Customer reviews of Itsara

Hello Dorothée,

As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.

I see you had a coupon code :)

Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs

Hello Eric and thank you 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊

Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.

Hello Paula.
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.

Have a nice day
Leonel

We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.

With pleasure

Hello Catherine,

Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.

For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.

Have a nice day
Leonel

Hello Nathalie.

As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.

However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.

Hello Janie

Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.

With pleasure
Leonel

Hello Jacqueline

We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨

We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.

Have a nice day
Leonel

Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien

Very nice day, Anaïs

Hello Annie and thank you very much :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)

Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?

Thank you so much Kattya for your precious opinions, they mean a lot to us ❤️

Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs

Hello Ana,
Your order has finally arrived, hasn't it?

Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs

Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?

Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.

Looking forward to seeing you on Itsara

Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.

Don't hesitate to come back to us if you need help.

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Hello Catherine, you can request a return on our website if the ring size is not right.

Hello Brigitte.

I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.

Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.

As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.

Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.

In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.

But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.

Have a nice day.
Leonel

Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