Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
VERY PRETTY DELIVERED IN A NICE BOX DELIVERY TIME RECEIVED
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Navigation not always intuitive (back arrow)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Some jewels are photographed but not worn by a person. This makes it difficult for me to get an idea of the size, for example. Even if this is mentioned in the specifications.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Fast shipment, quality products, and serious order tracking!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Easy access, fast delivery even when paying by cheque.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
2nd order and still satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
I didn't receive the right jewel but customer service was very responsive. This meant that I had to go to the post office to return the item, which meant one less star. But in the end everything worked out. Bad luck for a first order...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
careful shipment. nice work
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
Disappointed. Used to this seller, I was particularly disappointed by one of the last rings I bought...
Dirty. Tarnished and oxidized. It was a gift for a special occasion. Ruined.
Really disappointed.
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Response from Itsara
Hello Antonin, Our apologies for missing this appointment. Normally we check all parts before dispatch and take great care with our orders. If it's rare, I can see that we missed it this time and I'm all the more sorry as it was a special occasion. We have received the ring back and have cleaned it, hoping it will suit Nathalie, with our apologies once again, Sincerely Leonel Itsara Manager
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2019
I returned a ring I had ordered, it was too big, I asked for a refund, the transfer was made quickly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
easy-to-access site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
It's a serious site, attentive to your needs. I had a delivery problem which was quickly resolved with kindness and availability.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2019
Very satisfied with the quality of the product and the speed of delivery. The only thing missing is the thickness of certain jewels, such as the rings, which can sometimes be thicker than they appear in the photos, which can be annoying for certain delicate fingers. Otherwise, I'm delighted with my order!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
nice site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
The site showcases jewelry that matches our vision of it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
Product as described, well packaged, delivered on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
;;;;
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Lots of choice, original jewelry
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Nature, love, beautiful harmony. Thank you itsara.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/10/2018
fairly practical site, realistic photos areas for improvement: be clearer about jewelry sizes, specify when only large sizes are available but that the jewelry is made to be worn with a classic size, for example.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/10/2018
A wide choice, a pretty presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
compliant order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Good presentation, photos consistent with products. Attractive packaging with storage tips, quick turnaround.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
articles conform, very careful shipment
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Nice site, pleasant to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2018
Satisfied with the speed of delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2018
Good Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Product delivered on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2017
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2017
A few years ago in Aigues-Mortes, I bought a brown cotton bracelet with small silver pearls. I'd love to find it on your site!
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Response from Itsara
Hello Marie, Thank you for your message, Perhaps you could send us a photo? As not all the models are on the site, you never know, See you soon.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2018
Original, unique and good quality products, I recommend and intend to place other orders in the future. Thank you to the whole team following the post office setbacks.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2017
There are, however, small differences in product availability or products displayed between the "catalog" tab consultation and the sections by jewelry type.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2018
Very nice site and beautiful products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
Nice product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
very good, nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2017
Beautiful and original jewels
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Serious and reliable shipping, even during the holiday season. The necklace was in its original, ethical packaging.
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