Customer reviews of Itsara

Hello Carole,

Thank you for taking the time to share your feelings. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to understand more about what disappointed you in order to improve our services. Please feel free to contact us directly; we are here to help you.

Best regards,
The Itsara team

Hello,

We are sorry to hear that this piece of jewelry did not meet your expectations.
However, your comment surprises us, as this model has not received any negative feedback regarding its quality so far. It is a completely handmade piece of jewelry, which implies slight variations compared to the photos, as specified on our site.

Furthermore, we notice that a new order was placed a few days later. We simply want to ensure that there was no confusion with another site or another piece of jewelry.

Please do not hesitate to contact us directly if you wish to make a return or exchange regarding this matter.

The Itsara team

Hello Muriel,

As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team

Hello Frederic,

Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.

That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again

Best regards,
Tristan D'Itsara

Hello,

We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.

Best regards,
Itsara Dolma

Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara

Hello Julie,

We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?

Yours faithfully
Itsara Dolma

Hello Valérie,

The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.

We look forward to hearing from you.
Joanna

Hello Isabelle,

Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.

Don't hesitate to come back to us if necessary.

Have a nice day ☀️
Joanna

Hello Christèle,
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Carole,

The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna

Hello Ligia,

I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna

We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.

With pleasure

Hello Nathalie.

As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.

However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.

Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs

Hello Ana,
Your order has finally arrived, hasn't it?

Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?

Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.

Have a nice day, Anaïs

Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.

Hello Marie,
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?

Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.

Have a nice day,
Anaïs

Hello Rachid,
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?

Très belle journée,
Anaïs.

Emmanuelle, I've just seen your tracking number in our e-mail exchanges, which indicates that you received your parcel on October 12. After many ups and downs, it has finally arrived :)

Hello Yvette,
According to your tracking, I see that the parcel was picked up on August 23rd, isn't that the case?
Have a nice day.

Françoise bonjour,
At this hour, you must be on vacation :)
As promised, your jewels have been put aside,
we are waiting for your call to send them to you :)
Once again, we're very sorry about this error on the part of Chronopost...

Enjoy your vacations,

Very nice day, Anaïs

Hello Anne

I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.

I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,

Sincerely
Leonel

Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But in view of this information, you can't say that it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer.

Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But given this information, you can't say it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer. Have a nice day.

Hello Sarah, Are you sure this is itsara.net? I think you must be mistaken.
You bought two solid silver semainiers on February 28th and your order was dispatched on March 1st. On our side, there was no delivery problem, it was two months ago and you didn't contact us. That's why I think you must be confusing with another site. Looking forward to your reply, I wish you a nice day. Sincerely Isabelle

Hi Vanessa, I'm sorry you were disappointed with the delivery time. My partner and I do our utmost to deliver to our customers as quickly as possible. We are a very small company (two of us), and we took a few days off for Christmas from midday on the 24th to the morning of the 28th, which caused a delay in sending the tracking numbers.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.

In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.

Hi Myriam Your note is very nice, thank you.
But didn't you make a mistake with the stars?

If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.

Have a nice day.
Looking forward to hearing from you Léonel

Hello Virgine, After checking, we can't see anything that doesn't match the photo, but perhaps we don't have the benefit of hindsight. That's why we'd be grateful if you could share your point of view with us. In addition, you should know that it's always possible to come to an arrangement and that if the necklace doesn't suit you, it's not too late to exchange it or be reimbursed if you don't like this type of jewelry. Thank you for your reply, please don't hesitate to contact us. Sincerely Léonel and Isabelle Itsara

Hello Fabienne, we don't have an exchange for you. Just an order placed on the 22nd and sent on the 24th. Did you use another e-mail afterwards? Best regards Léonel