Customer reviews of Itsara

1: Hello Catherine,

First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.

Feel free to check our 'care and maintenance' tips for your Itsara jewelry.

We are always here to listen if you have any other questions or need advice 🙂

Best regards,

Isabelle

Hello Lydia,

According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.

Yours faithfully
Itsara Dolma

Hello Sylvie,

As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna

Hello Evelyne,

We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]

We remain at your disposal,

Yours sincerely
Itsara Dolma

Hello Etiennise,

We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊

Best regards,
Itsara Dolma

Hello Anne,

We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.

Best regards,
Itsara Dolma

Hello Julie,

We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?

Yours faithfully
Itsara Dolma

Hello Said,

Thank you for your comment, we have indeed proceeded to a return for exchange.

When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉

Thank you for your compliments.

Au plaisir
Sincerely
Itsara Vanessa

Hello Florence,
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma

Hello Armelle,

Thank you for your comment.
We gladly offer gift bags, but on request.
When you place an order, please feel free to enter comments and we will contact you before shipping the order 😉

Have a nice day!
Sincerely
ITSARA Vanessa

Hello Catherine,

We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.

Please do not hesitate to contact us.

Have a nice day!
Sincerely
ITSARA Vanessa

Hello Corinne

Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle