Customer reviews of Itsara

You are absolutely right, Itsara has always displayed the weights. This new aesthetic theme (May 2026) does not allow us to do so natively, but it will be done soon.

Hello Carole,

Thank you for taking the time to share your feelings. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to understand more about what disappointed you in order to improve our services. Please feel free to contact us directly; we are here to help you.

Best regards,
The Itsara team

Hello Jean-Claude,
Thank you very much for your order, however the boxes in which our jewelry is shipped are entirely handmade and made of biodegradable and recyclable materials.
Best regards,
Tristan from Itsara

Hello Ghislaine,
Thank you for your order, we are sincerely sorry if the earrings did not meet your expectations, please do not hesitate to contact us if you wish to make a return.

Best regards,
Tristan Chamart

Hello,

We are sorry to hear that this piece of jewelry did not meet your expectations.
However, your comment surprises us, as this model has not received any negative feedback regarding its quality so far. It is a completely handmade piece of jewelry, which implies slight variations compared to the photos, as specified on our site.

Furthermore, we notice that a new order was placed a few days later. We simply want to ensure that there was no confusion with another site or another piece of jewelry.

Please do not hesitate to contact us directly if you wish to make a return or exchange regarding this matter.

The Itsara team

Hello,
Thank you very much for your message and for your compliments.
Regarding the earring closures, they are not fragile: they are made of silver, a naturally soft metal and therefore slightly moldable. It is simply advised to handle it with a bit of delicacy so that it retains its shape over time.
Under normal usage conditions, they are perfectly suited for daily use.
Best regards

Hello Thérèse,
thank you for your feedback and your loyalty.

The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!

The Itsara team

Hello Sylvie,
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.

Best regards,
The Itsara team

A big thank you for your order, for the earrings everything is explained in the description of the jewelry, if this does not suit you do not hesitate to contact us to make a return!

Hello Yann,
Indeed on some rings, the soldering is visible because it is done by hand by artisans. If you are not satisfied, do not hesitate to contact us for an exchange!

Hello Micheline,

Thank you very much for your order.
The darker metal is completely normal: the jewelry from the ethnic collection is patinated to highlight the patterns and the artisanal work.
We also offer a contemporary collection, in very light and shiny silver.
And of course, you can request a return if the jewelry does not suit you.

Have a nice day,
The Itsara team

Hello Sylvie,

We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.

Looking forward to seeing you on our site,
Dolma, Itsara

Hello Muriel,

As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team

Hello Patricia,

Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!

Have a nice day,
Itsara Dolma

Hello Frederic,

Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.

That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again

Best regards,
Tristan D'Itsara

Hello,

We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.

Best regards,
Itsara Dolma

Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara

1 : Hello Claude,

Thank you for your feedback.

Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.

We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.

Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).

Best regards,
Itsara Dolma

1: Hello Catherine,

First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.

Feel free to check our 'care and maintenance' tips for your Itsara jewelry.

We are always here to listen if you have any other questions or need advice 🙂

Best regards,

Isabelle

Hello Anne,

We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.

Best regards,
Itsara Dolma

Hello Julie,

We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?

Yours faithfully
Itsara Dolma

Hello Catherine,

We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.

Please do not hesitate to contact us.

Have a nice day!
Sincerely
ITSARA Vanessa

Hello Valérie,

The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.

We look forward to hearing from you.
Joanna

Hello Guillaume,

The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?

In the meantime I wish you a beautiful day ☀️
Joanna

Hello Isabelle,

Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.

Don't hesitate to come back to us if necessary.

Have a nice day ☀️
Joanna

Hello Séverine,

Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna

Hello Christèle,
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Carole,

The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna

Hello Isabelle,

I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna

Hello Valérie,

No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna

Hello Isabelle,

Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️

Hello Ligia,

I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna