Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 1 and 4 stars

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Magali C.

Published on 27/05/2023 à 18h29 following a purchase from 12/05/2023

Quick Hard to measure your finger

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Muriel B.

Published on 27/05/2023 à 13h30 following a purchase from 12/05/2023

Nice products, although prices have gone up.

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Celine M.

Published on 27/05/2023 à 08h48 following a purchase from 12/05/2023

Fast delivery, good quality products3

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Coralie F.

Published on 26/05/2023 à 20h28 following a purchase from 10/05/2023

Very happy with these jewels.

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joelle U.

Published on 26/05/2023 à 18h31 following a purchase from 11/05/2023

Very pretty silver ring good return service, free.. no problem like on other sites..order with confidence.... quality matches price

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Patricia C.

Published on 19/05/2023 à 09h42 following a purchase from 04/05/2023

The earrings I ordered arrived on time and were of high quality, my daughter was very happy.

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Sylviane Y.

Published on 16/05/2023 à 10h31 following a purchase from 30/04/2023

To tell you the truth, the ring I've chosen looks sloppy on the joint, it looks like a handmade piece but not very well finished.

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Response from Itsara Published on 21/05/2023

Good evening Sylviane,
It's true that this is craftsmanship, which is why we always check that the welds are not too rough. Your ring must have escaped our attention, and we're very sorry about that.
Please email us at [email protected] and ask for a return slip.
Once again, we're very sorry.

Rgine G.

Published on 09/05/2023 à 19h51 following a purchase from 24/04/2023

Very nice jewelry (I bought earrings), fast delivery, I'm very happy!

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CECILIA A.

Published on 04/05/2023 à 06h44 following a purchase from 18/04/2023

Very good quality

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Nathalie B.

Published on 20/04/2023 à 12h18 following a purchase from 30/03/2023

Welcome back

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Mireille L.

Published on 20/04/2023 à 10h49 following a purchase from 04/04/2023

Satisfied with delivery time and products

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Carole B.

Published on 19/04/2023 à 17h54 following a purchase from 03/04/2023

Very satisfied from the moment I placed my order to the moment I received it.very nice and original gift box.see you soon.

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Martine L.

Published on 19/04/2023 à 03h39 following a purchase from 03/04/2023

Very satisfied, nice perfumed packaging, the jewels are too beautiful, I will do another order without hesitation. Thank you

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Carine A.

Published on 15/04/2023 à 00h39 following a purchase from 30/03/2023

Excellent service and beautiful jewelry! The only downside was that the ring I received was damaged, but as I was returning it, I decided to keep it.

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Response from Itsara Published on 24/04/2023

Good evening, please email us at [email protected] with a photo of your ring.

Michelle G.

Published on 14/04/2023 à 12h06 following a purchase from 30/03/2023

I am very happy with my order, for the bracelet, but my 2 rings were a little wide, so I changed the fingers on which they were to be worn. I will see later to buy 2 others ... otherwise they are very good ...

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roberte D.

Published on 14/04/2023 à 08h26 following a purchase from 26/03/2023

Very good products. However, the earrings are a little too heavy to wear, which is a pity, otherwise they are very beautiful.

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Brisset I.

Published on 06/04/2023 à 20h52 following a purchase from 22/03/2023

Very fast shipping, good product, will have in time if the quality is good. The ring is pretty, but I have one regret about the finish: you can see too much of the soldering on the rings. I really like the careful packaging and the little gift box.

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Response from Itsara Published on 14/04/2023

Hello Isabelle

Thank you for your comment, it's absolutely right. The finishes are sometimes visible on thin sections. You have to consider the technical means used in Kway Tom's village. Some craftsmen have more or less technology at their disposal. Polishing is often carried out in bundles of dry bergamot leaves on small pieces such as the ring you bought. This is still beautiful, so we'll leave out any models for which this is not the case.

With pleasure
leonel

Ps: I'll take the liberty of doubling the response to your two reviews.

Yolande H.

Published on 04/04/2023 à 08h08 following a purchase from 19/03/2023

Fast and as pictured A special wipe to keep the jewel so pretty

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Pascale M.

Published on 01/04/2023 à 11h36 following a purchase from 14/03/2023

Hello, The ring I bought was very nice, but when I wore it, the width was too big. It would be nice if you could specify all the dimensions in the description. Thank you

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Response from Itsara Published on 04/04/2023

Hello Pascale,
Thank you for your feedback :)
The width is specified in the "Details" tab on the product.
Looking forward to seeing you on Itsara :)

Pascale M.

