Customer reviews of Itsara

9,8 /10

Based on 9 272 published reviews

5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 1, 3 and 4 stars

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Carole B.

Published on 03/01/2024 à 20h31 following a purchase from 19/12/2023

Very good quality and competitive price.

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Maya M.

Published on 02/01/2024 à 11h19 following a purchase from 17/12/2023

Not finished well enough, I expected better from Thailand. Sorry

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Response from Itsara Published on 04/01/2024

Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs

Patricia M.

Published on 01/01/2024 à 01h34 following a purchase from 16/12/2023

I have not received my order... where is it???

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Response from Itsara Published on 17/01/2024

Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?

Stephane C.

Published on 31/12/2023 à 15h50 following a purchase from 16/12/2023

Jewel conforms and quality bravo A small downside if your packaging are eco responsible they could be in phase with the holidays ....

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Response from Itsara Published on 17/01/2024

Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.

Looking forward to seeing you on Itsara

Christophe P.

Published on 31/12/2023 à 12h44 following a purchase from 16/12/2023

fine

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Norya C.

Published on 31/12/2023 à 11h36 following a purchase from 13/12/2023

the bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed

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Response from Itsara Published on 17/01/2024

Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.

Don't hesitate to come back to us if you need help.

Christian M.

Published on 31/12/2023 à 08h37 following a purchase from 15/12/2023

Delivery on time thank you

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Sarah B.

Published on 30/12/2023 à 21h28 following a purchase from 15/12/2023

Secure site. Wide selection of high-quality silver jewelry

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Christianne S.

Published on 30/12/2023 à 12h57 following a purchase from 15/12/2023

Fine

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Catherine R.

Published on 30/12/2023 à 12h49 following a purchase from 15/12/2023

To this day I still haven't received the item I ordered and paid for! Please reimburse me

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Response from Itsara Published on 17/01/2024

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Ghislaine D.

Published on 29/12/2023 à 12h10 following a purchase from 12/12/2023

Beautiful jewelry and super-responsive sales. Go with your eyes closed

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Anthony G.

Published on 29/12/2023 à 11h18 following a purchase from 06/12/2023

Product meets my expectations

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Sandrine P.

Published on 29/12/2023 à 08h52 following a purchase from 13/12/2023

Quality ring as described.

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Angélique B.

Published on 28/12/2023 à 10h11 following a purchase from 08/12/2023

Very serious .

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Catherine P.

Published on 26/12/2023 à 18h01 following a purchase from 10/12/2023

Original ring but the ring ordered size very small ordered 54 mm only one finger can take it and still it serves me provided that the finger does not swell.

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Response from Itsara Published on 17/01/2024

Hello Catherine, you can request a return on our website if the ring size is not right.

Melissa D.

Published on 26/12/2023 à 09h51 following a purchase from 10/12/2023

The rings are perfect, but the bracelet I ordered isn't very sturdy: it doesn't stay round and moved as soon as I wore it.

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Response from Itsara Published on 17/01/2024

Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰

Hélène C.

Published on 25/12/2023 à 18h52 following a purchase from 10/12/2023

Very pretty jewelry, books quickly.

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Sarah S.

Published on 25/12/2023 à 02h25 following a purchase from 26/11/2023

Beautiful, high-quality jewelry. Careful, delicate packaging in the image of Itsara.

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Nathalie B.

Published on 24/12/2023 à 16h13 following a purchase from 09/12/2023

Good quality jewelry, several orders on this site and never disappointed.

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Jacqueline B.

Published on 24/12/2023 à 12h00 following a purchase from 09/12/2023

Satisfied

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Delphine B.

Published on 23/12/2023 à 17h34 following a purchase from 06/12/2023

Ring as described Nice packaging and the ring seal is top notch.

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Karine P.

Published on 23/12/2023 à 14h13 following a purchase from 08/12/2023

Hello I have not received

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Response from Itsara Published on 17/01/2024

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Brigitte B.

Published on 23/12/2023 à 12h55 following a purchase from 08/12/2023

Not disappointed, the product corresponds to what is proposed. Nothing to say about the delivery. Super

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Mariechristine S.

Published on 20/12/2023 à 07h59 following a purchase from 01/12/2023

Consistently perfect service and quality, resulting in customer loyalty.

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Martine C.

Published on 19/12/2023 à 15h59 following a purchase from 04/12/2023

Disappointing product quality

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Response from Itsara Published on 20/12/2023

Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs

Jacqueline B.

Published on 16/12/2023 à 17h50 following a purchase from 01/12/2023

Satisfied with the jewelry, the speed of delivery and the follow-up by the staff.

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Valrie T.

Published on 11/12/2023 à 15h42 following a purchase from 26/11/2023

Very beautiful jewelry with quality after-sales service with very friendly and competent people

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Dominique N.

Published on 10/12/2023 à 16h04 following a purchase from 25/11/2023

product conforms to the description and presentation photos.

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Mariefrance L.

Published on 10/12/2023 à 11h47 following a purchase from 23/11/2023

Good quality site

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Nanou R.

Published on 09/12/2023 à 19h58 following a purchase from 24/11/2023

Earrings conform to the photo and very pretty Correct price Fast delivery I advise

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Eric B.

Published on 08/12/2023 à 16h47 following a purchase from 22/11/2023

Fast delivery very well packaged I recommend your site thank you

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Laetitia B.

Published on 08/12/2023 à 15h25 following a purchase from 23/11/2023

Package not received😳😳😳😳

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Response from Itsara Published on 20/12/2023

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.

Myriam M.

Published on 06/12/2023 à 11h14 following a purchase from 20/11/2023

The jewels are beautiful and of good quality. Too bad the price is too high to treat yourself more often.

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Claire J.

Published on 05/12/2023 à 16h14 following a purchase from 20/11/2023

Original ring. For me, however, it's a little too wide on the phalanx. Always happy and interested in the beautiful jewelry offered by ITSARA.

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Brigitte P.

Published on 04/12/2023 à 14h12 following a purchase from 19/11/2023

When a customer asks you to deliver to a parcel post, there's a reason. My hours don't allow me to go to the post office.

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Response from Itsara Published on 20/12/2023

Hello Brigitte,
Shipping labels are generated according to the customer's choice, which is made after payment. It's not our choice.
So we had no way of knowing that you didn't want to be delivered to a post office, we're sorry.

Therese D.

Published on 29/11/2023 à 10h29 following a purchase from 14/11/2023

I'm satisfied with my bracelet, now I just have to make sure my daughter-in-law likes it, as it's intended for her. After contacting you by phone for a possible return after 01/12, I've noticed that you're very attentive and understanding. Thank you

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Response from Itsara Published on 20/12/2023

Hello Therese,
We hope she likes it and that it fits 🥰

Valerie D.

Published on 26/11/2023 à 17h05 following a purchase from 11/11/2023

Very satisfied

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Marie M.

Published on 25/11/2023 à 18h14 following a purchase from 10/11/2023

I'm still waiting for the item I ordered, it's been 15 days. Best regards Marie Montélimard

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Response from Itsara Published on 20/12/2023

Hello Marie,
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?

Jacques M.

Published on 25/11/2023 à 12h42 following a purchase from 10/11/2023

A little disappointed by the finish the silver is very black and does not go away Domage

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Response from Itsara Published on 20/12/2023

Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.

Anne C.

Published on 24/11/2023 à 13h46 following a purchase from 09/11/2023

Bracelet meets my expectations

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