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C
Rating: 4 out of 5
Receipt of my ring very fast well presented conform to the photo I am very satisfied I will recommend
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
Summary of reviews
Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.
Reviews 1, 3 and 4 stars
Reset filtersL
Rating: 3 out of 5
Very pretty, but small defect on an earring...
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Response from Itsara
Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
A
Rating: 4 out of 5
For once, since I've been loyal, I'm a little less satisfied. The first time I put the earrings on, one of them completely twisted, even though I'm very careful because I know that silver is very fragile. Too bad, I really liked them...
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Response from Itsara
Hello Anne,
Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
S
Rating: 4 out of 5
Very good product I am not disappointed
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E
Rating: 4 out of 5
Good site but delivery takes a while
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Response from Itsara
Hello Elisabeth,
It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
A
Rating: 4 out of 5
As pictured. Rare customer service!
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Response from Itsara
Hello Agnès,
Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
L
Rating: 4 out of 5
The bracelet is nice but the closing mechanism is not very suitable, either it falls because it widens or it is harder to grip if I tighten it. The custom support is very supporting.
J
Rating: 4 out of 5
Product conforms to description and photos. Delivery time a little long but shipment very careful, well protected, and good communication with the site.
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C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Very responsive Professional Fast delivery Beautiful products
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C
Rating: 1 out of 5
I didn't receive my order!!.I sent an email to have it resent.
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Response from Itsara
Hello Carole,
The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna
The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna
I
Rating: 3 out of 5
The jewel I ordered is pretty and conforms to the description. I appreciated the recycled paper packaging. On the other hand, I find the almost daily e-mails with commercial proposals exaggerated.
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Response from Itsara
Hello Isabelle,
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
C
Rating: 4 out of 5
Very satisfied, beautiful earrings
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H
Rating: 4 out of 5
The jewels are quality and so is the team
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V
Rating: 3 out of 5
The bracelet is beautiful but I was only able to wear it for a few days because it had already broken. I am currently on vacation but was thinking of sending it back to you for an exchange; is this possible?
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Response from Itsara
Hello Valérie,
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
J
Rating: 4 out of 5
Beautiful jewels
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V
Rating: 4 out of 5
Very good quality
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C
Rating: 4 out of 5
Beautiful jewelry! Affordable and high quality!
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I
Rating: 3 out of 5
The earrings are too thick, I can't put them on.
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Response from Itsara
Hello Isabelle,
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
M
Rating: 4 out of 5
Beautiful bracelets... I hope the rubber bands will be strong... I take good care of them...
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C
Rating: 4 out of 5
2 rings ordered on this site, completely conform to the models, correct prices and received in a very short time. Trustworthy site
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F
Rating: 4 out of 5
I ordered a ring and received it quite quickly. I am satisfied with it.
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S
Rating: 4 out of 5
A little lack of finish, scratches, crushing, in short, you can tell it's handmade.
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Response from Itsara
Hello Sandrine,
Thank you for your comment.
Indeed, it sometimes happens that our jewelry has small imperfections due to the fact that it is handcrafted. Please do not hesitate to come back to us if this is too disturbing.
Sincerely
ITSARA Vanessa
Thank you for your comment.
Indeed, it sometimes happens that our jewelry has small imperfections due to the fact that it is handcrafted. Please do not hesitate to come back to us if this is too disturbing.
Sincerely
ITSARA Vanessa
C
Rating: 4 out of 5
Very beautiful jewels, fast delivery but the soldering on some of them doesn't hold well - I've already broken 3 of them. I should have returned them but my work prevents me from doing so.
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Response from Itsara
Hello Christine,
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
C
Rating: 4 out of 5
Beautiful jewelry. Personalized advice after orders, before shipping and receiving, if necessary.
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E
Rating: 4 out of 5
The free offer on the ring is very welcome, as it's difficult to choose the right size for your finger as you get older. Now all you have to do is choose the ring.
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S
Rating: 3 out of 5
Satisfied
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I
Rating: 4 out of 5
Very good good products I am very satisfied
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A
Rating: 4 out of 5
The jewels correspond to my expectations and are very beautiful. However I regret the absence of hallmarks when they are given as being silver?
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Response from Itsara
Hello Anne,
All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
V
Rating: 4 out of 5
Nice products, we'll see over time if the quality is good.
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H
Rating: 4 out of 5
Beautiful, high-quality jewelry. And quality service, especially in terms of contact, which is warm and friendly.
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M
Rating: 4 out of 5
I am very happy with my purchases from itsara not disappointed at all
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M
Rating: 3 out of 5
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
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Response from Itsara
Hello Martine,
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
V
Rating: 4 out of 5
Very good quality and very good contact by e-mail and telephone Fast delivery
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R
Rating: 4 out of 5
I am very satisfied with the attention you give to your customers.
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L
Rating: 4 out of 5
Beautiful jewels
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M
Rating: 4 out of 5
Very satisfactory transaction. Fast delivery, item conforms to description, correct price. I hope the recipient will like it.
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M
Rating: 4 out of 5
Beautiful, wearable jewelry
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E
Rating: 4 out of 5
Super fast delivery and beautiful jewels
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F
Rating: 4 out of 5
Beautiful, original jewelry.
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