Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 272 published reviews
5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 2, 3 and 4 stars

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C
Chantal B.
Rating: 3 out of 5
following a purchase from 01/12/2022
I was warned by phone of a big delay in delivery and offered a refund but waited. Thank you for your help.
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Anne K.
Rating: 4 out of 5
following a purchase from 27/11/2022
Beautiful jewelry in attractive packaging, and fast too. Thank you very much
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Rodolphe D.
Rating: 4 out of 5
following a purchase from 25/11/2022
Very good
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Claudette C.
Rating: 4 out of 5
following a purchase from 21/11/2022
For the moment I still haven't received my order for more than two weeks, problem with the post office so nothing to do with itszra.
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Response from Itsara
Hello Claudette

Your order is going out again today. We have to be honest, if it's a delivery failure, we weren't responsive enough this time either. Our apologies. We have embellished the box 🎅🎄

Have a wonderful holiday!
Leonel
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Pascal P.
Rating: 4 out of 5
following a purchase from 09/11/2022
Easy ordering process, fast delivery, product conforms to the images on the site. Everything went as smoothly as it should.
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Catherine D.
Rating: 4 out of 5
following a purchase from 07/11/2022
Happy with my order, delivery time a little longer than expected and not at home.... too bad
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Response from Itsara
Hello Catherine

It's changed thanks to you ✨
We had put the relay point as the first choice by default because it's the safest way. But many customers had to feel stuck, impossible to go back after payment.
Now home service is in first place 👍🏻

With pleasure
N
Noëlle B.
Rating: 4 out of 5
following a purchase from 04/11/2022
Fast and careful delivery. Bracelet conforms, I am fully satisfied with my purchase, thank you Itsara!
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Chantal H.
Rating: 4 out of 5
following a purchase from 23/10/2022
satisfied for efficiency and respect of the order
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Marie M.
Rating: 4 out of 5
following a purchase from 17/09/2022
WELL
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Celine P.
Rating: 4 out of 5
following a purchase from 07/10/2022
Pleasant person who listens to her customers and makes exceptional, high-quality jewelry. I highly recommend her.
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Barbara M.
Rating: 2 out of 5
following a purchase from 17/08/2022
My bracelet is deformed and I can't put it on anymore.
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Response from Itsara
Hello Barbara

As we saw together, we offered you to return it free of charge and you preferred to keep it. This is the first such return we've had for this bracelet. Nevertheless, we take note that we no longer offer it in large sizes.

Thank you for your confidence.
Looking forward to a new order 🤩
Leonel
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Muriel B.
Rating: 4 out of 5
following a purchase from 07/05/2022
Super
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Valérie T.
Rating: 4 out of 5
following a purchase from 19/08/2022
Beautiful products in terms of design but for me it is very expensive For someone who has very acid skin I did not dare try the bracelets A top soap and a very good follow-up
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Michel J.
Rating: 4 out of 5
following a purchase from 01/08/2022
Item conforms to the description, delivered in real time, correct price with the prestige of the ethnic origin and I liked it a lot after transformation with a gold wire. I will certainly come back to you.
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Réjane L.
Rating: 2 out of 5
following a purchase from 26/06/2022
Items delivered correspond to order. But too big. Requested return with exchange: no reply. Therefore wrong return clause.
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Response from Itsara
Hello Réjane,

