Customer reviews of Itsara

9,8 /10

Based on 9 272 published reviews

5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 1, 3 and 4 stars

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Magalie T.

Published on 28/03/2023 à 19h27 following a purchase from 12/03/2023

Very beautiful jewel, and very careful and fast shipping.

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Valrie T.

Published on 24/03/2023 à 18h49 following a purchase from 10/03/2023

Serious site. Quality jewelry. Good customer contact.

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Franoise S.

Published on 24/03/2023 à 17h34 following a purchase from 11/03/2023

I have not received my parcel. It has been lost.

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Response from Itsara Published on 04/04/2023

Françoise bonjour,
At this hour, you must be on vacation :)
As promised, your jewels have been put aside,
we are waiting for your call to send them to you :)
Once again, we're very sorry about this error on the part of Chronopost...

Enjoy your vacations,

Very nice day, Anaïs

Brigitte G.

Published on 01/03/2023 à 15h39 following a purchase from 14/02/2023

Fast delivery - Quality silver jewelry - I am satisfied with my purchase.

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Anne S.

Published on 01/03/2023 à 14h09 following a purchase from 11/02/2023

I am dissatisfied I did not receive my parcel which returned to the sender one asks me to pay again the carriage costs to obtain it whereas I had informed the address well. I ask to be refunded of my order and not of answer

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Response from Itsara Published on 09/03/2023

Hello Anne

I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.

I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,

Sincerely
Leonel

Nathalie D.

Published on 01/03/2023 à 14h07 following a purchase from 12/02/2023

Hello, Everything is almost perfect! The only small problem is the size of the rigid bracelets... We're asked for our wrist size. Except that if you put the exact size (in this case 17cm for me), the bracelet is very tight when it arrives. I'm sorry I wasn't invited to order with an extra 0.5 or even 1cm.

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Murielle A.

Published on 28/02/2023 à 15h45 following a purchase from 13/02/2023

Beautiful, hetnical jewel, pleasant to wear. Beautiful finish.

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Anne R.

Published on 27/02/2023 à 19h07 following a purchase from 09/02/2023

Beautiful products and presentation

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Cecile D.

Published on 27/02/2023 à 06h43 following a purchase from 11/02/2023

Beautiful handcrafted jewelry at an excellent price. On the other hand, customer service is non-existent by e-mail. I reported a problem with earrings that are not symmetrical. I received the same earrings twice and they look ugly on one ear. That was 15 days ago. I'm still waiting for a reply....pity, it spoils the rest of the shopping experience where there was nothing to complain about.

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Isabelle D.

Published on 26/02/2023 à 12h47 following a purchase from 11/02/2023

Delighted but I wanted model number 62 in my size but it wasn't available.

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Lysiane A.

Published on 25/02/2023 à 07h27 following a purchase from 10/02/2023

Very good price

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Valerie B.

Published on 22/02/2023 à 18h47 following a purchase from 07/02/2023

Beautiful and affordable jewelry I love

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Catherine L.

Published on 17/02/2023 à 05h56 following a purchase from 01/02/2023

Beautiful earrings. I am delighted with my purchase

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Claude R.

Published on 16/02/2023 à 22h06 following a purchase from 01/02/2023

Very beautiful jewels.fast reception .

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Celine C.

Published on 15/02/2023 à 21h47 following a purchase from 31/01/2023

Original jewelry always happy with my purchases

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Magali C.

Published on 15/02/2023 à 05h02 following a purchase from 30/01/2023

Order shipped quickly. Jewelry matching the site

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Adelia F.

Published on 14/02/2023 à 14h55 following a purchase from 29/01/2023

The product corresponds to the photos. The delivery, there is no specified delivery to be organized according. We cannot wait several days at the delivery address.

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Response from Itsara Published on 15/02/2023

Hello Adélia.
We're changing our shipping service provider. The follow-up will be more efficient, fluid and user-friendly.
Best regards
Leonel

Anglique G.

Published on 13/02/2023 à 15h22 following a purchase from 28/01/2023

I'm a fan of Isara rings! I already have a small collection that I'd like to expand. Big silver rings, original, solid and very pleasant to wear. Too bad the necklaces are a bit expensive for me...

