Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 1, 3 and 4 stars

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Rachelle C.

Published on 17/10/2023 à 15h33 following a purchase from 02/10/2023

Beautiful bracelet, as I expected. Fast delivery. The option of paying in 3 instalments free of charge is very nice. I recommend

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Lise F.

Published on 15/10/2023 à 15h49 following a purchase from 30/09/2023

Shipping ok Packaging perfect Mitigated on the product, to be seen in use

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Marie Jose C.

Published on 15/10/2023 à 10h30 following a purchase from 19/09/2023

Beautiful, authentic jewelry Reliable after-sales service

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corinne L.

Published on 14/10/2023 à 12h13 following a purchase from 29/09/2023

Very good quality and original jewelry. Totally satisfied with my order

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Klaus G.

Published on 10/10/2023 à 02h51 following a purchase from 24/09/2023

Perfect

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Emmanuelle P.

Published on 09/10/2023 à 04h38 following a purchase from 23/09/2023

I still haven't received my order. On the other hand, Itsara has cashed my order very quickly. I won't wait much longer to react.

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Response from Itsara Published on 16/10/2023

Emmanuelle, I've just seen your tracking number in our e-mail exchanges, which indicates that you received your parcel on October 12. After many ups and downs, it has finally arrived :)

Nicole B.

Published on 02/10/2023 à 09h09 following a purchase from 16/09/2023

Very serious site. Top staff. I recommend this site it is satisfied or refunded. So very securisant

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Laurence G.

Published on 30/09/2023 à 17h34 following a purchase from 15/09/2023

Very good site and jewels as described

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Catherine A.

Published on 28/09/2023 à 06h30 following a purchase from 12/09/2023

I am delighted with my purchases. I just have a little problem with my ring that I tighten regularly and I'm afraid of losing it.

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Elisabeth D.

Published on 27/09/2023 à 12h44 following a purchase from 12/09/2023

Bracelet meets my expectations, corresponds exactly to the design, very pretty, fast delivery and beautifully packaged.

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Marie B.

Published on 18/09/2023 à 17h36 following a purchase from 03/09/2023

The rings on the earrings are not thin enough for my taste. This causes a little discomfort at the end of the day.

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Marilyn C.

Published on 05/09/2023 à 02h27 following a purchase from 20/08/2023

Beautiful steel jewelry Perfectly matches the description Fast delivery as advertised

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Response from Itsara Published on 08/09/2023

Hello Marilyn, and thank you for your kind compliments :)
However, our jewelry is made of sterling silver, not steel.

aline C.

Published on 04/09/2023 à 11h34 following a purchase from 19/08/2023

Beautiful jewelry. I ordered one more strand and it's perfect. I didn't find the clasp difficult to use. Aline

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Valerie D.

Published on 03/09/2023 à 06h18 following a purchase from 14/08/2023

very satisfied with my order

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Monique B.

Published on 02/09/2023 à 17h49 following a purchase from 18/08/2023

very happy with my quick purchase, well packaged

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Silvani Y.

Published on 31/08/2023 à 05h23 following a purchase from 14/08/2023

Not received

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Response from Itsara Published on 01/09/2023

Hello Yvette,
According to your tracking, I see that the parcel was picked up on August 23rd, isn't that the case?
Have a nice day.

sylvie T.

Published on 29/08/2023 à 07h40 following a purchase from 09/08/2023

the ring is just like the photo, arrived quickly, in a pretty case. very happy! i'll be back!

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Laura C.

Published on 28/08/2023 à 08h43 following a purchase from 12/08/2023

Very good

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EveLaure R.

Published on 21/08/2023 à 08h47 following a purchase from 05/08/2023

Very good

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Julie A.

Published on 13/08/2023 à 07h46 following a purchase from 28/07/2023

Good, beautiful, high-quality products. However, I am disappointed with the new shipping methods. What's more, my last parcel was rerouted by the post office and was not at the agreed collection point! The times of this collection point did not correspond to my working hours so I had to ask to leave earlier and I lost time!

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Response from Itsara Published on 25/08/2023

Hello Julie,
We're very sorry about this mishap. We regularly battle with the post office and even more so in the summer with the replacement letter carriers who do whatever they want. As far as shipping is concerned, we had offered home delivery to our customers for a few months, but we've gone back on our rates, as we did for your January order.
Don't hesitate to contact us if you encounter any further problems, we're here to help.
We look forward to seeing you on Itsara :)

Valrie L.

