Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
I am very happy with my order, for the bracelet, but my 2 rings were a little wide, so I changed the fingers on which they were to be worn. I will see later to buy 2 others ... otherwise they are very good ...
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roberte D.
Rating: 4 out of 5
following a purchase from 26/03/2023
Very good products. However, the earrings are a little too heavy to wear, which is a pity, otherwise they are very beautiful.
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Brisset I.
Rating: 4 out of 5
following a purchase from 22/03/2023
Very fast shipping, good product, will have in time if the quality is good. The ring is pretty, but I have one regret about the finish: you can see too much of the soldering on the rings. I really like the careful packaging and the little gift box.
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Response from Itsara
Hello Isabelle
Thank you for your comment, it's absolutely right. The finishes are sometimes visible on thin sections. You have to consider the technical means used in Kway Tom's village. Some craftsmen have more or less technology at their disposal. Polishing is often carried out in bundles of dry bergamot leaves on small pieces such as the ring you bought. This is still beautiful, so we'll leave out any models for which this is not the case.
With pleasure
leonel
Ps: I'll take the liberty of doubling the response to your two reviews.
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Yolande H.
Rating: 4 out of 5
following a purchase from 19/03/2023
Fast and as pictured A special wipe to keep the jewel so pretty
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Pascale M.
Rating: 4 out of 5
following a purchase from 14/03/2023
Hello, The ring I bought was very nice, but when I wore it, the width was too big. It would be nice if you could specify all the dimensions in the description. Thank you
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Response from Itsara
Hello Pascale,
Thank you for your feedback :)
The width is specified in the "Details" tab on the product.
Looking forward to seeing you on Itsara :)
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Pascale M.
Rating: 4 out of 5
following a purchase from 14/03/2023
Hello, The ring I bought was very nice, but when I wore it, the width was too big. It would be nice if you could specify all the dimensions in the description. Thank you
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Annette J.
Rating: 4 out of 5
following a purchase from 17/03/2023
I thought silver was a little brighter
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Response from Itsara
Good evening, when we prepare the orders, we don't know exactly how the customer prefers his jewelry... Some prefer white and shiny, others more matte and patinated. If you want it to shine a little more, you can clean it with a stainless steel ball and washing-up liquid :)
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Magalie T.
Rating: 4 out of 5
following a purchase from 12/03/2023
Very beautiful jewel, and very careful and fast shipping.
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Valrie T.
Rating: 4 out of 5
following a purchase from 10/03/2023
Serious site. Quality jewelry. Good customer contact.
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Franoise S.
Rating: 1 out of 5
following a purchase from 11/03/2023
I have not received my parcel. It has been lost.
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Response from Itsara
Françoise bonjour,
At this hour, you must be on vacation :)
As promised, your jewels have been put aside,
we are waiting for your call to send them to you :)
Once again, we're very sorry about this error on the part of Chronopost...
Enjoy your vacations,
Very nice day, Anaïs
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Brigitte G.
Rating: 4 out of 5
following a purchase from 14/02/2023
Fast delivery - Quality silver jewelry - I am satisfied with my purchase.
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Anne S.
Rating: 1 out of 5
following a purchase from 11/02/2023
I am dissatisfied I did not receive my parcel which returned to the sender one asks me to pay again the carriage costs to obtain it whereas I had informed the address well. I ask to be refunded of my order and not of answer
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Response from Itsara
Hello Anne
I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.
I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,
Sincerely
Leonel
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Nathalie D.
Rating: 4 out of 5
following a purchase from 12/02/2023
Hello, Everything is almost perfect! The only small problem is the size of the rigid bracelets... We're asked for our wrist size. Except that if you put the exact size (in this case 17cm for me), the bracelet is very tight when it arrives. I'm sorry I wasn't invited to order with an extra 0.5 or even 1cm.
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Murielle A.
Rating: 4 out of 5
following a purchase from 13/02/2023
Beautiful, hetnical jewel, pleasant to wear. Beautiful finish.
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Anne R.
Rating: 4 out of 5
following a purchase from 09/02/2023
Beautiful products and presentation
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Isabelle D.
Rating: 4 out of 5
following a purchase from 11/02/2023
Delighted but I wanted model number 62 in my size but it wasn't available.
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Lysiane A.
Rating: 4 out of 5
following a purchase from 10/02/2023
Very good price
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Valerie B.
Rating: 4 out of 5
following a purchase from 07/02/2023
Beautiful and affordable jewelry I love
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Catherine L.
Rating: 4 out of 5
following a purchase from 01/02/2023
Beautiful earrings. I am delighted with my purchase
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claude R.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very beautiful jewels.fast reception .
