Customer reviews of Itsara

Hello Claudette

Your order is going out again today. We have to be honest, if it's a delivery failure, we weren't responsive enough this time either. Our apologies. We have embellished the box 🎅🎄

Have a wonderful holiday!
Leonel

Hello Catherine

It's changed thanks to you ✨
We had put the relay point as the first choice by default because it's the safest way. But many customers had to feel stuck, impossible to go back after payment.
Now home service is in first place 👍🏻

With pleasure

Hello Barbara

As we saw together, we offered you to return it free of charge and you preferred to keep it. This is the first such return we've had for this bracelet. Nevertheless, we take note that we no longer offer it in large sizes.

Thank you for your confidence.
Looking forward to a new order 🤩
Leonel

Hello Réjane,

Unless we are mistaken, we have no return request for this order.
Could you please forward me the e-mail you sent us, as I know we had a mailbox problem at the end of June.
Your message may have been one of those lost emails.
We can always change your oversized ring if you wish.
Please do not hesitate to contact us.
Sincerely
Joanna.

Hello Valerie,
Unless we are mistaken, we have no exchange request for your order.
Perhaps you used another e-mail address for this request?
Is it the 10 T.68 ethnic ring?
We look forward to hearing from you.
Best regards.
Joanna.

Hello Corinne,

This type of very original clasp does indeed require a good hand and a little patience. Most of our customers are happy with them, but it's not easy for everyone. Don't hesitate to send us an e-mail if you'd like to return this item for an exchange or refund.
Wishing you a nice day.
Joanna.

Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But in view of this information, you can't say that it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer.

Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But given this information, you can't say it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer. Have a nice day.