Customer reviews of Itsara

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs

Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs

Hello Magali,
I'm sorry that the bracelet doesn't suit you :( For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you :)

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.

Hello Brigitte,
Shipping labels are generated according to the customer's choice, which is made after payment. It's not our choice.
So we had no way of knowing that you didn't want to be delivered to a post office, we're sorry.

Hello Therese,
We hope she likes it and that it fits 🥰

Hello Marie,
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?

Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.

And we're not stopping just yet :)

See you soon,
Anaïs

Hello Brigitte,

As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.


Have a nice day,
Anaïs

Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.

Have a nice day,
Anaïs

Hello Julien,

Thank you very much for your compliments :)
As for our boxes, we're sorry you didn't like them :(
We're very proud of them, though, as they're made from mulberry bark, which is shed and reformed naturally.
Well, we can't please in every respect, but the main thing is that you liked the bracelet :)

We look forward to seeing you on Itsara,

Anaïs

Hello Rachid,
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?

Très belle journée,
Anaïs.

Hello Estelle,

I've checked your tracking and your package seems to have left France on the 18th,
It's a bit long, it's true; we'll open an inquiry with the post office and get back to you as soon as possible :)

Hello Philippe,

Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.

As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.

For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂

With pleasure

Emmanuelle, I've just seen your tracking number in our e-mail exchanges, which indicates that you received your parcel on October 12. After many ups and downs, it has finally arrived :)