Published on 13/08/2023 à 04h27 following a purchase from 28/07/2023

Always satisfied with the orders received. Exceptional quality. And fast shipping. I love it!!! Many thanks.

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Isabelle B.

Published on 10/08/2023 à 12h42 following a purchase from 26/07/2023

I ordered size 22 and it was much brighter. 19.5 is duller with dents as if it had been used.

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Response from Itsara Published on 29/08/2023

Hello Isabelle,

I'm sorry to hear that your bracelet has some defects. Usually, we are very careful with the jewels we send (they are systematically cleaned). The defects must have escaped our vigilance, for which we are very sorry.
Please feel free to send us photos of it, and we'll see what we can do to fix the problem :)

Very nice day :)

Nadine Z.

Published on 04/08/2023 à 15h32 following a purchase from 20/07/2023

Beautiful jewels as described and fast shipping.

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Nathalie V.

Published on 01/08/2023 à 18h50 following a purchase from 17/07/2023

very nice!

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maria S.

Published on 31/07/2023 à 21h09 following a purchase from 16/07/2023

Very serious

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Nicolas S.

Published on 30/07/2023 à 08h47 following a purchase from 15/07/2023

Very good quality, beautiful, well-presented packaging. Delays a little long for Belgium

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Anny D.

Published on 21/07/2023 à 17h36 following a purchase from 06/07/2023

Satisfactory first order

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Valrie M.

Published on 17/07/2023 à 08h14 following a purchase from 01/07/2023

I was a little surprised by the size and thickness of the jewelry I ordered (earrings). I was expecting heavier, thicker jewelry. The quality seems to be there.

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Valrie T.

Published on 15/07/2023 à 14h56 following a purchase from 30/06/2023

Very nice products and very good quality I once had a problem with the back of earrings that was fixed very quickly The only downside is that the photos do not always render the true effect And the ring I just received is a little too big I would have liked something thinner In the photo it did not seem so thick Apart from that everything is fine

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Response from Itsara Published on 16/07/2023

Good evening Valérie,
First of all, thank you very much for your kind words.
If you wish, you can return the ring to us, there's nothing to worry about :)

Sverine D.

Published on 15/07/2023 à 05h06 following a purchase from 29/06/2023

Perfect. Jewelry in accordance with the photos and my expectations.

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Sandrine C.

Published on 13/07/2023 à 18h37 following a purchase from 28/06/2023

High quality

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Danielle G.

Published on 12/07/2023 à 14h39 following a purchase from 27/06/2023

Disappointed, silver blackened very quickly and average strength 😩

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Jacqueline B.

Published on 07/07/2023 à 11h50 following a purchase from 22/06/2023

Problem with the rings

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nadine B.

Published on 07/07/2023 à 08h12 following a purchase from 21/06/2023

order received quickly satisfied with my jewelry

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Vianney B.

Published on 03/07/2023 à 18h38 following a purchase from 18/06/2023

I think good quality beautiful appearance see in the long term I think make new purchases Thank you

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STEFANIE M.

Published on 21/06/2023 à 21h20 following a purchase from 06/06/2023

Pretty, good-quality jewelry. The packaging and gift box could do with a little more attention.

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Agnes T.

Published on 21/06/2023 à 11h28 following a purchase from 05/06/2023

Very good quality jewelry, this is the second ring and there will be more.

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Bruno P.

Published on 21/06/2023 à 08h36 following a purchase from 06/06/2023

BEAUTIFUL JEWELS

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Catherine G.

Published on 17/06/2023 à 07h17 following a purchase from 01/06/2023

Very beautiful jewelry, good quality, fast delivery I sincerely recommend. My daughter and I loved it.

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Marie pierre L.

Published on 16/06/2023 à 12h46 following a purchase from 01/06/2023

A little disappointed

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Response from Itsara Published on 18/06/2023

Hello Marie-Pierre,

I'm sorry to hear that you were not completely satisfied with your jewelry.
Please do not hesitate to send us an email at [email protected] to let us know what the problem is, we will do our best to find a solution :)