Customer reviews of Itsara

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Valerie T.

Rating: 4 out of 5

Published on 20/05/2025 à 19h27 following a purchase from 05/05/2025

Very good quality and especially a very good customer service with responsive and competent people

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Vincent T.

Rating: 1 out of 5

Published on 07/05/2025 à 04h24 following a purchase from 21/04/2025

Lost order, arrived at another customer's place, you have to cry to get a small 15% discount, sincerely very disappointed with the after-sales service.

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Response from Itsara Published on 14/05/2025

Hello,

We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.

Best regards,
Itsara Dolma

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Valerie P.

Rating: 4 out of 5

Published on 03/05/2025 à 15h04 following a purchase from 18/04/2025

Very beautiful jewelry!

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Jordan M.

Rating: 1 out of 5

Published on 21/04/2025 à 05h52 following a purchase from 06/04/2025

I have not received my order to date.

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Response from Itsara Published on 29/04/2025

Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara

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Amandine B.

Rating: 4 out of 5

Published on 20/04/2025 à 20h20 following a purchase from 03/04/2025

Fast shipping, top-notch advice

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Franck M.

Rating: 4 out of 5

Published on 19/04/2025 à 17h00 following a purchase from 04/04/2025

Very professional

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krystell B.

Rating: 4 out of 5

Published on 16/04/2025 à 22h29 following a purchase from 01/04/2025

Magnificent silver jewelry. Just a shame about the delivery elements not being simple for a gift. Message not taken into account and delivery information is not given to the recipient but to the sender. But given the responsiveness and attention of customer service, I forgive 😉

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Response from Itsara Published on 28/04/2025

Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara

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valerie T.

Rating: 4 out of 5

Published on 12/04/2025 à 15h21 following a purchase from 28/03/2025

Magnificent Jewelry! Well-secured shipping and packaging that matches the quality. I recommend Itsara🌈

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Response from Itsara Published on 15/04/2025

Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA

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Karim D.

Rating: 4 out of 5

Published on 05/04/2025 à 17h54 following a purchase from 21/03/2025

Fast delivery, decent products and not too expensive

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Edith D.

Rating: 4 out of 5

Published on 04/04/2025 à 13h38 following a purchase from 20/03/2025

Very good and beautiful ethics

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Sylviane C.

Rating: 4 out of 5

Published on 31/03/2025 à 18h11 following a purchase from 16/03/2025

Item meets my expectations and is very well packaged

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Virginie F.

Rating: 4 out of 5

Published on 27/03/2025 à 07h02 following a purchase from 05/03/2025

Very good

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Lucas M.

Rating: 4 out of 5

Published on 24/03/2025 à 20h28 following a purchase from 09/03/2025

2 : Hello, I placed an order on this site unfortunately it did not meet my expectations, excellent customer service I recommend. I do not give 5 stars because I find that in the photos, the color of the jewelry seems to be more shiny silver than pure for some pieces. A point to improve. Thank you

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Response from Itsara Published on 28/03/2025

3 : Hello Lucas,

Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.

We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.

Best regards,
Itsara Dolma

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Rene P.

Rating: 4 out of 5

Published on 12/03/2025 à 20h12 following a purchase from 25/02/2025

Unfortunately I wasn't able to order one or two pieces as they were out of stock, so I'm a bit disappointed. Nevertheless, this site seems to me to be very serious.

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Nicolas C.

Rating: 4 out of 5

Published on 03/03/2025 à 19h07 following a purchase from 16/02/2025

The service is quick and reliable. The earrings are beautiful and of good quality. Unfortunately, there's only one small drawback: the hooks are relatively soft and deform.

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Helene D.

Rating: 4 out of 5

Published on 03/03/2025 à 07h41 following a purchase from 13/02/2025

The items are always up to my expectations. They are of good quality and look great

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Lydia C.

Rating: 2 out of 5

Published on 25/02/2025 à 19h54 following a purchase from 04/02/2025

On photo the rings are highlighted, but as for finding the right size the ring maker is far from accurate, on this subject I had to return the three rings ordered and I'm still waiting for the rings in size 57 really arrive because promised to receive them Saturday, February 22 but no! sorry I'm very disappointed CALLET Lydia

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Response from Itsara Published on 26/02/2025

Hello Lydia,

According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.

Yours faithfully
Itsara Dolma

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Celine O.

Rating: 4 out of 5

Published on 25/02/2025 à 15h58 following a purchase from 10/02/2025

Very satisfied and fast delivery

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sylvie R.

Rating: 2 out of 5

Published on 22/02/2025 à 14h11 following a purchase from 07/02/2025

bonjour j'ai été déçu par ma dernière commande 233493 du 7 fevrier2025 concernant des boucles oreilles ethniques 85 elles ne sont pas de la meme grandeur

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Response from Itsara Published on 24/02/2025

Hello Sylvie,

As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna

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EVELYNE C.