Unless we are mistaken, we have no return request for this order.
Could you please forward me the e-mail you sent us, as I know we had a mailbox problem at the end of June.
Your message may have been one of those lost emails.
We can always change your oversized ring if you wish.
Please do not hesitate to contact us.
Sincerely
Joanna.
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Soizic G.
Rating: 4 out of 5
following a purchase from 22/08/2022
As per photos. Good size. Very nice packaging.
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Aurelie H.
Rating: 4 out of 5
following a purchase from 24/06/2022
Well packed parcel. Arrived on time. Serious site. Quality jewelry.
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Gisele J.
Rating: 3 out of 5
following a purchase from 08/10/2022
Bjr. I was very lucky that no one took the package because it was not dropped inside my mailbox but just slightly stuck inside, sticking out a lot. It could have been picked up by any passer-by. Luckily I live in a quiet neighborhood! But it's not normal because I was at home and nobody rang the bell. As for the contents, I'll let you know what my daughter thinks, as it's her birthday!
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Response from Itsara
Hello Gisele,
We're sorry for the inconvenience. Your letter carrier apparently didn't feel like bothering that day, or perhaps he was a replacement. Fortunately, this rarely happens. The letter carrier is under no obligation to ring your doorbell for tracked letter delivery as long as it fits in the letterbox. We wish your daughter a happy birthday and hope she enjoys her present.
Best wishes.
Joanna
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Estèle K.
Rating: 4 out of 5
following a purchase from 28/07/2022
Beautiful jewelry and impeccable after-sales service. I recommend Itsara.
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Tania D.
Rating: 4 out of 5
following a purchase from 01/08/2022
The jewels are very good Serious site I recommend
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Claudine J.
Rating: 4 out of 5
following a purchase from 13/08/2022
MAGNIFICENT HOWEVER, THE EARRINGS DO NOT CLOSE VERY RELIABLY - they open easily, I'm afraid of losing them, and I'd have liked them to be hammered on both sides.
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Pamela P.
Rating: 2 out of 5
following a purchase from 15/05/2022
The ring is beautiful but the size is too big and difficult to exchange.
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Response from Itsara
Hello Valerie,
Unless we are mistaken, we have no exchange request for your order.
Perhaps you used another e-mail address for this request?
Is it the 10 T.68 ethnic ring?
We look forward to hearing from you.
Best regards.
Joanna.
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Cecile C.
Rating: 3 out of 5
following a purchase from 15/07/2022
Very fast delivery and these are beautiful, original jewels.
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Marie R.
Rating: 4 out of 5
following a purchase from 29/06/2022
Product meets my expectations. Sophisticated packaging and on-time delivery.
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Corinne A.
Rating: 2 out of 5
following a purchase from 02/07/2022
Clasp very difficult to close;-((
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Response from Itsara
Hello Corinne,

This type of very original clasp does indeed require a good hand and a little patience. Most of our customers are happy with them, but it's not easy for everyone. Don't hesitate to send us an e-mail if you'd like to return this item for an exchange or refund.
Wishing you a nice day.
Joanna.
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Mireille L.
Rating: 3 out of 5
following a purchase from 30/07/2022
I'm happy with my ring but not so happy with my earrings, I can't put them on, they don't fit in my lobes.
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Response from Itsara
Hello Mireille

Despite their beauty, some earrings have thick stems. They are indeed intended for discerning ears. Or those who want to take the plunge. It's all a question of training. But that's not your case, which we understand. Even if you're out of time, as we've discussed with you by e-mail, we've sent you a free return for a refund.

With pleasure
Leonel
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Aurelia F.
Rating: 4 out of 5
following a purchase from 23/05/2022
Correct
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Catherine P.
Rating: 4 out of 5
following a purchase from 24/06/2022
Conforms to order. Delivery on time
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Annick E.
Rating: 4 out of 5
following a purchase from 25/06/2022
Excellent
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Dominique C.
Rating: 4 out of 5
following a purchase from 06/02/2022
super je recommande un site sérieux...a suivre moi je recommanderai merci
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Corinne V.
Rating: 4 out of 5
following a purchase from 05/02/2022
Beautiful jewelry! Be careful with the size of the rings, though. I ordered 2 sets of adjustable rings. The 1st time I didn't specify the exact finger size and it was perfect. The second time, I ordered 2 rings with different sizes, and the sizes were reversed... I kept them because I changed fingers. The missing star is precisely because of the sizes, otherwise the jewels are magnificent!
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Jacques A.
Rating: 4 out of 5
following a purchase from 04/12/2021
product as described, a gift that was much appreciated by the recipient. Good workmanship
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Martine C.
Rating: 4 out of 5
following a purchase from 02/02/2022
Very good products and excellent value for money! A small problem with the size of the rings! They look bigger than the photos of the models with long fingers!
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Sandrine M.
Rating: 4 out of 5
following a purchase from 10/12/2021
The photos and descriptions give a clear idea of the jewel. Easy navigation and beautiful design.
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Catherine F.
Rating: 4 out of 5
following a purchase from 20/10/2021
Fast shipment, top service, nicejourney
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Annie G.
Rating: 4 out of 5
following a purchase from 09/12/2021
Very good
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Marion D.
Rating: 4 out of 5
following a purchase from 04/12/2021
very friendly contact and very good service
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Caroline L.
Rating: 4 out of 5
following a purchase from 06/09/2021
Correct
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Chantal P.
Rating: 4 out of 5
following a purchase from 04/08/2021
Beautiful jewelry at fair prices
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Martine C.
Rating: 4 out of 5
following a purchase from 31/07/2021
Great quality product at a very affordable price!
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