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C
Rating: 4 out of 5
Delighted with my beautiful rings, identical to the photo and quickly delivered.
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
for my first order I am very satisfied, it is likely that I will return to you for other purchases I love too much silver jewelry
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Response from Itsara
Hello Françoise,
We are delighted to have been able to satisfy your first order.
See you soon on Itsara. Have a nice day.
Joanna
We are delighted to have been able to satisfy your first order.
See you soon on Itsara. Have a nice day.
Joanna
K
Rating: 4 out of 5
Very nice jewels, order received in 3 days
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G
Rating: 4 out of 5
Received ring very quickly (within 2 days). Unfortunately ring size not available. Waiting for alert message.
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S
Rating: 4 out of 5
Quality jewelry, fast and careful delivery
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C
Rating: 4 out of 5
Original products and beautiful finishes.
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B
Rating: 4 out of 5
Fast delivery, ring matches image quality looks good
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F
Rating: 4 out of 5
Good value for money, beautiful jewels
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M
Rating: 4 out of 5
Beautiful jewelry, especially for people who don't have standard sizes. What's more, very good pre-sales and after-sales service to make sure the rings are the right size. The smallest negative point is the search and navigation on the site, which could be improved.
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Response from Itsara
Hello Martine,
We're delighted that you enjoyed your first orders. We're doing more and more to offer our customers non-standard sizes, as we know they're hard to find. On the other hand, since pure silver is more malleable, we can't offer them for all our jewelry, which would be too soft and therefore too easy to deform. We're also working on improving the site and hope to have it running more smoothly in the near future. We look forward to seeing you again. Joanna
We're delighted that you enjoyed your first orders. We're doing more and more to offer our customers non-standard sizes, as we know they're hard to find. On the other hand, since pure silver is more malleable, we can't offer them for all our jewelry, which would be too soft and therefore too easy to deform. We're also working on improving the site and hope to have it running more smoothly in the near future. We look forward to seeing you again. Joanna
C
Rating: 4 out of 5
👍
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G
Rating: 4 out of 5
The photos are exactly like the real thing... I am very happy with my purchase... You sell a product that I love... Bravo to the artisans.
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Response from Itsara
Thank you so much Gloria for your great feedback, it means a lot to us 🥰 We'll pass the message on to our artisans ❤️
E
Rating: 4 out of 5
Jewel conforms to my expectations, very fast delivery, perfect, nothing to say.
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A
Rating: 4 out of 5
Baguier not received but sent following my request. I was unable to take advantage of the sale prices because of this error. And contrary to the return email, I did not receive a Valentine's Day coupon. So disappointed ... Yet I love the jewelry I received ...
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Response from Itsara
Hello,
I'm sorry that we forgot to include the baguier with your order, and that you were unable to order during the sales period... For the promo code, did you check your spam or the "promotion" category of your mailbox?
Just in case, I'll send it back to you, it's valid until the 18th.
Have a nice day,
Anaïs
I'm sorry that we forgot to include the baguier with your order, and that you were unable to order during the sales period... For the promo code, did you check your spam or the "promotion" category of your mailbox?
Just in case, I'll send it back to you, it's valid until the 18th.
Have a nice day,
Anaïs
D
Rating: 3 out of 5
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
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Response from Itsara
Hello Dorothée,
As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code :)
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code :)
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
B
Rating: 4 out of 5
Correct ring quality and fast delivery
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E
Rating: 4 out of 5
Nice bracelet, thinner than the picture shows
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Response from Itsara
Hello Eric and thank you 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊
L
Rating: 4 out of 5
Nice products ...to be seen in time
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P
Rating: 4 out of 5
The jewels are magnificent and everyone tells me how beautiful they are. The only negative point is that I have an earring that is defective, which is the risk of "artisanal".
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Response from Itsara
Hello Paula.
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.
Have a nice day
Leonel
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.
Have a nice day
Leonel
M
Rating: 1 out of 5
Disappointed
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Response from Itsara
We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.
With pleasure
With pleasure
C
Rating: 4 out of 5
For shipments within Switzerland, customs charges apply. The items ordered are beautiful.
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Response from Itsara
Hello Catherine,
Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.
For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.
Have a nice day
Leonel
Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.
For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.
Have a nice day
Leonel
N
Rating: 1 out of 5
Order not received to date. I asked about the status of the order and later even asked for a refund for my non-received item, as it was a gift for a birthday. I've had no reply to date. So for a first order, I'm rather dissatisfied. I give it 1 star because it's impossible not to give it a star at all.
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Response from Itsara
Hello Nathalie.
As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.
However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.
As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.
However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.
J
Rating: 4 out of 5
Very good quality jewelry and good delivery. However, there are major breakages on the T bracelets. 18.5/19/19.5.
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Response from Itsara
Hello Jacqueline
We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨
We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.
Have a nice day
Leonel
We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨
We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.
Have a nice day
Leonel
C
Rating: 3 out of 5
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
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Response from Itsara
Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
A
Rating: 4 out of 5
Very good products, although the price is a little high...
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Response from Itsara
Hello Annie and thank you very much :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)
C
Rating: 4 out of 5
Very nice jewelry at reasonable prices
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N
Rating: 3 out of 5
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
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Response from Itsara
Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
K
Rating: 4 out of 5
Order received on time. Beautiful silver bracelet. Very original earrings to wear. Jewelry as pictured. Well done and top phone contact. Happy New Year 2024
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Response from Itsara
Thank you so much Kattya for your precious opinions, they mean a lot to us ❤️
V
Rating: 1 out of 5
I have not received my order
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Response from Itsara
Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs
A
Rating: 1 out of 5
I never received my order
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Response from Itsara
Hello Ana,
Your order has finally arrived, hasn't it?
Your order has finally arrived, hasn't it?
C
Rating: 3 out of 5
Very good quality and competitive price.
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M
Rating: 3 out of 5
Not finished well enough, I expected better from Thailand. Sorry
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Response from Itsara
Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
P
Rating: 1 out of 5
I have not received my order... where is it???
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Response from Itsara
Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?
S
Rating: 4 out of 5
Jewel conforms and quality bravo A small downside if your packaging are eco responsible they could be in phase with the holidays ....
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Response from Itsara
Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.
Looking forward to seeing you on Itsara
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.
Looking forward to seeing you on Itsara
C
Rating: 4 out of 5
fine
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N
Rating: 3 out of 5
the bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
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Response from Itsara
Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
C
Rating: 4 out of 5
Delivery on time thank you
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S
Rating: 4 out of 5
Secure site. Wide selection of high-quality silver jewelry
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C
Rating: 4 out of 5
Fine
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C
Rating: 1 out of 5
To this day I still haven't received the item I ordered and paid for! Please reimburse me
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Response from Itsara
Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.
Have a nice day, Anaïs
We're sorry about the delivery problem.
We will send the order back to you today.
Have a nice day, Anaïs
G
Rating: 4 out of 5
Beautiful jewelry and super-responsive sales. Go with your eyes closed
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