Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 2, 3 and 4 stars

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Catherine L.

Published on 17/02/2023 à 05h56 following a purchase from 01/02/2023

Beautiful earrings. I am delighted with my purchase

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claude R.

Published on 16/02/2023 à 22h06 following a purchase from 01/02/2023

Very beautiful jewels.fast reception .

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celine C.

Published on 15/02/2023 à 21h47 following a purchase from 31/01/2023

Original jewelry always happy with my purchases

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Magali C.

Published on 15/02/2023 à 05h02 following a purchase from 30/01/2023

Order shipped quickly. Jewelry matching the site

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adelia F.

Published on 14/02/2023 à 14h55 following a purchase from 29/01/2023

The product corresponds to the photos. The delivery, there is no specified delivery to be organized according. We cannot wait several days at the delivery address.

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Response from Itsara Published on 15/02/2023

Hello Adélia.
We're changing our shipping service provider. The follow-up will be more efficient, fluid and user-friendly.
Best regards
Leonel

Anglique G.

Published on 13/02/2023 à 15h22 following a purchase from 28/01/2023

I'm a fan of Isara rings! I already have a small collection that I'd like to expand. Big silver rings, original, solid and very pleasant to wear. Too bad the necklaces are a bit expensive for me...

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Nathalie S.

Published on 02/02/2023 à 13h43 following a purchase from 18/01/2023

Perfect delivery and jewelry

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HERVE R.

Published on 31/01/2023 à 13h40 following a purchase from 16/01/2023

Very helpful and efficient customer service Very good quality parts

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joanne C.

Published on 30/01/2023 à 12h37 following a purchase from 15/01/2023

Very happy to have discovered this site, beautiful jewelry, quality and delivered quickly.

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Claire S.

Published on 18/01/2023 à 21h57 following a purchase from 03/01/2023

Very satisfied with the quality and speed of delivery 👍 the scent of the packaging is a nice little plus

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Sabrina R.

Published on 18/01/2023 à 21h20 following a purchase from 03/01/2023

Fast delivery, jewelry confirms photos and beautifully packaged.

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Chassevent S.

Published on 14/01/2023 à 13h08 following a purchase from 30/12/2022

Product confirmed and of quality but the sending was longer than envisaged because of the post office which blocked the parcel.

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Laurence G.

Published on 10/01/2023 à 20h00 following a purchase from 26/12/2022

Fast delivery. Nice jewel as ordered in a very nice gift box.

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florence D.

Published on 09/01/2023 à 20h31 following a purchase from 17/12/2022

Very beautiful jewels, beautiful finishes

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Thrse W.

Published on 09/01/2023 à 04h09 following a purchase from 24/12/2022

Hello, I'm quite disappointed, I find that the ring isn't as massive as those I've been able to buy on your site, too bad, it feels like the quality has gone way down compared to the price. Less character, more uniqueness, it's sad this lack of quality...

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Response from Itsara Published on 11/01/2023

Hello Thérèse,

First of all, I'm sorry you didn't like the model. You can return it free of charge and get your money back. Or you can exchange it for a thicker ring.

On the other hand, this model has not evolved over the years, it has always been like this. The silver is solid and of high quality, and the ring's reasonable thickness keeps it comfortable.
Rigidity is provided by the overall shape of the ring and its central "belt".

The price is directly linked to the weight of the ring, and is indexed to the price of the raw material. The price of silver has tripled in two decades, and is still rising. I understand that when you bought a handmade sterling silver ring on our site in 2016, it's not the same price today... Despite all this, we keep a very reasonable and fair margin.
But buying jewelry from us is still a good investment 😉 the quality is always there and it's jewelry you keep for life.

We're here to help if you need

Wishing you a happy new year
With pleasure
Leonel
Itsara Bijoux

Mariepierre C.

Published on 08/01/2023 à 21h25 following a purchase from 24/12/2022

I was very happy with the shipping, it was fast and the ring is very pretty. I am very satisfied.

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irene dominique P.

Published on 08/01/2023 à 15h37 following a purchase from 24/12/2022

The size of the rings is slightly larger than the diameter indicated EX: 56 would be more like 57 ;) Otherwise MAGNIFICENT WORK

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Laurent R.

Published on 04/01/2023 à 09h29 following a purchase from 19/12/2022

Quality rings, attentive customer service

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MARIE PAULE K.

Published on 31/12/2022 à 10h01 following a purchase from 15/12/2022

ORDER OF AN E-GIFT CARD WHICH DID NOT ARRIVE IN MY MAILBOX AFTER A MESSAGE TO THE ECUSTOMER SERVICE I WAS CALLED BACK IMMEDIATELY AND THE PROBLEM WAS SOLVED NICE REACTIVITY COMPARED TO OTHER SITES!

