Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Jewelry conforms to the photos presented on the site, but disappointment for the chain of the "Hmong padlock 06" necklace as it is blackened silver throughout its length and impossible to make it clearer.
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Response from Itsara
Hello,
Thank you for your feedback.
The chain of the Hmong padlock 06 necklace is intentionally patinated: this blackened aspect is part of the traditional style of Hmong chains and artisanal work.
If you have any doubts or if you are not fully satisfied, do not hesitate to contact us, we are here to listen to you.
Best regards,
The Itsara team
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Sophie M.
Rating: 4 out of 5
following a purchase from 19/11/2025
Product conforms and is of good quality
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loÏc B.
Rating: 4 out of 5
following a purchase from 13/11/2025
Perfect
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Laurence P.
Rating: 4 out of 5
following a purchase from 30/10/2025
Very pretty, I would recommend
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Pauline P.
Rating: 4 out of 5
following a purchase from 15/10/2025
Reception in less than a week, very well packaged but there is no product tracking service
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Carolle R.
Rating: 4 out of 5
following a purchase from 07/10/2025
Good quality jewelry, order received quickly, very satisfied with my purchase, reliable site, I recommend!!!!!
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Response from Itsara
Hello Carolle,
Thank you for your order and even more for your message that warms our hearts!
Tristan from Itsara
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Veronique D.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very beautiful jewelry, very good quality Fast delivery
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Martine S.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very well
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Florence H.
Rating: 4 out of 5
following a purchase from 12/09/2025
The ring is very pretty, perfectly true to the images, no disappointment in receiving it, quite the contrary. Thank you. My only remark is that it is not as comfortable as I would have liked. Maybe because I chose an adjustable model and it creates a relief that bothers me? I have difficulty identifying. The main consequence is that I do not wear it as much as I would like.
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Response from Itsara
Hello Florence,
Thank you very much for your order and your feedback. We are delighted that you like the ring.
Please know that you can always contact us for a return if you wish: this model also exists in a fixed version, often more comfortable to wear daily.
Tristan from Itsara
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Françoise G.
Rating: 4 out of 5
following a purchase from 13/09/2025
Nothing to report! Very beautiful jewelry
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Dominique A.
Rating: 4 out of 5
following a purchase from 02/09/2025
My daughter introduced me to your site and your jewelry is very very beautiful, so I placed my first order for my daughter's birthday and for myself and the 2 rings for my daughters one was too big, the other perfect and for my first ring I admit a little disappointed just the jewelry was a bit small and yet I had taken my size with a ring sizer surely due to its atypical cut and I found it too dull compared to what my daughter had already received before and the one I ordered for her. Hence one star less otherwise wonderful jewelry and I hope to continue to receive discounts. To place a new order. Thank you
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Response from Itsara
Hello Dominique,
Thank you very much for your order. Ring size is always delicate, as 1 mm corresponds to a whole size. That’s why we offer the first return free in case of measurement error. We remain at your disposal to help you find the perfect size.
Thank you again.
The Itsara team
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Veronique B.
Rating: 4 out of 5
following a purchase from 01/09/2025
In accordance with the presentation of the site, very correct delivery, advice available if needed, not disappointed.
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Chantal G.
Rating: 4 out of 5
following a purchase from 31/08/2025
Fast delivery, a very pretty and original ring ordered
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Marie P.
Rating: 4 out of 5
following a purchase from 17/08/2025
Perfect.
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Laurence D.
Rating: 4 out of 5
following a purchase from 13/08/2025
Perfect. Simple order, fast shipping and quality product
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Philippe Q.
Rating: 4 out of 5
following a purchase from 11/08/2025
Very good relations with the person who answered me on the phone. Pleasant and competent person. The product itself is a bit light (silver bracelet)
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Response from Itsara
Hello Philipe,
Thank you very much for your message and for your order. We are delighted that you appreciated our telephone reception. Regarding the bracelet, its weight is clearly indicated in the description of each product to help you make the best choice.
See you soon,
Tristan from Itsara
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Boulfroy F.
Rating: 4 out of 5
following a purchase from 01/08/2025
Hello, very nice bracelet but the clasp doesn't hold very well. I hesitate to wear it unlike the others already purchased. Too bad.
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jacques R.
Rating: 4 out of 5
following a purchase from 28/07/2025
very good
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Florence M.
Rating: 4 out of 5
following a purchase from 26/07/2025
Beautiful earrings (smaller than I thought) Very nice quality it was a gift that pleased. I will definitely recommend
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Response from Itsara
Hello Florence,
Thank you for your feedback.
We are delighted to hear that the earrings pleased the person they were intended for.
Looking forward to seeing you again soon on our site!
Dolma, Itsara
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Rene P.
Rating: 4 out of 5
following a purchase from 20/07/2025
I received my order as agreed and in good condition. Product matches the description. I am therefore very satisfied with my order and
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Response from Itsara
Hello Rene,
Thank you very much for your positive review! We are delighted to hear that your order arrived in good condition and met your expectations.
Feel free to reach out to us for any other orders!
