Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 1 and 4 stars

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Christianne S.

Published on 30/12/2023 à 12h57 following a purchase from 15/12/2023

Fine

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Catherine R.

Published on 30/12/2023 à 12h49 following a purchase from 15/12/2023

To this day I still haven't received the item I ordered and paid for! Please reimburse me

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Response from Itsara Published on 17/01/2024

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Ghislaine D.

Published on 29/12/2023 à 12h10 following a purchase from 12/12/2023

Beautiful jewelry and super-responsive sales. Go with your eyes closed

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Anthony G.

Published on 29/12/2023 à 11h18 following a purchase from 06/12/2023

Product meets my expectations

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sandrine P.

Published on 29/12/2023 à 08h52 following a purchase from 13/12/2023

Quality ring as described.

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Angélique B.

Published on 28/12/2023 à 10h11 following a purchase from 08/12/2023

Very serious .

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Catherine P.

Published on 26/12/2023 à 18h01 following a purchase from 10/12/2023

Original ring but the ring ordered size very small ordered 54 mm only one finger can take it and still it serves me provided that the finger does not swell.

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Response from Itsara Published on 17/01/2024

Hello Catherine, you can request a return on our website if the ring size is not right.

Hélène C.

Published on 25/12/2023 à 18h52 following a purchase from 10/12/2023

Very pretty jewelry, books quickly.

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Sarah S.

Published on 25/12/2023 à 02h25 following a purchase from 26/11/2023

Beautiful, high-quality jewelry. Careful, delicate packaging in the image of Itsara.

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NATHALIE B.

Published on 24/12/2023 à 16h13 following a purchase from 09/12/2023

Good quality jewelry, several orders on this site and never disappointed.

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Delphine B.

Published on 23/12/2023 à 17h34 following a purchase from 06/12/2023

Ring as described Nice packaging and the ring seal is top notch.

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Karine P.

Published on 23/12/2023 à 14h13 following a purchase from 08/12/2023

Hello I have not received

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Response from Itsara Published on 17/01/2024

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Brigitte B.

Published on 23/12/2023 à 12h55 following a purchase from 08/12/2023

Not disappointed, the product corresponds to what is proposed. Nothing to say about the delivery. Super

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Mariechristine S.

Published on 20/12/2023 à 07h59 following a purchase from 01/12/2023

Consistently perfect service and quality, resulting in customer loyalty.

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Jacqueline B.

Published on 16/12/2023 à 17h50 following a purchase from 01/12/2023

Satisfied with the jewelry, the speed of delivery and the follow-up by the staff.

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Valrie T.

Published on 11/12/2023 à 15h42 following a purchase from 26/11/2023

Very beautiful jewelry with quality after-sales service with very friendly and competent people

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DOMINIQUE N.

Published on 10/12/2023 à 16h04 following a purchase from 25/11/2023

product conforms to the description and presentation photos.

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MARIEFRANCE L.

Published on 10/12/2023 à 11h47 following a purchase from 23/11/2023

Good quality site

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Nanou R.

Published on 09/12/2023 à 19h58 following a purchase from 24/11/2023

Earrings conform to the photo and very pretty Correct price Fast delivery I advise

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Eric B.

Published on 08/12/2023 à 16h47 following a purchase from 22/11/2023

Fast delivery very well packaged I recommend your site thank you

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laetitia B.

Published on 08/12/2023 à 15h25 following a purchase from 23/11/2023

Package not received😳😳😳😳

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Response from Itsara Published on 20/12/2023

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.

Myriam M.

Published on 06/12/2023 à 11h14 following a purchase from 20/11/2023

The jewels are beautiful and of good quality. Too bad the price is too high to treat yourself more often.

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Claire J.

Published on 05/12/2023 à 16h14 following a purchase from 20/11/2023

Original ring. For me, however, it's a little too wide on the phalanx. Always happy and interested in the beautiful jewelry offered by ITSARA.

