Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 2, 3, 4 and 5 stars

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Valerie V.
Rating: 5 out of 5
following a purchase from 07/12/2024
Great site!!! Beautiful jewelry that matches the photos. Craftsmen and partners very responsive and very professional. I recommend 200%.
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Christelle B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very pleased with the responsiveness and service.
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Sandrine V.
Rating: 5 out of 5
following a purchase from 07/12/2024
High-quality jewelry delivered in a pretty box. Secure ordering. Fast delivery and return policy. I ordered 2 rings and 2 bracelets.
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Corinne B.
Rating: 5 out of 5
following a purchase from 05/12/2024
Silver jewelry of excellent quality (both in terms of workmanship and originality, and PVP). The after-sales service is very reliable. I'll be recommending other jewelry very soon. Thanks again for your catalog.
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Response from Itsara
Hello Corinne,

Thank you for your kind compliments, which go straight to the Karen artisans.

Thank you for taking the time to write down your experience 😊

We look forward to hearing from you.

Sincerely
ITSARA Vanessa
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Pascal B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Top customer service. Fast shipping. Simply perfect.
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Anne C.
Rating: 5 out of 5
following a purchase from 07/12/2024
The jewels are incredible
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bechtet A.
Rating: 5 out of 5
following a purchase from 07/12/2024
Superb silver jewelry product
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CatheriCatherine C.
Rating: 3 out of 5
following a purchase from 07/12/2024
Jewel similar to description but packaging disappointed.
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Response from Itsara
Hello Catherine,

We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.

Please do not hesitate to contact us.

Have a nice day!
Sincerely
ITSARA Vanessa
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Marine I.
Rating: 5 out of 5
following a purchase from 30/11/2024
I love the jewels I received, as described for each product. Thank you so much :)
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Viviane M.
Rating: 5 out of 5
following a purchase from 06/12/2024
Everything is perfect
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david C.
Rating: 5 out of 5
following a purchase from 07/12/2024
Absolutely perfect. Delivery on time and the icing on the cake, a call from the after-sales service to readjust the size of the bracelet because I had ordered it too small. In short, very professional, I highly recommend!
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Response from Itsara
Hello David,

Thank you for your comment and also for taking the time to write down your experience.

Indeed, we make sure of the sizes ordered by calling our customers, because the little particularity at Itsara is to indicate the wrist measurement and we take care of sending the right size according to the transmitted measurement 😉

We are delighted to have satisfied you with this order.

We look forward to hearing from you.
ITSARA Vanessa
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Pascal F.
Rating: 5 out of 5
following a purchase from 06/12/2024
Just perfect! A very sympathetic and understanding person on the phone to correct a mistake on my part! High quality jewel. I will come back again.
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Jeanne-marie B.
Rating: 5 out of 5
following a purchase from 06/12/2024
I really like the jewels I bought
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Nathalie D.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very professional, very competent, fast delivery, attentive to customer needs.
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Simone B.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good site
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Pascal P.
Rating: 5 out of 5
following a purchase from 06/12/2024
Beautiful jewelry, great quality. Top customer service. Fast and careful shipping. Go for it with your eyes closed.
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Dgino B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Fast shipping and great order tracking. The jewels are of high quality.
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serge B.
Rating: 5 out of 5
following a purchase from 05/12/2024
Beautiful jewelry. Very competent. Thank you very much. I highly recommend
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Halima A.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very professional. The rings are so beautiful. Would recommend!
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SYLVIE J.
Rating: 5 out of 5
following a purchase from 05/12/2024
Always very satisfied
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Danielle C.
Rating: 5 out of 5
following a purchase from 05/12/2024
Perfect
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Marjorie L.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very pretty earrings for a Christmas gift that is sure to be appreciated 👍🏻
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Sylvie S.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very pleased
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Annette Z.
Rating: 5 out of 5
following a purchase from 04/12/2024
Hello, I've always been very satisfied with Itsara jewelry. Excellent quality and really exceptional delivery times. Thanks to the whole team.
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Maryline C.
Rating: 5 out of 5
following a purchase from 04/12/2024
Beautiful earrings!
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Johanna N.
Rating: 5 out of 5
following a purchase from 02/12/2024
Excellent boutique, attentive customer service. I recommend it!
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JEROME M.
Rating: 5 out of 5
following a purchase from 03/12/2024
I recommend this site without hesitation. The jewels are of great finesse and quality. Fast and careful delivery, right down to the jewel case. I'm going to place new orders.
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Response from Itsara
Hello Jérôme,

Thank you for your lovely comment 😊
Compliments go directly to the Karen who make us beautiful jewelry.
The little box is also made in Thailand, with natural paper.
We're delighted you like our jewelry and packaging.

We look forward to hearing from you.
ITSARA Vanessa
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Celine L.
Rating: 5 out of 5
following a purchase from 04/12/2024
Beautiful ring! Impeccable and very pleasant customer service. Fast delivery. Would recommend. Thank you Itsara!
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karine G.
Rating: 4 out of 5
following a purchase from 04/12/2024
I am very satisfied with my order and the service.
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roselyne T.
Rating: 5 out of 5
following a purchase from 02/12/2024
Beautiful jewelry and excellent, attentive after-sales service! I've been ordering from them every year for over 4 years.
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Response from Itsara
Hello Roselyne,

We are delighted to count you among our loyal customers. Thank you for your kind comment.

Our pleasure 😍

Sincerely
ITSARA Vanessa
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Myriam L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very nice items
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Gael D.
Rating: 5 out of 5
following a purchase from 04/12/2024
Beautiful
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ISABELLE D.
Rating: 5 out of 5
following a purchase from 04/12/2024
Beautiful jewelry, high quality. Fast delivery, perfect order tracking and advice. Very satisfied.
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Manon C.
Rating: 5 out of 5
following a purchase from 04/12/2024
Delighted with the silver bracelet I bought, I was even called to confirm the size I had selected and she did the right thing because I hadn't seen that it asked for the size of the wrist and not the size I wanted. So perfect, I recommend it!
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Response from Itsara
Hello Manon,

Thank you for your comment, and also for taking the time to note your experience.
Indeed, thank you for pointing out that it is important to order the wrist measurement without margin for Itsara bracelets.

Have a nice day and see you soon.

Sincerely
ITSARA Vanessa
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FRANCOISE N.
Rating: 5 out of 5
following a purchase from 04/12/2024
Perfect Very commercial and very fast I recommend
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Isabelle T.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very beautiful jewelry of quality and low prices. Bonus: top-notch customer service that saved me from ordering a ring that was too small for my son's Christmas. Thanks again to the lovely person who called me to check.
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Response from Itsara
Hello Isabelle,
Thank you for your lovely comment and the compliments.
We're delighted to have helped you with this gift, and hope your son enjoyed the ring.
Sincerely
ITSARA Vanessa
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Daniele R.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very happy with my purchase, not yet offered to my grandson.
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Maryline P.
Rating: 5 out of 5
following a purchase from 03/12/2024
Nice bracelet, fast delivery and I appreciated the phone call to check the diameter of my wrist 👍
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Celine D.
Rating: 5 out of 5
following a purchase from 03/12/2024
Beautiful
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ASTRID A.
Rating: 5 out of 5
following a purchase from 03/12/2024
2eme achat , bijoux de qualité ! envoi rapide soigné ! il y aura un 3eme achat à venir MERCI A VOUS ! **** :)
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