Have a nice day,
Dolma, Itsara
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Catherine B.
Rating: 4 out of 5
following a purchase from 17/07/2025
Beautiful quality of the bracelet. I hope the clasp will be strong in the long term
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Response from Itsara
Hello Catherine,
Thank you for your feedback.
We are delighted that you like the bracelet. The clasp is designed to be strong and durable, but if you notice any issues over time, please do not hesitate to contact us: we will be here to assist you.
See you very soon,
Dolma, Itsara
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Nathalie D.
Rating: 4 out of 5
following a purchase from 14/07/2025
I love the style and quality of Itsara products. I have been ordering for a few years and have never been disappointed; however, a small downside for the last bracelet, which I adore and is beautiful, but the clasp is really not practical.
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Response from Itsara
Hello Nathalie,
Thank you for your feedback and your loyalty to our brand. We are delighted to learn that you appreciate the style and quality of our products. We take your comment regarding the clasp of the bracelet into account. Please contact us so that we can find a solution.
We look forward to seeing you on Itsara,
Dolma, Itsara
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NATHALIE J.
Rating: 4 out of 5
following a purchase from 12/07/2025
Very good customer relationship, fast delivery, top packaging thank you
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Response from Itsara
Hello Nathalie,
Thank you for your message.
We are happy that you appreciated the customer relationship, the speed of delivery, and the care taken with the packaging.
Looking forward to seeing you again on Itsara,
Dolma, Itsara
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Muriel P.
Rating: 1 out of 5
following a purchase from 05/07/2025
I am still waiting for my ring exchange, and I see that the package only left yesterday, July 21, while I sent the first ring on July 16, and supposedly the new one left on the 19th.
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Response from Itsara
Hello Muriel,
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
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Sylvie P.
Rating: 4 out of 5
following a purchase from 01/07/2025
Almost perfect because there is a minimum order for free delivery otherwise top notch
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Laurence L.
Rating: 4 out of 5
following a purchase from 24/06/2025
Everything was perfect except for the delivery of the package. Extremely unpleasant parcel relay.
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Response from Itsara
Hello Laurence,
Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.
Looking forward to seeing you again on Itsara
Dolma, Itsara
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Sandrine P.
Rating: 4 out of 5
following a purchase from 11/06/2025
Pretty ring, fast delivery. I recommend
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Dominique H.
Rating: 4 out of 5
following a purchase from 07/06/2025
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chantal B.
Rating: 4 out of 5
following a purchase from 01/06/2025
Beautiful jewelry models that gently highlight femininity and a fine grain of skin. Unfortunately, I did not receive the ordered model. However, I kept the one that was sent to me.
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Response from Itsara
Hello Chantal,
Thank you for your feedback and your compliments on our jewelry. We are sorry to hear that you did not receive the ordered model. Please feel free to contact us directly if you would like us to find a solution for your initial order by proceeding with an exchange.
Have a nice day,
Dolma, Itsara
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Viviane R.
Rating: 4 out of 5
following a purchase from 24/05/2025
Best regards
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isabelle B.
Rating: 4 out of 5
following a purchase from 15/05/2025
Very pretty jewelry and remains the same after several years. I love it
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Bruno D.
Rating: 4 out of 5
following a purchase from 14/05/2025
Jewelry that matched well with the photo and the expected quality. One suggestion: if the ring size did not fit the recipient, could it be returned to get another size? I didn't see anything about this on the site where I ordered, which will limit me for future purchases.
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Response from Itsara
Hello Bruno,
Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.
Have a nice day,
Itsara Dolma
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Frederic R.
Rating: 1 out of 5
following a purchase from 06/05/2025
A star for the fast expedition... The ring that is indicated as 4.7mm wide is only 2mm... the soldering is visible and the ring arrived with a lack of material in one spot. But unfortunately, I gifted it and the person wore the ring, and as stated in the terms and conditions, returns are only allowed if the jewelry has not been worn... anyway, not a great experience.
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Response from Itsara
Hello Frederic,
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
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Valerie T.
Rating: 4 out of 5
following a purchase from 05/05/2025
Very good quality and especially a very good customer service with responsive and competent people
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Vincent T.
Rating: 1 out of 5
following a purchase from 21/04/2025
Lost order, arrived at another customer's place, you have to cry to get a small 15% discount, sincerely very disappointed with the after-sales service.
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Response from Itsara
Hello,
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
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Valerie P.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very beautiful jewelry!
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Jordan M.
Rating: 1 out of 5
following a purchase from 06/04/2025
I have not received my order to date.
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Response from Itsara
Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara
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Amandine B.
Rating: 4 out of 5
following a purchase from 03/04/2025
Fast shipping, top-notch advice
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Franck M.
Rating: 4 out of 5
following a purchase from 04/04/2025
Very professional
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krystell B.
Rating: 4 out of 5
following a purchase from 01/04/2025
Magnificent silver jewelry. Just a shame about the delivery elements not being simple for a gift. Message not taken into account and delivery information is not given to the recipient but to the sender. But given the responsiveness and attention of customer service, I forgive 😉
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Response from Itsara
Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara
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