Rating: 2 out of 5

Published on 19/02/2025 à 15h39 following a purchase from 04/02/2025

Disappointed by the ring....

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Response from Itsara Published on 21/02/2025

Hello Evelyne,

We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]

We remain at your disposal,

Yours sincerely
Itsara Dolma

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huguette M.

Rating: 4 out of 5

Published on 19/02/2025 à 10h18 following a purchase from 04/02/2025

Perfect

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Christophe G.

Rating: 4 out of 5

Published on 18/02/2025 à 09h49 following a purchase from 03/02/2025

Beautiful, high-quality ethnic and ethical products, at reasonable prices and delivered quickly. What more could you ask for?

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Etiennise A.

Rating: 4 out of 5

Published on 14/02/2025 à 02h54 following a purchase from 29/01/2025

Itsara is a boutique that I recommend because I've never been disappointed by their jewelry, the sales service is respected, and they listen to the customer. Quick to respond to the slightest question. Thank you

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Response from Itsara Published on 21/02/2025

Hello Etiennise,

We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊

Best regards,
Itsara Dolma

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Doryan N.

Rating: 4 out of 5

Published on 11/02/2025 à 13h57 following a purchase from 26/01/2025

Your jewels are very beautiful at affordable prices Thank you.

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Huguette C.

Rating: 4 out of 5

Published on 09/02/2025 à 19h44 following a purchase from 23/01/2025

Conscientious,,the ring is beautiful fast delivery

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NOELLE O.

Rating: 4 out of 5

Published on 08/02/2025 à 17h46 following a purchase from 24/01/2025

Very nice bracelet ... as on the picture Thank you

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WANDA L.

Rating: 4 out of 5

Published on 05/02/2025 à 19h41 following a purchase from 21/01/2025

Very well done site, easy to read with beautiful photos. Very good communication but the quality of the ring ordered was very poor, hence the return.

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Audrey L.

Rating: 4 out of 5

Published on 02/02/2025 à 00h30 following a purchase from 17/01/2025

Received promptly 👍

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Nadege R.

Rating: 4 out of 5

Published on 01/02/2025 à 21h42 following a purchase from 17/01/2025

Perfect...I'll add the 5th star in a few months, if the quality of the jewel remains intact...

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Julie L.

Rating: 1 out of 5

Published on 24/01/2025 à 13h34 following a purchase from 09/01/2025

I still haven't received the order

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Response from Itsara Published on 21/02/2025

Hello Julie,

We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?

Yours faithfully
Itsara Dolma

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Cecile B.

Rating: 4 out of 5

Published on 21/01/2025 à 07h39 following a purchase from 05/01/2025

Beautiful bracelet and ring, sent in recyclable packaging, I recommend.

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mylene L.

Rating: 4 out of 5

Published on 15/01/2025 à 06h39 following a purchase from 30/12/2024

Very nice jewels and above all fast delivery, it's great.

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Said A.

Rating: 4 out of 5

Published on 10/01/2025 à 13h06 following a purchase from 26/12/2024

Hello, thank you for the product that unfortunately I had to make a return the following reason I gave the right measures, the concern the bracelet was too large hence the reason for the return to facilitate I had to the way give the right measure with a string for The right measure, otherwise for the sualti service and speed and Politeness I would like to thank one of the person who and Vanessa very professional thank you very much well to you bleed Said

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Response from Itsara Published on 14/02/2025

Hello Said,

Thank you for your comment, we have indeed proceeded to a return for exchange.

When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉

Thank you for your compliments.

Au plaisir
Sincerely
Itsara Vanessa

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Philippe P.

Rating: 4 out of 5

Published on 09/01/2025 à 20h58 following a purchase from 24/12/2024

Beautiful jewels

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Wilfried B.

Rating: 4 out of 5

Published on 08/01/2025 à 09h52 following a purchase from 24/12/2024

Good quality,

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Sebastien T.

Rating: 4 out of 5

Published on 05/01/2025 à 21h49 following a purchase from 21/12/2024

Very nice product, original to wear

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Nicolas C.

Rating: 4 out of 5

Published on 04/01/2025 à 13h17 following a purchase from 20/12/2024

Nice ring overall. Just a little wide at the assembly, but for the price it's decent.

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Florence T.

Rating: 2 out of 5

Published on 03/01/2025 à 21h49 following a purchase from 19/12/2024

Was not received as notified on the site, carrier fault it is the site that chooses disappointed because not received for Christmas and honestly the quality not top I send it back but I wait until the post office is opened the package is ready to be shipped

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Response from Itsara Published on 29/01/2025

Hello Florence,
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma

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Yveline D.

Rating: 4 out of 5

Published on 28/12/2024 à 14h15 following a purchase from 11/12/2024

SATISFIED

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MAS C.

Rating: 4 out of 5

Published on 28/12/2024 à 11h01 following a purchase from 03/12/2024

I am very satisfied with the jewelry I ordered from Itsara.

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