Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 1, 2, 3 and 5 stars

Reset filters
J
jean W.
Rating: 5 out of 5
following a purchase from 10/11/2023
Very good site and marvellous jewels. beautiful quality and seriousness in the follow-up and the sending.
Translated reviews
J
jacques M.
Rating: 3 out of 5
following a purchase from 10/11/2023
A little disappointed by the finish the silver is very black and does not go away Domage
Translated reviews
Response from Itsara
Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.
M
Marilyn C.
Rating: 5 out of 5
following a purchase from 10/11/2023
Jewelry as shown in the photos, very good quality
Translated reviews
C
Catherine B.
Rating: 5 out of 5
following a purchase from 09/11/2023
As always, it's perfect 😉
Translated reviews
S
SANDRA B.
Rating: 5 out of 5
following a purchase from 09/11/2023
Super online store, Beautiful solid silver jewelry, Itsara is a style! Fast, careful shipping. The site is well done, never disappointed after several purchases! Super 👍
Translated reviews
E
Eve W.
Rating: 5 out of 5
following a purchase from 09/11/2023
The jewels are really superb the delivery is very fast ..I highly recommend.
Translated reviews
A
Ana M.
Rating: 5 out of 5
following a purchase from 09/11/2023
This is the second time I've ordered from this site, I love their rings! I recommend them!
Translated reviews
L
Lydia A.
Rating: 5 out of 5
following a purchase from 09/11/2023
Very serious site, impeccable jewelry
Translated reviews
L
LOUISA A.
Rating: 5 out of 5
following a purchase from 09/11/2023
Very serious site for its customer service, ethics, jewelry and prices.
Translated reviews
Response from Itsara
Thank you very much Louisa :)
F
Francoise L.
Rating: 5 out of 5
following a purchase from 09/11/2023
Serious. Deadline met and beautiful jewels! Good contact
Translated reviews
M
Marie Jose C.
Rating: 5 out of 5
following a purchase from 09/11/2023
Beautiful, authentic jewelry Satisfied with after-sales service
Translated reviews
S
Sylvie M.
Rating: 5 out of 5
following a purchase from 07/11/2023
Formidable company I even had the manager in person following my order because he doubted the size of a bracelet ordered and he was right. The items are magnificent. You have to hold back to avoid going back every month!
Translated reviews
Response from Itsara
Hello Sylvie,
Thank you very much for your great opinion, Léo, the great chef, is delighted :)
And it's true, yes, he's very rarely wrong when it comes to sizes :)

See you soon,
Anaïs
H
Hliade M.
Rating: 5 out of 5
following a purchase from 09/11/2023
Perfect
Translated reviews
F
flora A.
Rating: 5 out of 5
following a purchase from 08/11/2023
The jewelry is top-notch. Good quality, fast delivery
Translated reviews
P
Patricia V.
Rating: 5 out of 5
following a purchase from 08/11/2023
I loved this ring I ordered for my granddaughter...I found it even prettier in person and so did she. I also loved the bergamot scented gift wrap. Thank you so much...I would definitely recommend
Translated reviews
Response from Itsara
Thank you very much Patricia :)

Looking forward to seeing you on Itsara!
N
Natacha L.
Rating: 5 out of 5
following a purchase from 08/11/2023
Beautiful ring. As described. Would recommend.
Translated reviews
C
Ccile A.
Rating: 5 out of 5
following a purchase from 06/11/2023
Very beautiful jewels, I am satisfied with my purchase.
Translated reviews
J
Jean Charles B.
Rating: 5 out of 5
following a purchase from 07/11/2023
Beautiful jewelry, well finished. With good customer service, which is increasingly rare.
Translated reviews
I
Isabelle M.
Rating: 5 out of 5
following a purchase from 07/11/2023
Quality earrings that lived up to my expectations. Jewelry packaged with care.
Translated reviews
G
Genevieve G.
Rating: 5 out of 5
following a purchase from 07/11/2023
Superb! Very beautiful realization for this artisanal bracelet.... thank you for sharing with us the history of this jewel, it makes it all the more precious. Great experience with the It'sara team, thanks to Anaïs and Joanna for their welcome and service. A great little company. See you soon for a new favorite!
Translated reviews
Response from Itsara
Thank you so much Geneviève, you are adorable :) Your opinion means a lot to us!
We're delighted to count you among our Itsarettes!

