Customer reviews of Itsara

Hello Armelle,

Thank you for your comment.
We gladly offer gift bags, but on request.
When you place an order, please feel free to enter comments and we will contact you before shipping the order 😉

Have a nice day!
Sincerely
ITSARA Vanessa

Hello Corinne

Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle

Hello Hedwige,

If we are out of stock in the size you ordered, we will contact our customers to work out an arrangement (choice of another piece of jewelry or refund). If you did not receive the correct size, it is probably an error that was made during the preparation of your order, and we are sincerely sorry.

The return period (1 month) has passed, but you can contact us by e-mail: [email protected], and we will do it manually for you if necessary.

We look forward to hearing from you.

Have a nice day.
Sincerely
ITSARA Vanessa

Hello Danielle

Thank you for your order and your comment 🙂 The silver used in our jewelry is 99.9% pure and 97% minimum when there is soldering (much higher than 92.5%). The purity of this silver gives the material greater malleability, which facilitates totally handcrafted production, zero risk of allergy and great durability.
On the other hand, for small, delicate pieces such as earring stems, they need to be handled delicately to avoid excessive deformation. To this end, we include a note on paper with the earrings, advising you on how to handle them, due to the purity and malleability of silver.
On the other hand, don't hesitate to contact us if you need your earrings reshaped, we'll be delighted to help 🙂
I remain at your disposal
Sincerely
Isabelle

Hello Sandra
Thank you for taking the time to leave your opinion 🙏🏼

I'm sorry that delivery took longer than expected. Normally it takes 3 working days, and yours took 5 working days (Thursday December 5 to Thursday December 12). The festive period at the beginning of December overloads the post office, and it's true that delivery times are slightly longer. Outside the holiday season, delivery times are faster, although still longer than colissimo 😉.
I hope you have a wonderful holiday season!
Looking forward to seeing you

Isabelle

Hello Anita 🙂

Thank you for taking the time to write your review 🙏🏼.
In the future, I invite you to let us know if you would like gift wrapping, we can then offer you several types of wrapping depending on the items ordered ☺️.
In certain situations, we can also send them express 😉.
But it's true that if we don't have any details, we send all the jewelry in a single box.

I'll be in touch if you need me
I hope you have a wonderful holiday season

Isabelle

Hello Valérie,

The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.

We look forward to hearing from you.
Joanna

Hello Evelyne,

We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day

Joanna

Hello Delphine,

I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna

Hello Mathilde,

I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna