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C
Rating: 4 out of 5
Fast delivery, a very pretty and original ring ordered
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
Summary of reviews
Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.
Reviews 1, 2, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
I did not receive my order
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M
Rating: 4 out of 5
Perfect.
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L
Rating: 4 out of 5
Perfect. Simple order, fast shipping and quality product
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P
Rating: 4 out of 5
Very good relations with the person who answered me on the phone. Pleasant and competent person. The product itself is a bit light (silver bracelet)
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Response from Itsara
Hello Philipe,
Thank you very much for your message and for your order. We are delighted that you appreciated our telephone reception. Regarding the bracelet, its weight is clearly indicated in the description of each product to help you make the best choice.
See you soon,
Tristan from Itsara
Thank you very much for your message and for your order. We are delighted that you appreciated our telephone reception. Regarding the bracelet, its weight is clearly indicated in the description of each product to help you make the best choice.
See you soon,
Tristan from Itsara
J
Rating: 2 out of 5
I ordered a 3-ring silver ring and received 5 rings of poor quality
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Response from Itsara
Hello Jean-Pierre,
I see on our site that you ordered ring 51, which indeed contains 5 rings.
If you still think you received a bad ring.
Do not hesitate to contact us!
I see on our site that you ordered ring 51, which indeed contains 5 rings.
If you still think you received a bad ring.
Do not hesitate to contact us!
B
Rating: 4 out of 5
Hello, very nice bracelet but the clasp doesn't hold very well. I hesitate to wear it unlike the others already purchased. Too bad.
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J
Rating: 4 out of 5
very good
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F
Rating: 4 out of 5
Beautiful earrings (smaller than I thought) Very nice quality it was a gift that pleased. I will definitely recommend
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Response from Itsara
Hello Florence,
Thank you for your feedback.
We are delighted to hear that the earrings pleased the person they were intended for.
Looking forward to seeing you again soon on our site!
Dolma, Itsara
Thank you for your feedback.
We are delighted to hear that the earrings pleased the person they were intended for.
Looking forward to seeing you again soon on our site!
Dolma, Itsara
S
Rating: 3 out of 5
I took a model that is too large and imposing for me because it was on sale. Otherwise, the metal is beautiful
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Response from Itsara
Hello Sylvie,
We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.
Looking forward to seeing you on our site,
Dolma, Itsara
We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.
Looking forward to seeing you on our site,
Dolma, Itsara
R
Rating: 4 out of 5
I received my order as agreed and in good condition. Product matches the description. I am therefore very satisfied with my order and
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Response from Itsara
Hello Rene,
Thank you very much for your positive review! We are delighted to hear that your order arrived in good condition and met your expectations.
Feel free to reach out to us for any other orders!
Have a nice day,
Dolma, Itsara
Thank you very much for your positive review! We are delighted to hear that your order arrived in good condition and met your expectations.
Feel free to reach out to us for any other orders!
Have a nice day,
Dolma, Itsara
C
Rating: 4 out of 5
Beautiful quality of the bracelet. I hope the clasp will be strong in the long term
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Response from Itsara
Hello Catherine,
Thank you for your feedback.
We are delighted that you like the bracelet. The clasp is designed to be strong and durable, but if you notice any issues over time, please do not hesitate to contact us: we will be here to assist you.
See you very soon,
Dolma, Itsara
Thank you for your feedback.
We are delighted that you like the bracelet. The clasp is designed to be strong and durable, but if you notice any issues over time, please do not hesitate to contact us: we will be here to assist you.
See you very soon,
Dolma, Itsara
N
Rating: 4 out of 5
I love the style and quality of Itsara products. I have been ordering for a few years and have never been disappointed; however, a small downside for the last bracelet, which I adore and is beautiful, but the clasp is really not practical.
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Response from Itsara
Hello Nathalie,
Thank you for your feedback and your loyalty to our brand. We are delighted to learn that you appreciate the style and quality of our products. We take your comment regarding the clasp of the bracelet into account. Please contact us so that we can find a solution.
We look forward to seeing you on Itsara,
Dolma, Itsara
Thank you for your feedback and your loyalty to our brand. We are delighted to learn that you appreciate the style and quality of our products. We take your comment regarding the clasp of the bracelet into account. Please contact us so that we can find a solution.
We look forward to seeing you on Itsara,
Dolma, Itsara
N
Rating: 4 out of 5
Very good customer relationship, fast delivery, top packaging thank you
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Response from Itsara
Hello Nathalie,
Thank you for your message.
We are happy that you appreciated the customer relationship, the speed of delivery, and the care taken with the packaging.
Looking forward to seeing you again on Itsara,
Dolma, Itsara
Thank you for your message.
We are happy that you appreciated the customer relationship, the speed of delivery, and the care taken with the packaging.