We look forward to seeing you again,
Anaïs
S
Sandra M.
Rating: 5 out of 5
following a purchase from 07/11/2023
Beautiful jewel, fast delivery, perfect!
Translated reviews
F
FLORENCE C.
Rating: 5 out of 5
following a purchase from 06/11/2023
Efficient, very good value for money, original and serious
Translated reviews
C
Catherine C.
Rating: 5 out of 5
following a purchase from 06/11/2023
Delighted with my purchase and the fast, careful delivery.
Translated reviews
E
Emmanuel R.
Rating: 5 out of 5
following a purchase from 06/11/2023
Correct delivery. Beautiful jewel
Translated reviews
V
Valerie G.
Rating: 5 out of 5
following a purchase from 05/11/2023
Great! Beautiful jewels . Very good site, easy and serious .
Translated reviews
E
Elisabeth L.
Rating: 5 out of 5
following a purchase from 05/11/2023
Nice ring, fast everything is perfect
Translated reviews
M
Mireille C.
Rating: 5 out of 5
following a purchase from 05/11/2023
Beautiful jewels
Translated reviews
L
LAURENCE H.
Rating: 5 out of 5
following a purchase from 05/11/2023
Very pretty earrings, light so easy to wear, delighted with my purchase.
Translated reviews
S
Sylvie A.
Rating: 5 out of 5
following a purchase from 05/11/2023
Very satisfied
Translated reviews
A
Annie Laure T.
Rating: 5 out of 5
following a purchase from 05/11/2023
Very high quality jewelry in solid silver, as described, in very careful packaging, excellent after-sales service and very good advice, I recommend this very serious site.
Translated reviews
Response from Itsara
Thank you very much, it's always a pleasure :)

See you soon,

Anaïs
I
Isabelle C.
Rating: 5 out of 5
following a purchase from 29/10/2023
Very pretty ring as per photo and description, I wear it every day. Don't hesitate
Translated reviews
J
Joel G.
Rating: 5 out of 5
following a purchase from 04/11/2023
Order fulfilled promptly; telephone message from supplier appreciated following complaint to Swiss Post about excessive customs clearance charges
Translated reviews
Response from Itsara
Hello Joël,

It's the least I can do :)

We look forward to seeing you on Itsara,

Very nice day,
Anaïs
B
BRIGITTE B.
Rating: 3 out of 5
following a purchase from 04/11/2023
Disappointed by the thinness of the bracelet which does not reflect the photo!
Translated reviews
Response from Itsara
Hello Brigitte,

As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.


Have a nice day,
Anaïs
D
Danielle Y.
Rating: 5 out of 5
following a purchase from 04/11/2023
Ring as described very nice egfet
Translated reviews
L
Laurence D.
Rating: 1 out of 5
following a purchase from 04/11/2023
Ring arrived badly set Very disappointed
Translated reviews
Response from Itsara
Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.

Have a nice day,
Anaïs
N
Nathalie L.
Rating: 5 out of 5
following a purchase from 27/10/2023
Products as pictured. Top quality and fast delivery times. Highly recommend.
Translated reviews
V
Valrie M.
Rating: 5 out of 5
following a purchase from 03/11/2023
I'm a maintenance worker, and I bought a ring (leaf) that I wear every day, and therefore put to the test. It's been 2 years now, and it hasn't moved! So I bought 3 new rings, one of which my daughter "stole" from me. On the other hand, I took earrings and I find them a bit "thick" and it's a bit painful, my earholes have to widen, but I'm delighted.
Translated reviews
Response from Itsara
Hello Valérie,
Thank you very much for your feedback :)
We hope your next orders won't be stolen :)
But I assure you, it happens to a lot of customers!

Looking forward to seeing you again on Itsara,

Anaïs.
N
Nadege M.
Rating: 5 out of 5
following a purchase from 02/11/2023
Very good and serious site
Translated reviews
V
Valrie E.
Rating: 5 out of 5
following a purchase from 31/10/2023
Quality products. Fast shipping. Nice packaging. I really like
Translated reviews
R
Rene S.
Rating: 5 out of 5
following a purchase from 31/10/2023
Speed and efficiency.
Translated reviews
We use cookies for audience measurement and improving user experience.