Published on 01/04/2023 à 11h36 following a purchase from 14/03/2023

Hello, The ring I bought was very nice, but when I wore it, the width was too big. It would be nice if you could specify all the dimensions in the description. Thank you

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Annette J.

Published on 01/04/2023 à 06h41 following a purchase from 17/03/2023

I thought silver was a little brighter

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Response from Itsara Published on 24/04/2023

Good evening, when we prepare the orders, we don't know exactly how the customer prefers his jewelry... Some prefer white and shiny, others more matte and patinated. If you want it to shine a little more, you can clean it with a stainless steel ball and washing-up liquid :)

Magalie T.

Published on 28/03/2023 à 19h27 following a purchase from 12/03/2023

Very beautiful jewel, and very careful and fast shipping.

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Valrie T.

Published on 24/03/2023 à 18h49 following a purchase from 10/03/2023

Serious site. Quality jewelry. Good customer contact.

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Franoise S.

Published on 24/03/2023 à 17h34 following a purchase from 11/03/2023

I have not received my parcel. It has been lost.

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Response from Itsara Published on 04/04/2023

Françoise bonjour,
At this hour, you must be on vacation :)
As promised, your jewels have been put aside,
we are waiting for your call to send them to you :)
Once again, we're very sorry about this error on the part of Chronopost...

Enjoy your vacations,

Very nice day, Anaïs

Brigitte G.

Published on 01/03/2023 à 15h39 following a purchase from 14/02/2023

Fast delivery - Quality silver jewelry - I am satisfied with my purchase.

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Anne S.

Published on 01/03/2023 à 14h09 following a purchase from 11/02/2023

I am dissatisfied I did not receive my parcel which returned to the sender one asks me to pay again the carriage costs to obtain it whereas I had informed the address well. I ask to be refunded of my order and not of answer

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Response from Itsara Published on 09/03/2023

Hello Anne

I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.

I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,

Sincerely
Leonel

Nathalie D.

Published on 01/03/2023 à 14h07 following a purchase from 12/02/2023

Hello, Everything is almost perfect! The only small problem is the size of the rigid bracelets... We're asked for our wrist size. Except that if you put the exact size (in this case 17cm for me), the bracelet is very tight when it arrives. I'm sorry I wasn't invited to order with an extra 0.5 or even 1cm.

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Murielle A.

Published on 28/02/2023 à 15h45 following a purchase from 13/02/2023

Beautiful, hetnical jewel, pleasant to wear. Beautiful finish.

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Anne R.

Published on 27/02/2023 à 19h07 following a purchase from 09/02/2023

Beautiful products and presentation

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Isabelle D.

Published on 26/02/2023 à 12h47 following a purchase from 11/02/2023

Delighted but I wanted model number 62 in my size but it wasn't available.

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Lysiane A.

Published on 25/02/2023 à 07h27 following a purchase from 10/02/2023

Very good price

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Valerie B.

Published on 22/02/2023 à 18h47 following a purchase from 07/02/2023

Beautiful and affordable jewelry I love

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Catherine L.

Published on 17/02/2023 à 05h56 following a purchase from 01/02/2023

Beautiful earrings. I am delighted with my purchase

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claude R.

Published on 16/02/2023 à 22h06 following a purchase from 01/02/2023

Very beautiful jewels.fast reception .

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celine C.

Published on 15/02/2023 à 21h47 following a purchase from 31/01/2023

Original jewelry always happy with my purchases

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Magali C.

Published on 15/02/2023 à 05h02 following a purchase from 30/01/2023

Order shipped quickly. Jewelry matching the site

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adelia F.

Published on 14/02/2023 à 14h55 following a purchase from 29/01/2023

The product corresponds to the photos. The delivery, there is no specified delivery to be organized according. We cannot wait several days at the delivery address.

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Response from Itsara Published on 15/02/2023

Hello Adélia.
We're changing our shipping service provider. The follow-up will be more efficient, fluid and user-friendly.
Best regards
Leonel

Anglique G.

Published on 13/02/2023 à 15h22 following a purchase from 28/01/2023

I'm a fan of Isara rings! I already have a small collection that I'd like to expand. Big silver rings, original, solid and very pleasant to wear. Too bad the necklaces are a bit expensive for me...

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Nathalie S.

Published on 02/02/2023 à 13h43 following a purchase from 18/01/2023

Perfect delivery and jewelry

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HERVE R.

Published on 31/01/2023 à 13h40 following a purchase from 16/01/2023

Very helpful and efficient customer service Very good quality parts

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