English 
Français 
Español 
L
Rating: 4 out of 5
Fast shipping. The ring and the earrings are just as I wanted, of good quality. I recommend.
Translated reviews
Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 1, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
Very nice jewelry and ultra-fast delivery!!!
Translated reviews
I
Rating: 4 out of 5
Very beautiful jewelry. However, there is a bit of a lack of description in the jewelry for sale. I thought the one I ordered was flexible, but it is actually rigid, yet still very beautiful.
Translated reviews
Response from Itsara
Hello Isabelle,
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate our jewelry. We take your feedback regarding the descriptions into account and will work to improve them for more clarity. We hope you enjoy your purchase and that you will return to our site soon.
Best regards,
The Itsara team
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate our jewelry. We take your feedback regarding the descriptions into account and will work to improve them for more clarity. We hope you enjoy your purchase and that you will return to our site soon.
Best regards,
The Itsara team
J
Rating: 4 out of 5
Good quality of the product. A manufacturer that finally makes large sizes.
Translated reviews
Response from Itsara
Hello Jacques,
Thank you for your positive feedback regarding the quality of our products and our commitment to offering large sizes.
Looking forward to seeing you on our site,
Dolma, Itsara
Thank you for your positive feedback regarding the quality of our products and our commitment to offering large sizes.
Looking forward to seeing you on our site,
Dolma, Itsara
I
Rating: 4 out of 5
Very pretty bracelet but a bit too deformable, flexible
Translated reviews
Response from Itsara
Hello Isabelle,
thank you very much for your feedback.
The flexibility of this bracelet is completely normal: it is related to the use of 99% pure silver, which is naturally more malleable.
The Itsara team
thank you very much for your feedback.
The flexibility of this bracelet is completely normal: it is related to the use of 99% pure silver, which is naturally more malleable.
The Itsara team
T
Rating: 3 out of 5
I am a former customer and I find the rings much less substantial than a few years ago, too bad, they are losing quality.
Translated reviews
Response from Itsara
Hello Thérèse,
thank you for your feedback and your loyalty.
The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!
The Itsara team
thank you for your feedback and your loyalty.
The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!
The Itsara team
S
Rating: 3 out of 5
I am disappointed with the product I ordered and returned immediately. However, the after-sales service is top-notch
Translated reviews
Response from Itsara
Hello Sylvie,
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.
Best regards,
The Itsara team
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.
Best regards,
The Itsara team
S
Rating: 4 out of 5
Jewelry conforms to the photos presented on the site, but disappointment for the chain of the "Hmong padlock 06" necklace as it is blackened silver throughout its length and impossible to make it clearer.
Translated reviews
Response from Itsara
Hello,
Thank you for your feedback.
The chain of the Hmong padlock 06 necklace is intentionally patinated: this blackened aspect is part of the traditional style of Hmong chains and artisanal work.
If you have any doubts or if you are not fully satisfied, do not hesitate to contact us, we are here to listen to you.
Best regards,
The Itsara team
Thank you for your feedback.
The chain of the Hmong padlock 06 necklace is intentionally patinated: this blackened aspect is part of the traditional style of Hmong chains and artisanal work.
If you have any doubts or if you are not fully satisfied, do not hesitate to contact us, we are here to listen to you.
Best regards,
The Itsara team
S
Rating: 4 out of 5
Product conforms and is of good quality
Translated reviews
L
Rating: 4 out of 5
Perfect
Translated reviews
A
Rating: 3 out of 5
Very beautiful jewelry and of good quality. A downside to the earrings which are a bit too thick to fit through my pierced lobes.
Translated reviews
Response from Itsara
A big thank you for your order, for the earrings everything is explained in the description of the jewelry, if this does not suit you do not hesitate to contact us to make a return!
L
Rating: 4 out of 5
Very pretty, I would recommend
Translated reviews
Y
Rating: 3 out of 5
Hello. I ordered the Ethnic Silver Men's Ring No. 11, beautiful product but the soldering is very very visible on the inside and visible on the outside, a bit disappointed for a silver ring at this price. It's still nice. Thank you.
Translated reviews
Response from Itsara
Hello Yann,
Indeed on some rings, the soldering is visible because it is done by hand by artisans. If you are not satisfied, do not hesitate to contact us for an exchange!
Indeed on some rings, the soldering is visible because it is done by hand by artisans. If you are not satisfied, do not hesitate to contact us for an exchange!
