Customer reviews of Itsara

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EveLaure R.

Rating: 4 out of 5

Published on 21/08/2023 à 08h47 following a purchase from 05/08/2023

Very good

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Julie A.

Rating: 4 out of 5

Published on 13/08/2023 à 07h46 following a purchase from 28/07/2023

Good, beautiful, high-quality products. However, I am disappointed with the new shipping methods. What's more, my last parcel was rerouted by the post office and was not at the agreed collection point! The times of this collection point did not correspond to my working hours so I had to ask to leave earlier and I lost time!

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Response from Itsara Published on 25/08/2023

Hello Julie,
We're very sorry about this mishap. We regularly battle with the post office and even more so in the summer with the replacement letter carriers who do whatever they want. As far as shipping is concerned, we had offered home delivery to our customers for a few months, but we've gone back on our rates, as we did for your January order.
Don't hesitate to contact us if you encounter any further problems, we're here to help.
We look forward to seeing you on Itsara :)

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Valrie L.

Rating: 4 out of 5

Published on 13/08/2023 à 04h27 following a purchase from 28/07/2023

Always satisfied with the orders received. Exceptional quality. And fast shipping. I love it!!! Many thanks.

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Isabelle B.

Rating: 4 out of 5

Published on 10/08/2023 à 12h42 following a purchase from 26/07/2023

I ordered size 22 and it was much brighter. 19.5 is duller with dents as if it had been used.

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Response from Itsara Published on 29/08/2023

Hello Isabelle,

I'm sorry to hear that your bracelet has some defects. Usually, we are very careful with the jewels we send (they are systematically cleaned). The defects must have escaped our vigilance, for which we are very sorry.
Please feel free to send us photos of it, and we'll see what we can do to fix the problem :)

Very nice day :)

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Nadine Z.

Rating: 4 out of 5

Published on 04/08/2023 à 15h32 following a purchase from 20/07/2023

Beautiful jewels as described and fast shipping.

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Nathalie V.

Rating: 4 out of 5

Published on 01/08/2023 à 18h50 following a purchase from 17/07/2023

very nice!

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maria S.

Rating: 4 out of 5

Published on 31/07/2023 à 21h09 following a purchase from 16/07/2023

Very serious

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Nicolas S.

Rating: 4 out of 5

Published on 30/07/2023 à 08h47 following a purchase from 15/07/2023

Very good quality, beautiful, well-presented packaging. Delays a little long for Belgium

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Valerie R.

Rating: 2 out of 5

Published on 23/07/2023 à 00h32 following a purchase from 07/07/2023

The rings but the quality is weird they are dull for money I am disappointed

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Response from Itsara Published on 28/07/2023

Hello Valerie,
I'm sorry to hear you're disappointed...
The jewels are patinated, we clean them to make them shine, but the problem is that it's a bit haphazard, because some of our customers like white and shiny, others more patinated, it's a bit complicated to satisfy all our customers the first time.
You can send us an e-mail at [email protected] asking us to return it for cleaning, and we'll give it back a nice shine with no problem :)

You can also do it yourself with a stainless steel scouring ball and washing-up liquid.
But really, it's no problem for us :)

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Anny D.

Rating: 4 out of 5

Published on 21/07/2023 à 17h36 following a purchase from 06/07/2023

Satisfactory first order

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Schimel S.

Rating: 2 out of 5

Published on 18/07/2023 à 16h49 following a purchase from 03/07/2023

There are several defects on the ring and I am very disappointed.

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Response from Itsara Published on 21/07/2023

Hello Sandrine,
I'm sorry to hear that your ring has defects :(
If you wish, you can send us a photo of it to [email protected] and ask for a return slip, and we will proceed with an exchange or refund.

We apologize once again.

Have a nice day,
Anaïs

R

Regueme L.

Rating: 2 out of 5

Published on 17/07/2023 à 17h52 following a purchase from 02/07/2023

Poor quality

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Response from Itsara Published on 21/07/2023

Hello,

I'm sorry to hear that you're not satisfied :(
Could you please tell me what the problem is?
If we can solve the problem, we'll be happy to do so.

Please do not hesitate to ask for feedback at [email protected]

Very nice day,
Anaïs

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Valrie M.

Rating: 4 out of 5

Published on 17/07/2023 à 08h14 following a purchase from 01/07/2023

I was a little surprised by the size and thickness of the jewelry I ordered (earrings). I was expecting heavier, thicker jewelry. The quality seems to be there.

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Valrie T.

Rating: 4 out of 5

Published on 15/07/2023 à 14h56 following a purchase from 30/06/2023

Very nice products and very good quality I once had a problem with the back of earrings that was fixed very quickly The only downside is that the photos do not always render the true effect And the ring I just received is a little too big I would have liked something thinner In the photo it did not seem so thick Apart from that everything is fine

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Response from Itsara Published on 16/07/2023

Good evening Valérie,
First of all, thank you very much for your kind words.
If you wish, you can return the ring to us, there's nothing to worry about :)

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Sverine D.

Rating: 4 out of 5

Published on 15/07/2023 à 05h06 following a purchase from 29/06/2023

Perfect. Jewelry in accordance with the photos and my expectations.

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Sandrine C.

Rating: 4 out of 5

Published on 13/07/2023 à 18h37 following a purchase from 28/06/2023

High quality

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Danielle G.

Rating: 3 out of 5

Published on 12/07/2023 à 14h39 following a purchase from 27/06/2023

Disappointed, silver blackened very quickly and average strength 😩

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Jacqueline B.

