Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Magnificent Jewelry! Well-secured shipping and packaging that matches the quality. I recommend Itsara🌈
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Response from Itsara
Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA
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Karim D.
Rating: 4 out of 5
following a purchase from 21/03/2025
Fast delivery, decent products and not too expensive
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Edith D.
Rating: 4 out of 5
following a purchase from 20/03/2025
Very good and beautiful ethics
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Sylviane C.
Rating: 4 out of 5
following a purchase from 16/03/2025
Item meets my expectations and is very well packaged
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Virginie F.
Rating: 4 out of 5
following a purchase from 05/03/2025
Very good
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Lucas M.
Rating: 4 out of 5
following a purchase from 09/03/2025
2 : Hello, I placed an order on this site unfortunately it did not meet my expectations, excellent customer service I recommend. I do not give 5 stars because I find that in the photos, the color of the jewelry seems to be more shiny silver than pure for some pieces. A point to improve. Thank you
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Response from Itsara
3 : Hello Lucas,
Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.
We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.
Best regards,
Itsara Dolma
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Rene P.
Rating: 4 out of 5
following a purchase from 25/02/2025
Unfortunately I wasn't able to order one or two pieces as they were out of stock, so I'm a bit disappointed. Nevertheless, this site seems to me to be very serious.
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/02/2025
The service is quick and reliable. The earrings are beautiful and of good quality. Unfortunately, there's only one small drawback: the hooks are relatively soft and deform.
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Helene D.
Rating: 4 out of 5
following a purchase from 13/02/2025
The items are always up to my expectations. They are of good quality and look great
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Celine O.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very satisfied and fast delivery
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huguette M.
Rating: 4 out of 5
following a purchase from 04/02/2025
Perfect
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Christophe G.
Rating: 4 out of 5
following a purchase from 03/02/2025
Beautiful, high-quality ethnic and ethical products, at reasonable prices and delivered quickly. What more could you ask for?
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Etiennise A.
Rating: 4 out of 5
following a purchase from 29/01/2025
Itsara is a boutique that I recommend because I've never been disappointed by their jewelry, the sales service is respected, and they listen to the customer. Quick to respond to the slightest question. Thank you
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Response from Itsara
Hello Etiennise,
We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊
Best regards,
Itsara Dolma
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Doryan N.
Rating: 4 out of 5
following a purchase from 26/01/2025
Your jewels are very beautiful at affordable prices Thank you.
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Huguette C.
Rating: 4 out of 5
following a purchase from 23/01/2025
Conscientious,,the ring is beautiful fast delivery
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NOELLE O.
Rating: 4 out of 5
following a purchase from 24/01/2025
Very nice bracelet ... as on the picture Thank you
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WANDA L.
Rating: 4 out of 5
following a purchase from 21/01/2025
Very well done site, easy to read with beautiful photos. Very good communication but the quality of the ring ordered was very poor, hence the return.
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Audrey L.
Rating: 4 out of 5
following a purchase from 17/01/2025
Received promptly 👍
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Nadege R.
Rating: 4 out of 5
following a purchase from 17/01/2025
Perfect...I'll add the 5th star in a few months, if the quality of the jewel remains intact...
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Julie L.
Rating: 1 out of 5
following a purchase from 09/01/2025
I still haven't received the order
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Response from Itsara
Hello Julie,
We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?
Yours faithfully
Itsara Dolma
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Cecile B.
Rating: 4 out of 5
following a purchase from 05/01/2025
Beautiful bracelet and ring, sent in recyclable packaging, I recommend.
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mylene L.
Rating: 4 out of 5
following a purchase from 30/12/2024
Very nice jewels and above all fast delivery, it's great.
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Said A.
