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C
Rating: 4 out of 5
Very satisfied, beautiful earrings
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 1, 3 and 4 stars
Reset filtersH
Rating: 4 out of 5
The jewels are quality and so is the team
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V
Rating: 3 out of 5
The bracelet is beautiful but I was only able to wear it for a few days because it had already broken. I am currently on vacation but was thinking of sending it back to you for an exchange; is this possible?
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Response from Itsara
Hello Valérie,
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
J
Rating: 4 out of 5
Beautiful jewels
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V
Rating: 4 out of 5
Very good quality
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C
Rating: 4 out of 5
Beautiful jewelry! Affordable and high quality!
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I
Rating: 3 out of 5
The earrings are too thick, I can't put them on.
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Response from Itsara
Hello Isabelle,
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
M
Rating: 4 out of 5
Beautiful bracelets... I hope the rubber bands will be strong... I take good care of them...
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C
Rating: 4 out of 5
2 rings ordered on this site, completely conform to the models, correct prices and received in a very short time. Trustworthy site
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F
Rating: 4 out of 5
I ordered a ring and received it quite quickly. I am satisfied with it.
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S
Rating: 4 out of 5
A little lack of finish, scratches, crushing, in short, you can tell it's handmade.
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Response from Itsara
Hello Sandrine,
Thank you for your comment.
Indeed, it sometimes happens that our jewelry has small imperfections due to the fact that it is handcrafted. Please do not hesitate to come back to us if this is too disturbing.
Sincerely
ITSARA Vanessa
Thank you for your comment.
Indeed, it sometimes happens that our jewelry has small imperfections due to the fact that it is handcrafted. Please do not hesitate to come back to us if this is too disturbing.
Sincerely
ITSARA Vanessa
C
Rating: 4 out of 5
Very beautiful jewels, fast delivery but the soldering on some of them doesn't hold well - I've already broken 3 of them. I should have returned them but my work prevents me from doing so.
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Response from Itsara
Hello Christine,
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
C
Rating: 4 out of 5
Beautiful jewelry. Personalized advice after orders, before shipping and receiving, if necessary.
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E
Rating: 4 out of 5
The free offer on the ring is very welcome, as it's difficult to choose the right size for your finger as you get older. Now all you have to do is choose the ring.
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S
Rating: 3 out of 5
Satisfied
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I
Rating: 4 out of 5
Very good good products I am very satisfied
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A
Rating: 4 out of 5
The jewels correspond to my expectations and are very beautiful. However I regret the absence of hallmarks when they are given as being silver?
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Response from Itsara
Hello Anne,
All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
V
Rating: 4 out of 5
Nice products, we'll see over time if the quality is good.
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L
Rating: 1 out of 5
I received a ring that I hadn't ordered and moreover not in silver but in metal. I don't understand what happened.
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Response from Itsara
Hello Ligia,
I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna
I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna
H
Rating: 4 out of 5
Beautiful, high-quality jewelry. And quality service, especially in terms of contact, which is warm and friendly.
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M
Rating: 4 out of 5
I am very happy with my purchases from itsara not disappointed at all
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M
Rating: 3 out of 5
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
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Response from Itsara
Hello Martine,
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
V
Rating: 4 out of 5
Very good quality and very good contact by e-mail and telephone Fast delivery
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R
Rating: 4 out of 5
I am very satisfied with the attention you give to your customers.
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L
Rating: 4 out of 5
Beautiful jewels
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M
Rating: 4 out of 5
Very satisfactory transaction. Fast delivery, item conforms to description, correct price. I hope the recipient will like it.
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M
Rating: 4 out of 5
Beautiful, wearable jewelry
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E
Rating: 4 out of 5
Super fast delivery and beautiful jewels
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F
Rating: 4 out of 5
Beautiful, original jewelry.
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E
Rating: 4 out of 5
Beautiful jewelry. The craftsmanship is truly refined.
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C
Rating: 4 out of 5
No surprises, the jewels correspond well to the photos. Careful packaging, fast shipping. I'm very satisfied. The only drawback is the finger ring, which is too light.
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Response from Itsara
Hello Christine, thank you very much :)
For the ring band, the important thing is to have the tongue positioned correctly towards the thumb, and to tighten it in the same way as you like to wear your rings.
For the ring band, the important thing is to have the tongue positioned correctly towards the thumb, and to tighten it in the same way as you like to wear your rings.
A
Rating: 3 out of 5
I've ordered from Itsara several times in the past but I have to admit that my last order was a bit disappointing as the item was oxidized. Having said that, jewelry is always very well priced!
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Response from Itsara
Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
P
Rating: 4 out of 5
Top jewelry
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D
Rating: 4 out of 5
jewelry I'm looking for
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A
Rating: 3 out of 5
The ring is pretty, but I have my doubts about whether it's silver or not, because the hallmark looks odd. So I'll have to wait and see.
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Response from Itsara
Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
L
Rating: 1 out of 5
I haven't received my parcel and looking at the parcel tracking, I see that it hasn't moved since 22/02.
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R
Rating: 4 out of 5
Very satisfied with Itsara services
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N
Rating: 4 out of 5
Nice work. Excellent value for money.
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D
Rating: 4 out of 5
I'm only giving them 4* despite the quality of these rings - but all 3 are too big! In fact, you'll have to wear them on another finger or find reducers - even though we'd taken the correct sizes with the ring set we'd ordered from you! We don't understand ... maybe you sent us other sizes you had in stock? We'd love to know!
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Response from Itsara
Hello Yvette,
As I explained to you during our telephone conversation, if we don't have your size in stock we prefer to call our customers to find a solution together. The ring gauge is very practical, but it's true that the numbers are small and sometimes misinterpreted. I hope that after my call you were able to adjust your rings to your liking. Don't hesitate to come back to us if you need an exchange. Have a nice day.
Joanna
As I explained to you during our telephone conversation, if we don't have your size in stock we prefer to call our customers to find a solution together. The ring gauge is very practical, but it's true that the numbers are small and sometimes misinterpreted. I hope that after my call you were able to adjust your rings to your liking. Don't hesitate to come back to us if you need an exchange. Have a nice day.
Joanna
H
Rating: 4 out of 5
Super
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