P
Rating: 4 out of 5
Reception in less than a week, very well packaged but there is no product tracking service
Translated reviews
C
Rating: 4 out of 5
Good quality jewelry, order received quickly, very satisfied with my purchase, reliable site, I recommend!!!!!
Translated reviews
Response from Itsara
Hello Carolle,
Thank you for your order and even more for your message that warms our hearts!
Tristan from Itsara
Thank you for your order and even more for your message that warms our hearts!
Tristan from Itsara
V
Rating: 4 out of 5
Very beautiful jewelry, very good quality Fast delivery
Translated reviews
M
Rating: 3 out of 5
Very pretty ring, but the metal is too dark, it doesn't feel like silver. A bit disappointed anyway.
Translated reviews
Response from Itsara
Hello Micheline,
Thank you very much for your order.
The darker metal is completely normal: the jewelry from the ethnic collection is patinated to highlight the patterns and the artisanal work.
We also offer a contemporary collection, in very light and shiny silver.
And of course, you can request a return if the jewelry does not suit you.
Have a nice day,
The Itsara team
Thank you very much for your order.
The darker metal is completely normal: the jewelry from the ethnic collection is patinated to highlight the patterns and the artisanal work.
We also offer a contemporary collection, in very light and shiny silver.
And of course, you can request a return if the jewelry does not suit you.
Have a nice day,
The Itsara team
M
Rating: 4 out of 5
Very well
Translated reviews
F
Rating: 4 out of 5
The ring is very pretty, perfectly true to the images, no disappointment in receiving it, quite the contrary. Thank you. My only remark is that it is not as comfortable as I would have liked. Maybe because I chose an adjustable model and it creates a relief that bothers me? I have difficulty identifying. The main consequence is that I do not wear it as much as I would like.
Translated reviews
Response from Itsara
Hello Florence,
Thank you very much for your order and your feedback. We are delighted that you like the ring.
Please know that you can always contact us for a return if you wish: this model also exists in a fixed version, often more comfortable to wear daily.
Tristan from Itsara
Thank you very much for your order and your feedback. We are delighted that you like the ring.
Please know that you can always contact us for a return if you wish: this model also exists in a fixed version, often more comfortable to wear daily.
Tristan from Itsara
F
Rating: 4 out of 5
Nothing to report! Very beautiful jewelry
Translated reviews
D
Rating: 4 out of 5
My daughter introduced me to your site and your jewelry is very very beautiful, so I placed my first order for my daughter's birthday and for myself and the 2 rings for my daughters one was too big, the other perfect and for my first ring I admit a little disappointed just the jewelry was a bit small and yet I had taken my size with a ring sizer surely due to its atypical cut and I found it too dull compared to what my daughter had already received before and the one I ordered for her. Hence one star less otherwise wonderful jewelry and I hope to continue to receive discounts. To place a new order. Thank you
Translated reviews
Response from Itsara
Hello Dominique,
Thank you very much for your order. Ring size is always delicate, as 1 mm corresponds to a whole size. That’s why we offer the first return free in case of measurement error. We remain at your disposal to help you find the perfect size.
Thank you again.
The Itsara team
Thank you very much for your order. Ring size is always delicate, as 1 mm corresponds to a whole size. That’s why we offer the first return free in case of measurement error. We remain at your disposal to help you find the perfect size.
Thank you again.
The Itsara team
V
Rating: 4 out of 5
In accordance with the presentation of the site, very correct delivery, advice available if needed, not disappointed.
Translated reviews
C
Rating: 4 out of 5
Fast delivery, a very pretty and original ring ordered
Translated reviews
S
Rating: 3 out of 5
I did not receive my order
Translated reviews
M
Rating: 4 out of 5
Perfect.
Translated reviews
L
Rating: 4 out of 5
Perfect. Simple order, fast shipping and quality product
Translated reviews
P
Rating: 4 out of 5
Very good relations with the person who answered me on the phone. Pleasant and competent person. The product itself is a bit light (silver bracelet)
Translated reviews
Response from Itsara
Hello Philipe,
Thank you very much for your message and for your order. We are delighted that you appreciated our telephone reception. Regarding the bracelet, its weight is clearly indicated in the description of each product to help you make the best choice.
See you soon,
Tristan from Itsara
Thank you very much for your message and for your order. We are delighted that you appreciated our telephone reception. Regarding the bracelet, its weight is clearly indicated in the description of each product to help you make the best choice.
