Customer reviews of Itsara

Hello Guillaume,

The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?

In the meantime I wish you a beautiful day ☀️
Joanna

Hello Delphine,

I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna

Hello Isabelle,

Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.

Don't hesitate to come back to us if necessary.

Have a nice day ☀️
Joanna

Hello Séverine,

Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna

Hello Christèle,
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Carole,

The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna

Hello Isabelle,

I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna

Hello Valérie,

No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna

Hello Isabelle,

Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️

Hello Ligia,

I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna

Hello Martine,

Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna

Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna

Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif

As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien

Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs

Hello Sabine,
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.

Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien

As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif

Don't hesitate to come back to us if necessary,
Anaïs

Hello Dorothée,

As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.

I see you had a coupon code :)

Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs

Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.

We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.

With pleasure

Hello Nathalie.

As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.

However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.

Hello Janie

Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.

With pleasure
Leonel

Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien

Very nice day, Anaïs

Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?

Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs

Hello Ana,
Your order has finally arrived, hasn't it?

Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs

Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?

Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.

Don't hesitate to come back to us if you need help.

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Hello Brigitte.

I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.

Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.

As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.

Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.

In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.

But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.

Have a nice day.
Leonel

Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰

Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs

Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs

Hello Magali,
I'm sorry that the bracelet doesn't suit you :( For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you :)

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.