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celine C.
Rating: 4 out of 5
following a purchase from 31/01/2023
Original jewelry always happy with my purchases
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Magali C.
Rating: 4 out of 5
following a purchase from 30/01/2023
Order shipped quickly. Jewelry matching the site
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adelia F.
Rating: 4 out of 5
following a purchase from 29/01/2023
The product corresponds to the photos. The delivery, there is no specified delivery to be organized according. We cannot wait several days at the delivery address.
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Response from Itsara
Hello Adélia.
We're changing our shipping service provider. The follow-up will be more efficient, fluid and user-friendly.
Best regards
Leonel
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Anglique G.
Rating: 4 out of 5
following a purchase from 28/01/2023
I'm a fan of Isara rings! I already have a small collection that I'd like to expand. Big silver rings, original, solid and very pleasant to wear. Too bad the necklaces are a bit expensive for me...
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Nathalie S.
Rating: 4 out of 5
following a purchase from 18/01/2023
Perfect delivery and jewelry
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HERVE R.
Rating: 4 out of 5
following a purchase from 16/01/2023
Very helpful and efficient customer service Very good quality parts
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joanne C.
Rating: 4 out of 5
following a purchase from 15/01/2023
Very happy to have discovered this site, beautiful jewelry, quality and delivered quickly.
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Claire S.
Rating: 4 out of 5
following a purchase from 03/01/2023
Very satisfied with the quality and speed of delivery 👍 the scent of the packaging is a nice little plus
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Sabrina R.
Rating: 4 out of 5
following a purchase from 03/01/2023
Fast delivery, jewelry confirms photos and beautifully packaged.
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Chassevent S.
Rating: 4 out of 5
following a purchase from 30/12/2022
Product confirmed and of quality but the sending was longer than envisaged because of the post office which blocked the parcel.
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Laurence G.
Rating: 4 out of 5
following a purchase from 26/12/2022
Fast delivery. Nice jewel as ordered in a very nice gift box.
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florence D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very beautiful jewels, beautiful finishes
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Thrse W.
Rating: 2 out of 5
following a purchase from 24/12/2022
Hello, I'm quite disappointed, I find that the ring isn't as massive as those I've been able to buy on your site, too bad, it feels like the quality has gone way down compared to the price. Less character, more uniqueness, it's sad this lack of quality...
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Response from Itsara
Hello Thérèse,
First of all, I'm sorry you didn't like the model. You can return it free of charge and get your money back. Or you can exchange it for a thicker ring.
On the other hand, this model has not evolved over the years, it has always been like this. The silver is solid and of high quality, and the ring's reasonable thickness keeps it comfortable.
Rigidity is provided by the overall shape of the ring and its central "belt".
The price is directly linked to the weight of the ring, and is indexed to the price of the raw material. The price of silver has tripled in two decades, and is still rising. I understand that when you bought a handmade sterling silver ring on our site in 2016, it's not the same price today... Despite all this, we keep a very reasonable and fair margin.
But buying jewelry from us is still a good investment 😉 the quality is always there and it's jewelry you keep for life.
We're here to help if you need
Wishing you a happy new year
With pleasure
Leonel
Itsara Bijoux
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Mariepierre C.
Rating: 4 out of 5
following a purchase from 24/12/2022
I was very happy with the shipping, it was fast and the ring is very pretty. I am very satisfied.
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irene dominique P.
Rating: 4 out of 5
following a purchase from 24/12/2022
The size of the rings is slightly larger than the diameter indicated EX: 56 would be more like 57 ;) Otherwise MAGNIFICENT WORK
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Laurent R.
Rating: 4 out of 5
following a purchase from 19/12/2022
Quality rings, attentive customer service
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MARIE PAULE K.
Rating: 4 out of 5
following a purchase from 15/12/2022
ORDER OF AN E-GIFT CARD WHICH DID NOT ARRIVE IN MY MAILBOX AFTER A MESSAGE TO THE ECUSTOMER SERVICE I WAS CALLED BACK IMMEDIATELY AND THE PROBLEM WAS SOLVED NICE REACTIVITY COMPARED TO OTHER SITES!
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nicole M.
Rating: 4 out of 5
following a purchase from 10/12/2022
satisfied order meets my expectations
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Hlne P.
Rating: 4 out of 5
following a purchase from 09/12/2022
Fast and careful shipping, beautiful jewels!
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Mireille B.
Rating: 4 out of 5
following a purchase from 10/12/2022
Beautiful jewels, magnificent packaging
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