Looking forward to seeing you again on Itsara,
Dolma, Itsara
M
Rating: 1 out of 5
I am still waiting for my ring exchange, and I see that the package only left yesterday, July 21, while I sent the first ring on July 16, and supposedly the new one left on the 19th.
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Response from Itsara
Hello Muriel,
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
S
Rating: 4 out of 5
Almost perfect because there is a minimum order for free delivery otherwise top notch
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L
Rating: 4 out of 5
Everything was perfect except for the delivery of the package. Extremely unpleasant parcel relay.
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Response from Itsara
Hello Laurence,
Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.
Looking forward to seeing you again on Itsara
Dolma, Itsara
Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.
Looking forward to seeing you again on Itsara
Dolma, Itsara
S
Rating: 4 out of 5
Pretty ring, fast delivery. I recommend
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D
Rating: 4 out of 5
-
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C
Rating: 4 out of 5
Beautiful jewelry models that gently highlight femininity and a fine grain of skin. Unfortunately, I did not receive the ordered model. However, I kept the one that was sent to me.
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Response from Itsara
Hello Chantal,
Thank you for your feedback and your compliments on our jewelry. We are sorry to hear that you did not receive the ordered model. Please feel free to contact us directly if you would like us to find a solution for your initial order by proceeding with an exchange.
Have a nice day,
Dolma, Itsara
Thank you for your feedback and your compliments on our jewelry. We are sorry to hear that you did not receive the ordered model. Please feel free to contact us directly if you would like us to find a solution for your initial order by proceeding with an exchange.
Have a nice day,
Dolma, Itsara
V
Rating: 4 out of 5
Best regards
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I
Rating: 4 out of 5
Very pretty jewelry and remains the same after several years. I love it
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P
Rating: 3 out of 5
On some rings, the silver is not shiny but rather has a matte appearance, making it look like an alloy of steel rather than silver.
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Response from Itsara
Hello Patricia,
Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!
Have a nice day,
Itsara Dolma
Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!
Have a nice day,
Itsara Dolma
B
Rating: 4 out of 5
Jewelry that matched well with the photo and the expected quality. One suggestion: if the ring size did not fit the recipient, could it be returned to get another size? I didn't see anything about this on the site where I ordered, which will limit me for future purchases.
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Response from Itsara
Hello Bruno,
Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.
Have a nice day,
Itsara Dolma
Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.
Have a nice day,
Itsara Dolma
P
Rating: 2 out of 5
Original models but the finish is not up to par.
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Response from Itsara
Hello Pascale
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara
F
Rating: 1 out of 5
A star for the fast expedition... The ring that is indicated as 4.7mm wide is only 2mm... the soldering is visible and the ring arrived with a lack of material in one spot. But unfortunately, I gifted it and the person wore the ring, and as stated in the terms and conditions, returns are only allowed if the jewelry has not been worn... anyway, not a great experience.
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Response from Itsara
Hello Frederic,
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
V
Rating: 4 out of 5
Very good quality and especially a very good customer service with responsive and competent people
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V
Rating: 1 out of 5
Lost order, arrived at another customer's place, you have to cry to get a small 15% discount, sincerely very disappointed with the after-sales service.
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Response from Itsara
Hello,
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
V
Rating: 4 out of 5
Very beautiful jewelry!
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J
Rating: 1 out of 5
I have not received my order to date.
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Response from Itsara
Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara
A
Rating: 4 out of 5
Fast shipping, top-notch advice
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F
Rating: 4 out of 5
Very professional
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K
Rating: 4 out of 5
Magnificent silver jewelry. Just a shame about the delivery elements not being simple for a gift. Message not taken into account and delivery information is not given to the recipient but to the sender. But given the responsiveness and attention of customer service, I forgive 😉
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Response from Itsara
Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara
V
Rating: 4 out of 5
Magnificent Jewelry! Well-secured shipping and packaging that matches the quality. I recommend Itsara🌈
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Response from Itsara
Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA
K
Rating: 4 out of 5
Fast delivery, decent products and not too expensive
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E
Rating: 4 out of 5
Very good and beautiful ethics
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S
Rating: 4 out of 5
Item meets my expectations and is very well packaged
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V
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
2 : Hello, I placed an order on this site unfortunately it did not meet my expectations, excellent customer service I recommend. I do not give 5 stars because I find that in the photos, the color of the jewelry seems to be more shiny silver than pure for some pieces. A point to improve. Thank you
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Response from Itsara
3 : Hello Lucas,
Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.
We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.
Best regards,
Itsara Dolma
Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.
We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.
Best regards,
Itsara Dolma
C
Rating: 3 out of 5
0 : difficult to open case and rather cheap effect. high price of the product.
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Response from Itsara
1 : Hello Claude,
Thank you for your feedback.
Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.
We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.
Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).
Best regards,
Itsara Dolma
Thank you for your feedback.
Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.
We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.
Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).
Best regards,
Itsara Dolma