Rating: 4 out of 5
following a purchase from 26/12/2024
Hello, thank you for the product that unfortunately I had to make a return the following reason I gave the right measures, the concern the bracelet was too large hence the reason for the return to facilitate I had to the way give the right measure with a string for The right measure, otherwise for the sualti service and speed and Politeness I would like to thank one of the person who and Vanessa very professional thank you very much well to you bleed Said
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Response from Itsara
Hello Said,
Thank you for your comment, we have indeed proceeded to a return for exchange.
When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉
Thank you for your compliments.
Au plaisir
Sincerely
Itsara Vanessa
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Philippe P.
Rating: 4 out of 5
following a purchase from 24/12/2024
Beautiful jewels
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Wilfried B.
Rating: 4 out of 5
following a purchase from 24/12/2024
Good quality,
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Sebastien T.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very nice product, original to wear
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Nicolas C.
Rating: 4 out of 5
following a purchase from 20/12/2024
Nice ring overall. Just a little wide at the assembly, but for the price it's decent.
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Yveline D.
Rating: 4 out of 5
following a purchase from 11/12/2024
SATISFIED
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MAS C.
Rating: 4 out of 5
following a purchase from 03/12/2024
I am very satisfied with the jewelry I ordered from Itsara.
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Gloria D.
Rating: 4 out of 5
following a purchase from 12/12/2024
I'm sensitive to silver metal, ethnic theme .....you sell a good product and a well-presented plus.
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hajar M.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good and original product
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Murielle A.
Rating: 4 out of 5
following a purchase from 09/12/2024
Jewelry of the highest quality, both in terms of the silver used and the design. Very good value for money. A very serious company.
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Armelle L.
Rating: 4 out of 5
following a purchase from 08/12/2024
I would have liked a box for the second pair of buckles.
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Response from Itsara
Hello Armelle,
Thank you for your comment.
We gladly offer gift bags, but on request.
When you place an order, please feel free to enter comments and we will contact you before shipping the order 😉
Have a nice day!
Sincerely
ITSARA Vanessa
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Christelle B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very pleased with the responsiveness and service.
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Marjorie L.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very pretty earrings for a Christmas gift that is sure to be appreciated 👍🏻
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karine G.
Rating: 4 out of 5
following a purchase from 04/12/2024
I am very satisfied with my order and the service.
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CORINNE L.
Rating: 4 out of 5
following a purchase from 01/12/2024
I was unable to enter the place of delivery when ordering but the response by Mel was quick.
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Response from Itsara
Hello Corinne
Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle
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Hedwige W.
Rating: 4 out of 5
following a purchase from 02/12/2024
They probably didn't have the size of bracelets I wanted, and instead of telling me, they sent me some that were too big...what a shame!
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Response from Itsara
Hello Hedwige,
If we are out of stock in the size you ordered, we will contact our customers to work out an arrangement (choice of another piece of jewelry or refund). If you did not receive the correct size, it is probably an error that was made during the preparation of your order, and we are sincerely sorry.
The return period (1 month) has passed, but you can contact us by e-mail: [email protected], and we will do it manually for you if necessary.
We look forward to hearing from you.
Have a nice day.
Sincerely
ITSARA Vanessa
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Yolene P.
Rating: 4 out of 5
following a purchase from 02/12/2024
The order was well received and the item was in good condition.
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Danielle H.
Rating: 4 out of 5
following a purchase from 02/12/2024
the earrings ordered are very pretty, but very very fragile...! Silver too soft...
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Response from Itsara
Hello Danielle
Thank you for your order and your comment 🙂 The silver used in our jewelry is 99.9% pure and 97% minimum when there is soldering (much higher than 92.5%). The purity of this silver gives the material greater malleability, which facilitates totally handcrafted production, zero risk of allergy and great durability.
On the other hand, for small, delicate pieces such as earring stems, they need to be handled delicately to avoid excessive deformation. To this end, we include a note on paper with the earrings, advising you on how to handle them, due to the purity and malleability of silver.
On the other hand, don't hesitate to contact us if you need your earrings reshaped, we'll be delighted to help 🙂
I remain at your disposal
Sincerely
Isabelle
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