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V
Rating: 4 out of 5
Best regards
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
Summary of reviews
Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.
Reviews 1 and 4 stars
Reset filtersI
Rating: 4 out of 5
Very pretty jewelry and remains the same after several years. I love it
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B
Rating: 4 out of 5
Jewelry that matched well with the photo and the expected quality. One suggestion: if the ring size did not fit the recipient, could it be returned to get another size? I didn't see anything about this on the site where I ordered, which will limit me for future purchases.
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Response from Itsara
Hello Bruno,
Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.
Have a nice day,
Itsara Dolma
Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.
Have a nice day,
Itsara Dolma
F
Rating: 1 out of 5
A star for the fast expedition... The ring that is indicated as 4.7mm wide is only 2mm... the soldering is visible and the ring arrived with a lack of material in one spot. But unfortunately, I gifted it and the person wore the ring, and as stated in the terms and conditions, returns are only allowed if the jewelry has not been worn... anyway, not a great experience.
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Response from Itsara
Hello Frederic,
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
V
Rating: 4 out of 5
Very good quality and especially a very good customer service with responsive and competent people
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V
Rating: 1 out of 5
Lost order, arrived at another customer's place, you have to cry to get a small 15% discount, sincerely very disappointed with the after-sales service.
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Response from Itsara
Hello,
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
V
Rating: 4 out of 5
Very beautiful jewelry!
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J
Rating: 1 out of 5
I have not received my order to date.
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Response from Itsara
Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara
A
Rating: 4 out of 5
Fast shipping, top-notch advice
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F
Rating: 4 out of 5
Very professional
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K
Rating: 4 out of 5
Magnificent silver jewelry. Just a shame about the delivery elements not being simple for a gift. Message not taken into account and delivery information is not given to the recipient but to the sender. But given the responsiveness and attention of customer service, I forgive 😉
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Response from Itsara
Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara
V
Rating: 4 out of 5
Magnificent Jewelry! Well-secured shipping and packaging that matches the quality. I recommend Itsara🌈
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Response from Itsara
Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA
K
Rating: 4 out of 5
Fast delivery, decent products and not too expensive
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E
Rating: 4 out of 5
Very good and beautiful ethics
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S
Rating: 4 out of 5
Item meets my expectations and is very well packaged
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V
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
2 : Hello, I placed an order on this site unfortunately it did not meet my expectations, excellent customer service I recommend. I do not give 5 stars because I find that in the photos, the color of the jewelry seems to be more shiny silver than pure for some pieces. A point to improve. Thank you
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Response from Itsara
3 : Hello Lucas,
Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.
We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.
Best regards,
Itsara Dolma
Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.
We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.
Best regards,
Itsara Dolma
R
Rating: 4 out of 5
Unfortunately I wasn't able to order one or two pieces as they were out of stock, so I'm a bit disappointed. Nevertheless, this site seems to me to be very serious.
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N
Rating: 4 out of 5
The service is quick and reliable. The earrings are beautiful and of good quality. Unfortunately, there's only one small drawback: the hooks are relatively soft and deform.
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H
Rating: 4 out of 5
The items are always up to my expectations. They are of good quality and look great
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C
Rating: 4 out of 5
Very satisfied and fast delivery
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H
Rating: 4 out of 5
Perfect
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C
Rating: 4 out of 5
Beautiful, high-quality ethnic and ethical products, at reasonable prices and delivered quickly. What more could you ask for?
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E
Rating: 4 out of 5
Itsara is a boutique that I recommend because I've never been disappointed by their jewelry, the sales service is respected, and they listen to the customer. Quick to respond to the slightest question. Thank you
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Response from Itsara
Hello Etiennise,
We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊
Best regards,
Itsara Dolma
We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊
Best regards,
Itsara Dolma
D
Rating: 4 out of 5
Your jewels are very beautiful at affordable prices Thank you.
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H
Rating: 4 out of 5
Conscientious,,the ring is beautiful fast delivery
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N
Rating: 4 out of 5
Very nice bracelet ... as on the picture Thank you
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W
Rating: 4 out of 5
Very well done site, easy to read with beautiful photos. Very good communication but the quality of the ring ordered was very poor, hence the return.
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A
Rating: 4 out of 5
Received promptly 👍
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N
Rating: 4 out of 5
Perfect...I'll add the 5th star in a few months, if the quality of the jewel remains intact...
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J
Rating: 1 out of 5
I still haven't received the order
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Response from Itsara
Hello Julie,
We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?
Yours faithfully
Itsara Dolma
We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?
Yours faithfully
Itsara Dolma
C
Rating: 4 out of 5
Beautiful bracelet and ring, sent in recyclable packaging, I recommend.
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M
Rating: 4 out of 5
Very nice jewels and above all fast delivery, it's great.
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S
Rating: 4 out of 5
Hello, thank you for the product that unfortunately I had to make a return the following reason I gave the right measures, the concern the bracelet was too large hence the reason for the return to facilitate I had to the way give the right measure with a string for The right measure, otherwise for the sualti service and speed and Politeness I would like to thank one of the person who and Vanessa very professional thank you very much well to you bleed Said
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Response from Itsara
Hello Said,
Thank you for your comment, we have indeed proceeded to a return for exchange.
When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉
Thank you for your compliments.
Au plaisir
Sincerely
Itsara Vanessa
Thank you for your comment, we have indeed proceeded to a return for exchange.
When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉
Thank you for your compliments.
Au plaisir
Sincerely
Itsara Vanessa
P
Rating: 4 out of 5
Beautiful jewels
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W
Rating: 4 out of 5
Good quality,
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S
Rating: 4 out of 5
Very nice product, original to wear
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N
Rating: 4 out of 5
Nice ring overall. Just a little wide at the assembly, but for the price it's decent.
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Y
Rating: 4 out of 5
SATISFIED
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M
Rating: 4 out of 5
I am very satisfied with the jewelry I ordered from Itsara.
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