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Nathalie S.

Published on 02/02/2023 à 13h43 following a purchase from 18/01/2023

Perfect delivery and jewelry

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Herve R.

Published on 31/01/2023 à 13h40 following a purchase from 16/01/2023

Very helpful and efficient customer service Very good quality parts

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Joanne C.

Published on 30/01/2023 à 12h37 following a purchase from 15/01/2023

Very happy to have discovered this site, beautiful jewelry, quality and delivered quickly.

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Claire S.

Published on 18/01/2023 à 21h57 following a purchase from 03/01/2023

Very satisfied with the quality and speed of delivery 👍 the scent of the packaging is a nice little plus

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Sabrina R.

Published on 18/01/2023 à 21h20 following a purchase from 03/01/2023

Fast delivery, jewelry confirms photos and beautifully packaged.

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Chassevent S.

Published on 14/01/2023 à 13h08 following a purchase from 30/12/2022

Product confirmed and of quality but the sending was longer than envisaged because of the post office which blocked the parcel.

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Laurence G.

Published on 10/01/2023 à 20h00 following a purchase from 26/12/2022

Fast delivery. Nice jewel as ordered in a very nice gift box.

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Florence D.

Published on 09/01/2023 à 20h31 following a purchase from 17/12/2022

Very beautiful jewels, beautiful finishes

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Mariepierre C.

Published on 08/01/2023 à 21h25 following a purchase from 24/12/2022

I was very happy with the shipping, it was fast and the ring is very pretty. I am very satisfied.

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Irene Dominique P.

Published on 08/01/2023 à 15h37 following a purchase from 24/12/2022

The size of the rings is slightly larger than the diameter indicated EX: 56 would be more like 57 ;) Otherwise MAGNIFICENT WORK

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Laurent R.

Published on 04/01/2023 à 09h29 following a purchase from 19/12/2022

Quality rings, attentive customer service

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Marie Paule K.

Published on 31/12/2022 à 10h01 following a purchase from 15/12/2022

ORDER OF AN E-GIFT CARD WHICH DID NOT ARRIVE IN MY MAILBOX AFTER A MESSAGE TO THE ECUSTOMER SERVICE I WAS CALLED BACK IMMEDIATELY AND THE PROBLEM WAS SOLVED NICE REACTIVITY COMPARED TO OTHER SITES!

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Martine A.

Published on 31/12/2022 à 00h33 following a purchase from 15/12/2022

The jewels are of good quality, but the application of the discount needs to be reviewed...

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Response from Itsara Published on 04/01/2023

Hello Martine,
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle

Annelaure B.

Published on 30/12/2022 à 08h48 following a purchase from 13/12/2022

Usually the rings are of good quality... but this time I must admit I'm disappointed... I ordered the Bague en argent Contemporaine N°65 and it arrived black on the sides and when I put it on my finger, it made my finger blue! So is it really silver? Too bad, because the other rings I ordered were superb...

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Response from Itsara Published on 04/01/2023

Hello AnneLaure,
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it ;-) .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle

Nicole M.

Published on 29/12/2022 à 15h40 following a purchase from 10/12/2022

satisfied order meets my expectations

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Hlne P.

Published on 26/12/2022 à 06h33 following a purchase from 09/12/2022

Fast and careful shipping, beautiful jewels!

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Mireille B.

Published on 25/12/2022 à 21h42 following a purchase from 10/12/2022

Beautiful jewels, magnificent packaging

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Patricia C.

Published on 25/12/2022 à 17h52 following a purchase from 09/12/2022

I love

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Valrie T.

Published on 22/12/2022 à 09h41 following a purchase from 07/12/2022

Nice products, a little expensive but the quality is there Friendly staff Commercial company

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Michel B.

Published on 20/12/2022 à 21h51 following a purchase from 05/12/2022

A small delivery error quickly rectified. The jewels are exactly what I expected!

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Florian C.

Published on 19/12/2022 à 08h47 following a purchase from 03/12/2022

Beautiful jewelry, fast delivery. Thank you

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Valrie R.

Published on 18/12/2022 à 19h33 following a purchase from 03/12/2022

Order arrived quickly, well packaged.

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