Customer reviews of Itsara

And we're not stopping just yet :)

See you soon,
Anaïs

Hello Brigitte,

As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.


Have a nice day,
Anaïs

Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.

Have a nice day,
Anaïs

Hello Julien,

Thank you very much for your compliments :)
As for our boxes, we're sorry you didn't like them :(
We're very proud of them, though, as they're made from mulberry bark, which is shed and reformed naturally.
Well, we can't please in every respect, but the main thing is that you liked the bracelet :)

We look forward to seeing you on Itsara,

Anaïs

Hello Rachid,
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?

Très belle journée,
Anaïs.

Hello Philippe,

Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.

As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.

For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂

With pleasure

Emmanuelle, I've just seen your tracking number in our e-mail exchanges, which indicates that you received your parcel on October 12. After many ups and downs, it has finally arrived :)

Hello Marilyn, and thank you for your kind compliments :)
However, our jewelry is made of sterling silver, not steel.

Hello Yvette,
According to your tracking, I see that the parcel was picked up on August 23rd, isn't that the case?
Have a nice day.

Hello Julie,
We're very sorry about this mishap. We regularly battle with the post office and even more so in the summer with the replacement letter carriers who do whatever they want. As far as shipping is concerned, we had offered home delivery to our customers for a few months, but we've gone back on our rates, as we did for your January order.
Don't hesitate to contact us if you encounter any further problems, we're here to help.
We look forward to seeing you on Itsara :)

Hello Isabelle,

I'm sorry to hear that your bracelet has some defects. Usually, we are very careful with the jewels we send (they are systematically cleaned). The defects must have escaped our vigilance, for which we are very sorry.
Please feel free to send us photos of it, and we'll see what we can do to fix the problem :)

Very nice day :)

Good evening Valérie,
First of all, thank you very much for your kind words.
If you wish, you can return the ring to us, there's nothing to worry about :)