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V
Rating: 5 out of 5
Very good quality, as described on the website. Careful packaging. Efficient tracking and shipping
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Customer reviews of Itsara
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9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 2, 3, 4 and 5 stars
Reset filtersC
Rating: 4 out of 5
I was unable to enter the place of delivery when ordering but the response by Mel was quick.
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Response from Itsara
Hello Corinne
Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle
Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle
H
Rating: 4 out of 5
They probably didn't have the size of bracelets I wanted, and instead of telling me, they sent me some that were too big...what a shame!
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Response from Itsara
Hello Hedwige,
If we are out of stock in the size you ordered, we will contact our customers to work out an arrangement (choice of another piece of jewelry or refund). If you did not receive the correct size, it is probably an error that was made during the preparation of your order, and we are sincerely sorry.
The return period (1 month) has passed, but you can contact us by e-mail: [email protected], and we will do it manually for you if necessary.
We look forward to hearing from you.
Have a nice day.
Sincerely
ITSARA Vanessa
If we are out of stock in the size you ordered, we will contact our customers to work out an arrangement (choice of another piece of jewelry or refund). If you did not receive the correct size, it is probably an error that was made during the preparation of your order, and we are sincerely sorry.
The return period (1 month) has passed, but you can contact us by e-mail: [email protected], and we will do it manually for you if necessary.
We look forward to hearing from you.
Have a nice day.
Sincerely
ITSARA Vanessa
S
Rating: 5 out of 5
very nice model, as described on the website. Call from the team when the order was sent to make sure it was the right size. Bravo bravo, don't change a thing :-)
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T
Rating: 5 out of 5
Fast shipping! Product quality! Thank you
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A
Rating: 5 out of 5
Nothing to complain about Jewelry top delivery on time and return if needed well managed I highly recommend
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L
Rating: 5 out of 5
Beautiful, original jewelry !!!!! And always beautifully packaged.
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C
Rating: 5 out of 5
Order and delivery nothing to complain about. As for the quality... I'll have to wait and see... It's a Christmas present, so I haven't used it yet. In any case, I was seduced by the design and the concept.
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P
Rating: 5 out of 5
The jewelry is beautiful and identical to the photos. Delivery is fast and the products are well presented. I am more than delighted... Bravo to the whole team 😁
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F
Rating: 5 out of 5
Great quality, thank you!
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M
Rating: 5 out of 5
Always satisfied with my orders, beautiful jewels, thank you.
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Y
Rating: 4 out of 5
The order was well received and the item was in good condition.
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C
Rating: 5 out of 5
Jewelry conforms to photos and descriptions, beautiful and quality. I recommend them!
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M
Rating: 5 out of 5
I ordered several rings. I find them very original and I like the fact that they are adjustable.
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Y
Rating: 5 out of 5
Everything is beautiful
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K
Rating: 5 out of 5
Beautiful quality jewelry
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E
Rating: 5 out of 5
Top-notch customer service, fast delivery, and most importantly: beautiful items!
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A
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Very good 👍 I would definitely order again
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F
Rating: 5 out of 5
Beautiful bracelet. Conforms to the description... Delivery time respected...
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E
Rating: 5 out of 5
Very.good.contact and very happy with my order.
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F
Rating: 5 out of 5
Beautiful jewelry, delivery ok. Neat and original packaging. I highly recommend it.
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D
Rating: 4 out of 5
the earrings ordered are very pretty, but very very fragile...! Silver too soft...
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Response from Itsara
Hello Danielle
Thank you for your order and your comment 🙂 The silver used in our jewelry is 99.9% pure and 97% minimum when there is soldering (much higher than 92.5%). The purity of this silver gives the material greater malleability, which facilitates totally handcrafted production, zero risk of allergy and great durability.
On the other hand, for small, delicate pieces such as earring stems, they need to be handled delicately to avoid excessive deformation. To this end, we include a note on paper with the earrings, advising you on how to handle them, due to the purity and malleability of silver.
On the other hand, don't hesitate to contact us if you need your earrings reshaped, we'll be delighted to help 🙂
I remain at your disposal
Sincerely
Isabelle
Thank you for your order and your comment 🙂 The silver used in our jewelry is 99.9% pure and 97% minimum when there is soldering (much higher than 92.5%). The purity of this silver gives the material greater malleability, which facilitates totally handcrafted production, zero risk of allergy and great durability.
On the other hand, for small, delicate pieces such as earring stems, they need to be handled delicately to avoid excessive deformation. To this end, we include a note on paper with the earrings, advising you on how to handle them, due to the purity and malleability of silver.
On the other hand, don't hesitate to contact us if you need your earrings reshaped, we'll be delighted to help 🙂
I remain at your disposal
Sincerely
Isabelle
S
Rating: 5 out of 5
I am very pleased with my purchase A true masterpiece. Congratulations 🫠
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C
Rating: 5 out of 5
Beautiful, quality jewelry
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C
Rating: 5 out of 5
The quality of service and jewelry is always top-notch with Itsara. The packaging is meticulous and the follow-up perfect.
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T
Rating: 5 out of 5
very good, as usual for several years :-)
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C
Rating: 5 out of 5
Perfect!!! Love it!!! I recommend
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J
Rating: 5 out of 5
Good quality product.. 😊 Team that listens to customers... Advice, kindness... Fast delivery.
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B
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
I ordered 2 rings for the 1st time from Itsara and I am absolutely not disappointed. They are beautiful. I also wanted to highlight the responsiveness and kindness of the people you have on the phone when you have a question.
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J
Rating: 5 out of 5
On top of every order.
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M
Rating: 5 out of 5
I'm always delighted with my orders from Itsara
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P
Rating: 5 out of 5
Beautiful product presentation.
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C
Rating: 5 out of 5
The ring is exactly what I wanted. Fast delivery
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N
Rating: 5 out of 5
Very serious site, fast delivery. The jewels are magnificent, a wonderful discovery.
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C
Rating: 5 out of 5
Fast, very serious. I recommend.
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S
Rating: 5 out of 5
Very well-made products, good value for money One drawback: choosing the right size is difficult, despite the small ring provided by the site (I had to give several rings to my daughter because they were too small for me, despite the measurement with the Itsara plastic ring).
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Response from Itsara
Hello Sabine
Thank you for taking the time to give your opinion 🙏🏼, it's very precious for us.
It's true that it's not always easy to get the right size, even with the band we send. In fact, it doesn't really behave like a fixed ring, because it can tighten and loosen, which can distort the size. And when you know that a millimeter is equivalent to a size... That's why we always offer the first return on every order, because we find it hard to get it right ☺️.
We wish you a very Merry Christmas and a Happy New Year!
Looking forward to seeing you again
Sincerely
Isabelle
Thank you for taking the time to give your opinion 🙏🏼, it's very precious for us.
It's true that it's not always easy to get the right size, even with the band we send. In fact, it doesn't really behave like a fixed ring, because it can tighten and loosen, which can distort the size. And when you know that a millimeter is equivalent to a size... That's why we always offer the first return on every order, because we find it hard to get it right ☺️.
We wish you a very Merry Christmas and a Happy New Year!
Looking forward to seeing you again
Sincerely
Isabelle
J
Rating: 5 out of 5
Very good. The customer service is very available and gives good advice. Two rings were for me, the other is a Christmas present but the person who will receive it is already a customer.
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M
Rating: 5 out of 5
Very beautiful jewels faithful to the photos I recommend
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