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Brigitte P.

Published on 04/12/2023 à 14h12 following a purchase from 19/11/2023

When a customer asks you to deliver to a parcel post, there's a reason. My hours don't allow me to go to the post office.

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Response from Itsara Published on 20/12/2023

Hello Brigitte,
Shipping labels are generated according to the customer's choice, which is made after payment. It's not our choice.
So we had no way of knowing that you didn't want to be delivered to a post office, we're sorry.

Therese D.

Published on 29/11/2023 à 10h29 following a purchase from 14/11/2023

I'm satisfied with my bracelet, now I just have to make sure my daughter-in-law likes it, as it's intended for her. After contacting you by phone for a possible return after 01/12, I've noticed that you're very attentive and understanding. Thank you

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Response from Itsara Published on 20/12/2023

Hello Therese,
We hope she likes it and that it fits 🥰

Valerie D.

Published on 26/11/2023 à 17h05 following a purchase from 11/11/2023

Very satisfied

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Marie M.

Published on 25/11/2023 à 18h14 following a purchase from 10/11/2023

I'm still waiting for the item I ordered, it's been 15 days. Best regards Marie Montélimard

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Response from Itsara Published on 20/12/2023

Hello Marie,
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?

Anne C.

Published on 24/11/2023 à 13h46 following a purchase from 09/11/2023

Bracelet meets my expectations

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MarieHlne F.

Published on 23/11/2023 à 10h47 following a purchase from 08/11/2023

What interests me about you is that you make large sizes for rings.

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Response from Itsara Published on 24/11/2023

And we're not stopping just yet :)

See you soon,
Anaïs

Catherine H.

Published on 19/11/2023 à 20h33 following a purchase from 04/11/2023

Very satisfied with my latest purchase!

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Laurence D.

Published on 19/11/2023 à 15h54 following a purchase from 04/11/2023

Ring arrived badly set Very disappointed

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Response from Itsara Published on 24/11/2023

Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.

Have a nice day,
Anaïs

Jol L.

Published on 16/11/2023 à 09h19 following a purchase from 31/10/2023

Satisfied by my purchase which is a quality jewel

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Evelyne B.

Published on 15/11/2023 à 11h03 following a purchase from 28/10/2023

Beautiful jewelry!!!

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Julien R.

Published on 14/11/2023 à 16h18 following a purchase from 30/10/2023

The jewel arrived on schedule. The bracelet is very beautiful and exactly what I wanted. However, I don't like your boxes.

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Response from Itsara Published on 24/11/2023

Hello Julien,

Thank you very much for your compliments :)
As for our boxes, we're sorry you didn't like them :(
We're very proud of them, though, as they're made from mulberry bark, which is shed and reformed naturally.
Well, we can't please in every respect, but the main thing is that you liked the bracelet :)

We look forward to seeing you on Itsara,

Anaïs

Rachid D.

Published on 12/11/2023 à 01h04 following a purchase from 27/10/2023

I still haven't received my order

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Response from Itsara Published on 24/11/2023

Hello Rachid,
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?

Très belle journée,
Anaïs.

christelle L.

Published on 02/11/2023 à 07h44 following a purchase from 17/10/2023

perfect!

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Rebecca C.

Published on 28/10/2023 à 14h41 following a purchase from 13/10/2023

Very nice products, good quality and great packaging with lots of care!

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Rachelle C.

Published on 17/10/2023 à 15h33 following a purchase from 02/10/2023

Beautiful bracelet, as I expected. Fast delivery. The option of paying in 3 instalments free of charge is very nice. I recommend

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Marie Jose C.

Published on 15/10/2023 à 10h30 following a purchase from 19/09/2023

Beautiful, authentic jewelry Reliable after-sales service

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corinne L.

Published on 14/10/2023 à 12h13 following a purchase from 29/09/2023

Very good quality and original jewelry. Totally satisfied with my order

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