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Martine A.

Published on 31/12/2022 à 00h33 following a purchase from 15/12/2022

The jewels are of good quality, but the application of the discount needs to be reviewed...

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Response from Itsara Published on 04/01/2023

Hello Martine,
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle

AnneLaure B.

Published on 30/12/2022 à 08h48 following a purchase from 13/12/2022

Usually the rings are of good quality... but this time I must admit I'm disappointed... I ordered the Bague en argent Contemporaine N°65 and it arrived black on the sides and when I put it on my finger, it made my finger blue! So is it really silver? Too bad, because the other rings I ordered were superb...

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Response from Itsara Published on 04/01/2023

Hello AnneLaure,
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it ;-) .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle

nicole M.

Published on 29/12/2022 à 15h40 following a purchase from 10/12/2022

satisfied order meets my expectations

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Hlne P.

Published on 26/12/2022 à 06h33 following a purchase from 09/12/2022

Fast and careful shipping, beautiful jewels!

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Mireille B.

Published on 25/12/2022 à 21h42 following a purchase from 10/12/2022

Beautiful jewels, magnificent packaging

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Patricia C.

Published on 25/12/2022 à 17h52 following a purchase from 09/12/2022

I love

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Valrie T.

Published on 22/12/2022 à 09h41 following a purchase from 07/12/2022

Nice products, a little expensive but the quality is there Friendly staff Commercial company

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MICHEL B.

Published on 20/12/2022 à 21h51 following a purchase from 05/12/2022

A small delivery error quickly rectified. The jewels are exactly what I expected!

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Florian C.

Published on 19/12/2022 à 08h47 following a purchase from 03/12/2022

Beautiful jewelry, fast delivery. Thank you

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Valrie R.

Published on 18/12/2022 à 19h33 following a purchase from 03/12/2022

Order arrived quickly, well packaged.

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Chantal B.

Published on 17/12/2022 à 12h10 following a purchase from 01/12/2022

I was warned by phone of a big delay in delivery and offered a refund but waited. Thank you for your help.

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Anne K.

Published on 16/12/2022 à 17h54 following a purchase from 27/11/2022

Beautiful jewelry in attractive packaging, and fast too. Thank you very much

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Rodolphe D.

Published on 11/12/2022 à 10h02 following a purchase from 25/11/2022

Very good

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Claudette C.

Published on 06/12/2022 à 16h08 following a purchase from 21/11/2022

For the moment I still haven't received my order for more than two weeks, problem with the post office so nothing to do with itszra.

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Response from Itsara Published on 07/12/2022

Hello Claudette

Your order is going out again today. We have to be honest, if it's a delivery failure, we weren't responsive enough this time either. Our apologies. We have embellished the box 🎅🎄

Have a wonderful holiday!
Leonel

Alexandra L.

Published on 24/11/2022 à 16h44 following a purchase from 09/11/2022

The delivery took a long time... no problem with the contents.

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Response from Itsara Published on 30/11/2022

Indeed 😔
Our apologies Alexandra
Our delivery friends got their feet stuck in the carpet. 9 days. This is fortunately extremely rare.
Rest assured, statistically speaking you should be safe for some time 😁✨

Au plaisir

Pascal P.

Published on 24/11/2022 à 14h13 following a purchase from 09/11/2022

Easy ordering process, fast delivery, product conforms to the images on the site. Everything went as smoothly as it should.

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Catherine D.

Published on 22/11/2022 à 16h34 following a purchase from 07/11/2022

Happy with my order, delivery time a little longer than expected and not at home.... too bad

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Response from Itsara Published on 30/11/2022

Hello Catherine

It's changed thanks to you ✨
We had put the relay point as the first choice by default because it's the safest way. But many customers had to feel stuck, impossible to go back after payment.
Now home service is in first place 👍🏻

With pleasure

Noëlle B.

Published on 19/11/2022 à 19h02 following a purchase from 04/11/2022

Fast and careful delivery. Bracelet conforms, I am fully satisfied with my purchase, thank you Itsara!

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chantal H.

Published on 09/11/2022 à 10h35 following a purchase from 23/10/2022

satisfied for efficiency and respect of the order

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MARIE M.

Published on 01/11/2022 à 11h37 following a purchase from 17/09/2022

WELL

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Celine P.

Published on 23/10/2022 à 07h51 following a purchase from 07/10/2022

Pleasant person who listens to her customers and makes exceptional, high-quality jewelry. I highly recommend her.

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