we were simply waiting for your response regarding your wrist size.
We apologize for these inconveniences and are glad that you like the bracelet.
Thank you and see you soon,
The Itsara team
C
Rating: 4 out of 5
Very pretty jewelry, shipped quickly and well packaged.
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D
Rating: 4 out of 5
Very beautiful jewelry, well protected for transport.
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L
Rating: 4 out of 5
Gift promised before Mother's Day but received 2 days later
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Response from Itsara
Hello Lysiane,
We are sincerely sorry for this delay.
According to the timelines indicated by La Poste, your order should have normally arrived in time for Mother's Day. Unfortunately, the delivery took a bit longer than expected, independently of our will.
We understand your disappointment for a gift planned for this occasion, and we offer you our sincerest apologies.
The Itsara team
We are sincerely sorry for this delay.
According to the timelines indicated by La Poste, your order should have normally arrived in time for Mother's Day. Unfortunately, the delivery took a bit longer than expected, independently of our will.
We understand your disappointment for a gift planned for this occasion, and we offer you our sincerest apologies.
The Itsara team
F
Rating: 4 out of 5
Fast, reliable No disappointment with the received jewelry
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Y
Rating: 3 out of 5
Very beautiful bracelet, delivery on time. Too bad I didn't see the weight of the product
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Response from Itsara
You are absolutely right, Itsara has always displayed the weights. This new aesthetic theme (May 2026) does not allow us to do so natively, but it will be done soon.
S
Rating: 4 out of 5
The customer service is remarkable. However, the rings received are quite unrecognizable compared to the photos on the site.
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Response from Itsara
Hello Stéphanie,
Thank you very much for your order and for your feedback.
Indeed, our rings are entirely handmade by artisans, which can lead to slight differences from one piece of jewelry to another.
We are sorry if this disappointed you, please do not hesitate to contact us if that is the case!
Best regards,
The Itsara team
Thank you very much for your order and for your feedback.
Indeed, our rings are entirely handmade by artisans, which can lead to slight differences from one piece of jewelry to another.
We are sorry if this disappointed you, please do not hesitate to contact us if that is the case!
Best regards,
The Itsara team
A
Rating: 3 out of 5
In accordance with the description.
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M
Rating: 4 out of 5
The jewelry is of quality, even though I had to return mine because it was too short.
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A
Rating: 4 out of 5
I find that the finish of the ring's weld is not very well done. I understand that your jewelry is handmade and created abroad, but I am afraid that the ring will not last long.
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Response from Itsara
Hello Arielle,
Thank you for taking the time to share your opinion on our site "Itsara". We are delighted that you appreciate the shine of the ring. We also take note of your comments regarding the weld; your feedback is valuable and helps us improve our products. I invite you to contact us directly by sending us a photo of the weld, so that we can assist you further.
Best regards,
The Itsara team
Thank you for taking the time to share your opinion on our site "Itsara". We are delighted that you appreciate the shine of the ring. We also take note of your comments regarding the weld; your feedback is valuable and helps us improve our products. I invite you to contact us directly by sending us a photo of the weld, so that we can assist you further.
Best regards,
The Itsara team
C
Rating: 1 out of 5
Disappointed
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Response from Itsara
Hello Carole,
Thank you for taking the time to share your feelings. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to understand more about what disappointed you in order to improve our services. Please feel free to contact us directly; we are here to help you.
Best regards,
The Itsara team
Thank you for taking the time to share your feelings. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to understand more about what disappointed you in order to improve our services. Please feel free to contact us directly; we are here to help you.
Best regards,
The Itsara team
M
Rating: 4 out of 5
Very good quality/price ratio; efficient shipping service and attentive. I would like to see heavier items, so a bit more expensive: gold is out of reach, silver by the kilo is 50-60 times cheaper, so is there room to play with weight?
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Response from Itsara
Thank you very much for this review, it really touches us!