See you soon,
Tristan from Itsara
B
Rating: 4 out of 5
Hello, very nice bracelet but the clasp doesn't hold very well. I hesitate to wear it unlike the others already purchased. Too bad.
Translated reviews
J
Rating: 4 out of 5
very good
Translated reviews
F
Rating: 4 out of 5
Beautiful earrings (smaller than I thought) Very nice quality it was a gift that pleased. I will definitely recommend
Translated reviews
Response from Itsara
Hello Florence,
Thank you for your feedback.
We are delighted to hear that the earrings pleased the person they were intended for.
Looking forward to seeing you again soon on our site!
Dolma, Itsara
Thank you for your feedback.
We are delighted to hear that the earrings pleased the person they were intended for.
Looking forward to seeing you again soon on our site!
Dolma, Itsara
S
Rating: 3 out of 5
I took a model that is too large and imposing for me because it was on sale. Otherwise, the metal is beautiful
Translated reviews
Response from Itsara
Hello Sylvie,
We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.
Looking forward to seeing you on our site,
Dolma, Itsara
We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.
Looking forward to seeing you on our site,
Dolma, Itsara
R
Rating: 4 out of 5
I received my order as agreed and in good condition. Product matches the description. I am therefore very satisfied with my order and
Translated reviews
Response from Itsara
Hello Rene,
Thank you very much for your positive review! We are delighted to hear that your order arrived in good condition and met your expectations.
Feel free to reach out to us for any other orders!
Have a nice day,
Dolma, Itsara
Thank you very much for your positive review! We are delighted to hear that your order arrived in good condition and met your expectations.
Feel free to reach out to us for any other orders!
Have a nice day,
Dolma, Itsara
C
Rating: 4 out of 5
Beautiful quality of the bracelet. I hope the clasp will be strong in the long term
Translated reviews
Response from Itsara
Hello Catherine,
Thank you for your feedback.
We are delighted that you like the bracelet. The clasp is designed to be strong and durable, but if you notice any issues over time, please do not hesitate to contact us: we will be here to assist you.
See you very soon,
Dolma, Itsara
Thank you for your feedback.
We are delighted that you like the bracelet. The clasp is designed to be strong and durable, but if you notice any issues over time, please do not hesitate to contact us: we will be here to assist you.
See you very soon,
Dolma, Itsara
N
Rating: 4 out of 5
I love the style and quality of Itsara products. I have been ordering for a few years and have never been disappointed; however, a small downside for the last bracelet, which I adore and is beautiful, but the clasp is really not practical.
Translated reviews
Response from Itsara
Hello Nathalie,
Thank you for your feedback and your loyalty to our brand. We are delighted to learn that you appreciate the style and quality of our products. We take your comment regarding the clasp of the bracelet into account. Please contact us so that we can find a solution.
We look forward to seeing you on Itsara,
Dolma, Itsara
Thank you for your feedback and your loyalty to our brand. We are delighted to learn that you appreciate the style and quality of our products. We take your comment regarding the clasp of the bracelet into account. Please contact us so that we can find a solution.
We look forward to seeing you on Itsara,
Dolma, Itsara
N
Rating: 4 out of 5
Very good customer relationship, fast delivery, top packaging thank you
Translated reviews
Response from Itsara
Hello Nathalie,
Thank you for your message.
We are happy that you appreciated the customer relationship, the speed of delivery, and the care taken with the packaging.
Looking forward to seeing you again on Itsara,
Dolma, Itsara
Thank you for your message.
We are happy that you appreciated the customer relationship, the speed of delivery, and the care taken with the packaging.
Looking forward to seeing you again on Itsara,
Dolma, Itsara
M
Rating: 1 out of 5
I am still waiting for my ring exchange, and I see that the package only left yesterday, July 21, while I sent the first ring on July 16, and supposedly the new one left on the 19th.
Translated reviews
Response from Itsara
Hello Muriel,
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
S
Rating: 4 out of 5
Almost perfect because there is a minimum order for free delivery otherwise top notch
Translated reviews
L
Rating: 4 out of 5
Everything was perfect except for the delivery of the package. Extremely unpleasant parcel relay.
Translated reviews
Response from Itsara
Hello Laurence,
Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.
Looking forward to seeing you again on Itsara
Dolma, Itsara
Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.
Looking forward to seeing you again on Itsara
Dolma, Itsara
S
Rating: 4 out of 5
Pretty ring, fast delivery. I recommend
Translated reviews
D
Rating: 4 out of 5
-
Translated reviews