Rating: 4 out of 5

Published on 07/07/2023 à 11h50 following a purchase from 22/06/2023

Problem with the rings

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nadine B.

Rating: 4 out of 5

Published on 07/07/2023 à 08h12 following a purchase from 21/06/2023

order received quickly satisfied with my jewelry

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Vianney B.

Rating: 4 out of 5

Published on 03/07/2023 à 18h38 following a purchase from 18/06/2023

I think good quality beautiful appearance see in the long term I think make new purchases Thank you

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STEFANIE M.

Rating: 4 out of 5

Published on 21/06/2023 à 21h20 following a purchase from 06/06/2023

Pretty, good-quality jewelry. The packaging and gift box could do with a little more attention.

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Agnes T.

Rating: 4 out of 5

Published on 21/06/2023 à 11h28 following a purchase from 05/06/2023

Very good quality jewelry, this is the second ring and there will be more.

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Bruno P.

Rating: 4 out of 5

Published on 21/06/2023 à 08h36 following a purchase from 06/06/2023

BEAUTIFUL JEWELS

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Catherine G.

Rating: 4 out of 5

Published on 17/06/2023 à 07h17 following a purchase from 01/06/2023

Very beautiful jewelry, good quality, fast delivery I sincerely recommend. My daughter and I loved it.

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Marie pierre L.

Rating: 4 out of 5

Published on 16/06/2023 à 12h46 following a purchase from 01/06/2023

A little disappointed

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Response from Itsara Published on 18/06/2023

Hello Marie-Pierre,

I'm sorry to hear that you were not completely satisfied with your jewelry.
Please do not hesitate to send us an email at [email protected] to let us know what the problem is, we will do our best to find a solution :)

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Maria helena M.

Rating: 4 out of 5

Published on 15/06/2023 à 15h23 following a purchase from 30/05/2023

Beautiful jewelry and very good quality

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Sylviane F.

Rating: 4 out of 5

Published on 04/06/2023 à 09h18 following a purchase from 17/05/2023

Beautiful quality jewelry sent with care

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Karine G.

Rating: 4 out of 5

Published on 03/06/2023 à 16h59 following a purchase from 19/05/2023

The products are of high quality. Delivery is fast. The packaging is original.

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stephanie M.

Rating: 4 out of 5

Published on 01/06/2023 à 16h28 following a purchase from 17/05/2023

medium bushing finish

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Response from Itsara Published on 02/06/2023

Hello Stéphanie,
I'm sorry to hear that you are not satisfied with your order :(
All our jewelry is entirely handmade, without molds, so some soldering may not be very pretty...
We pay great attention to this kind of detail, but some may unfortunately escape our vigilance :(
Please feel free to send us an e-mail to [email protected], asking for a return slip so that we can exchange your ring if you wish.

Don't hesitate to come back to us,

Very nice day,
Anaïs.

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Julie L.

Rating: 4 out of 5

Published on 29/05/2023 à 18h06 following a purchase from 14/05/2023

Very pretty jewelry. Received quickly in a pretty box. I'm delighted with my purchase!

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Magali C.

Rating: 4 out of 5

Published on 27/05/2023 à 18h29 following a purchase from 12/05/2023

Quick Hard to measure your finger

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Muriel B.

Rating: 4 out of 5

Published on 27/05/2023 à 13h30 following a purchase from 12/05/2023

Nice products, although prices have gone up.

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Celine M.

Rating: 4 out of 5

Published on 27/05/2023 à 08h48 following a purchase from 12/05/2023

Fast delivery, good quality products3

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Coralie F.

Rating: 4 out of 5

Published on 26/05/2023 à 20h28 following a purchase from 10/05/2023

Very happy with these jewels.

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joelle U.

Rating: 4 out of 5

Published on 26/05/2023 à 18h31 following a purchase from 11/05/2023

Very pretty silver ring good return service, free.. no problem like on other sites..order with confidence.... quality matches price

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Patricia C.

Rating: 4 out of 5

Published on 19/05/2023 à 09h42 following a purchase from 04/05/2023

The earrings I ordered arrived on time and were of high quality, my daughter was very happy.

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Sylviane Y.

Rating: 4 out of 5

Published on 16/05/2023 à 10h31 following a purchase from 30/04/2023

To tell you the truth, the ring I've chosen looks sloppy on the joint, it looks like a handmade piece but not very well finished.

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Response from Itsara Published on 21/05/2023

Good evening Sylviane,
It's true that this is craftsmanship, which is why we always check that the welds are not too rough. Your ring must have escaped our attention, and we're very sorry about that.
Please email us at [email protected] and ask for a return slip.
Once again, we're very sorry.

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Rgine G.

Rating: 4 out of 5

Published on 09/05/2023 à 19h51 following a purchase from 24/04/2023

Very nice jewelry (I bought earrings), fast delivery, I'm very happy!

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Jocelyne M.

Rating: 2 out of 5

Published on 09/05/2023 à 16h18 following a purchase from 24/04/2023

Disappointed with the poorly finished ring: you can see the dents probably caused by the blow to round it off, and the solder joints are too visible.

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Response from Itsara Published on 14/05/2023

Jocelyne good evening,
I'm sorry to hear that your ring has defects :(
We are usually very attentive to such details, but yours may have slipped through the cracks, and we're sorry...
If you'd like to return it, please send us an e-mail to [email protected], and we'll send you a return slip.
A lovely evening, Anaïs

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CECILIA A.

Rating: 4 out of 5

Published on 04/05/2023 à 06h44 following a purchase from 18/04/2023

Very good quality

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