Your comment about the weight is absolutely correct and that is precisely why we work with lightweight pieces, some even hollow: the price of silver has more than doubled since last year, and on top of that, there is the handmade work, transportation, and all the logistics.
More massive jewelry would quickly reach really high prices.
That said, we keep this idea in mind for the future!
Thanks again and see you soon.
Your comment about the weight is absolutely correct and that is precisely why we work with lightweight pieces, some even hollow: the price of silver has more than doubled since last year, and on top of that, there is the handmade work, transportation, and all the logistics.
More massive jewelry would quickly reach really high prices.
That said, we keep this idea in mind for the future!
Thanks again and see you soon.
V
Rating: 4 out of 5
Very beautiful quality Original jewelry
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J
Rating: 3 out of 5
It would be much better if the jewelry (ring) received was contained in a case other than a simple small box of poor quality! ...
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Response from Itsara
Hello Jean-Claude,
Thank you very much for your order, however the boxes in which our jewelry is shipped are entirely handmade and made of biodegradable and recyclable materials.
Best regards,
Tristan from Itsara
Thank you very much for your order, however the boxes in which our jewelry is shipped are entirely handmade and made of biodegradable and recyclable materials.
Best regards,
Tristan from Itsara
A
Rating: 4 out of 5
A good follow-up on the order and impeccable delivery.
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W
Rating: 2 out of 5
Bracelet lighter than ordered, moreover impossible to use the clasp
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Response from Itsara
Hello Wanda,
Thank you for your order!
If you have a problem with the weight, the clasp of your jewelry...
Do not hesitate to contact us by email at: [email protected]
Thank you for your order!
If you have a problem with the weight, the clasp of your jewelry...
Do not hesitate to contact us by email at: [email protected]
C
Rating: 4 out of 5
Delivery and products conform to what is proposed online. However, there is a downside, the ring has a point of fragility (I wonder if it was not originally intended to be adjustable.
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Response from Itsara
Hello Claudy,
Thank you very much for your order.
The ring you purchased is sold as an 'adjustable' ring: it is not fixed and can be tightened or slightly loosened to oscillate between two, or even three sizes.
It is simply advised not to handle it too much in order not to damage the jewelry.
Do not hesitate to contact us if you encounter any problems.
Thank you very much for your order.
The ring you purchased is sold as an 'adjustable' ring: it is not fixed and can be tightened or slightly loosened to oscillate between two, or even three sizes.
It is simply advised not to handle it too much in order not to damage the jewelry.
Do not hesitate to contact us if you encounter any problems.
L
Rating: 4 out of 5
Very beautiful solid silver jewelry. Customer service is excellent
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G
Rating: 3 out of 5
Very beautiful earrings but the hoops are not closed. I could have lost the flowers at the bottom. Disappointed.
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Response from Itsara
Hello Ghislaine,
Thank you for your order, we are sincerely sorry if the earrings did not meet your expectations, please do not hesitate to contact us if you wish to make a return.
Best regards,
Tristan Chamart
Thank you for your order, we are sincerely sorry if the earrings did not meet your expectations, please do not hesitate to contact us if you wish to make a return.
Best regards,
Tristan Chamart
M
Rating: 2 out of 5
Disappointed by the quality of a ring bought on sale with poor finishes. (Rough to the touch)
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Response from Itsara
Hello,
We are sincerely sorry to learn that this ring did not meet your expectations.
Our jewelry is entirely handmade, which can sometimes give a more raw or ethnic look, characteristic of craftsmanship, and different from industrial jewelry.
If this look does not suit you, please do not hesitate to contact us. We are of course available to arrange a return without difficulty.
The Itsara team
We are sincerely sorry to learn that this ring did not meet your expectations.
Our jewelry is entirely handmade, which can sometimes give a more raw or ethnic look, characteristic of craftsmanship, and different from industrial jewelry.
If this look does not suit you, please do not hesitate to contact us. We are of course available to arrange a return without difficulty.
The Itsara team
V
Rating: 4 out of 5
Compliant
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