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S
Rating: 4 out of 5
Very pretty jewels.
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
a consultant
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B
Rating: 4 out of 5
Very happy with my 2 orders, responsive customer service Perfect
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S
Rating: 4 out of 5
The jewelry is very nice. However, it takes a long time to receive orders with tracked mail: order placed on Dec 5 and mail still in transit.
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Response from Itsara
Hello Sandra
Thank you for taking the time to leave your opinion 🙏🏼
I'm sorry that delivery took longer than expected. Normally it takes 3 working days, and yours took 5 working days (Thursday December 5 to Thursday December 12). The festive period at the beginning of December overloads the post office, and it's true that delivery times are slightly longer. Outside the holiday season, delivery times are faster, although still longer than colissimo 😉.
I hope you have a wonderful holiday season!
Looking forward to seeing you
Isabelle
Thank you for taking the time to leave your opinion 🙏🏼
I'm sorry that delivery took longer than expected. Normally it takes 3 working days, and yours took 5 working days (Thursday December 5 to Thursday December 12). The festive period at the beginning of December overloads the post office, and it's true that delivery times are slightly longer. Outside the holiday season, delivery times are faster, although still longer than colissimo 😉.
I hope you have a wonderful holiday season!
Looking forward to seeing you
Isabelle
N
Rating: 4 out of 5
Fast delivery and good quality ring
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C
Rating: 4 out of 5
Committed to customer satisfaction
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C
Rating: 4 out of 5
Good product
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V
Rating: 4 out of 5
Very nice and good quality
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F
Rating: 4 out of 5
Happy with my purchase
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N
Rating: 4 out of 5
Super! Faithful to the order, very beautiful jewels
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A
Rating: 4 out of 5
The jewelry is beautiful. I ordered a ring and earrings. But if you don't mind me saying so, it's a shame that the 2 pieces of jewelry were put together in a single box. They were gifts, and I didn't have any gift-wrapping; the paper bag is certainly eco-friendly, but for a gift, a paper box would have been better... even if it meant paying extra...
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Response from Itsara
Hello Anita 🙂
Thank you for taking the time to write your review 🙏🏼.
In the future, I invite you to let us know if you would like gift wrapping, we can then offer you several types of wrapping depending on the items ordered ☺️.
In certain situations, we can also send them express 😉.
But it's true that if we don't have any details, we send all the jewelry in a single box.
I'll be in touch if you need me
I hope you have a wonderful holiday season
Isabelle
Thank you for taking the time to write your review 🙏🏼.
In the future, I invite you to let us know if you would like gift wrapping, we can then offer you several types of wrapping depending on the items ordered ☺️.
In certain situations, we can also send them express 😉.
But it's true that if we don't have any details, we send all the jewelry in a single box.
I'll be in touch if you need me
I hope you have a wonderful holiday season
Isabelle
A
Rating: 4 out of 5
Very pretty jewels The only drawback is the clasp on the bracelet. I would have preferred the classic spring clasp.
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E
Rating: 4 out of 5
well
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P
Rating: 4 out of 5
Very competent, fast delivery
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I
Rating: 4 out of 5
As requested. Delivery on time
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M
Rating: 4 out of 5
Very pretty jewels and a contact with very nice and professional people Good continuation
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V
Rating: 1 out of 5
I have not received my order
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Response from Itsara
Hello Valérie,
The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.
We look forward to hearing from you.
Joanna
The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.
We look forward to hearing from you.
Joanna
N
Rating: 4 out of 5
Very good
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E
Rating: 4 out of 5
Very good except for the fact that delivery took place 3 days after the planned date.
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Response from Itsara
Hello Evelyne,
We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day
Joanna
We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day
Joanna
C
Rating: 4 out of 5
Beautiful jewelry and fast delivery Very satisfied
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C
Rating: 4 out of 5
One ring out of 3 looked just like the photos. The others looked much better in the photos.
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M
Rating: 4 out of 5
The jewel is very pretty but I am a little disappointed by the size of the cat's paws which I find small.
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Response from Itsara
Hello Mathilde,
I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna
I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna
A
Rating: 4 out of 5
Original, high-quality jewelry. I recommend
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M
Rating: 4 out of 5
As expected.
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F
Rating: 4 out of 5
Same as picture... very pretty
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J
Rating: 4 out of 5
Beautiful jewel
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N
Rating: 4 out of 5
Beautiful jewelry, fast shipping
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C
Rating: 4 out of 5
Everything conforms to the site
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C
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
Very good
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I
Rating: 1 out of 5
I am very disappointed with my last order, a bracelet that turned black after 3 days.
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Response from Itsara
Hello Isabelle,
Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.
Don't hesitate to come back to us if necessary.
Have a nice day ☀️
Joanna
Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.
Don't hesitate to come back to us if necessary.
Have a nice day ☀️
Joanna
S
Rating: 4 out of 5
Very serious I am delighted with my order, delivery and customer service for ring sizes.
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M
Rating: 4 out of 5
Original and trendy
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P
Rating: 4 out of 5
Very pretty ring
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E
Rating: 4 out of 5
Ring very good, fine band very good but wide band scratches too fast I put it 3/4 times and it's already full of little scratches :( for the price I'm disappointed because I really like the fact that it's wide.
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Response from Itsara
Hello Elisabeth,
We're sorry to hear about your disappointment with the 26 bracelet.
Our jewelry is pure silver and there is no protection against scratches. These will live with it as we do, and in time it will have other micro-scratches that will harmonize the bracelet as a whole.
We remain at your disposal.
Sincerely
ITSARA Vanessa
We're sorry to hear about your disappointment with the 26 bracelet.
Our jewelry is pure silver and there is no protection against scratches. These will live with it as we do, and in time it will have other micro-scratches that will harmonize the bracelet as a whole.
We remain at your disposal.
Sincerely
ITSARA Vanessa
B
Rating: 4 out of 5
It's a shame that home delivery isn't free!
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Response from Itsara
Hello Brigitte,
Unfortunately, we can't offer Colissimo home delivery because we're a very small company. We hope that one day we'll be big enough and strong enough to be able to offer this service to our customers.
Have a nice day!
Sincerely
ITSARA Vanessa
Unfortunately, we can't offer Colissimo home delivery because we're a very small company. We hope that one day we'll be big enough and strong enough to be able to offer this service to our customers.
Have a nice day!
Sincerely
ITSARA Vanessa
I
Rating: 4 out of 5
Very good site. The jewelry is superb and of high quality.
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C
Rating: 4 out of 5
I think it's really beautiful jewelry, original packaging, and the fact that I can contact them by phone I think it's very good. I'd definitely recommend it. Maybe I could see about getting some little discount vouchers from time to time.
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Response from Itsara
Hello Cristelle,
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
C
Rating: 4 out of 5
Super! What beautiful rings! Nevertheless, an advertisement about receiving the parcel in 48 hours... except that I received everything a week later.
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Response from Itsara
Hello Caroline,
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
F
Rating: 4 out of 5
Clear and precise website Polite, friendly, smiling and efficient sms and phone contact Beautiful jewelry
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