Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Hello Loïc, I'm sorry that the ring is not adjusted to your size, it's not always easy to take your size, one millimeter of error and it's a size difference. However, you can return the ring to us free of charge and we'll adjust it to your desired size. With the ring gauge we've sent you, you can tell us your exact size. Or tell us if you need a smaller or larger ring. We can also contact you by phone if you like? Don't hesitate to contact us here or via [email protected], you're entitled to a free return. We look forward to hearing from you. Have a nice day Isabelle
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Anne Cécile V.
Rating: 4 out of 5
following a purchase from 20/03/2021
Claire, nice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Very nice realization
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
easy navigation, clearly visible products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
High quality
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast delivery with just the right amount of packaging for the planet. Professional, efficient and courteous contact (the extra touch). Good quality, well-presented jewelry. I had to make a return, and it was quick and easy.
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Response from Itsara
Hello Isabelle, Thank you very much for your review. We look forward to seeing you again on itsara Very nice day Isabelle
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
More photos, product details and sizing information, including bracelets
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
as happy as ever
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Fast delivery, very nice packaging.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Ras ras
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2020
bonjour très joli bijoux mais les finitions laissent à désirer( j'ai pourtant signalé que j'étais bijoutière de métier donc exigeante) le métal au niveau de la mise à la mesure tout marquer il me semble qu'un léger coup de polissage aurait été la bien la bien venu enfin je vais le faire moi même
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Response from Itsara
Hello , Thank you for taking the time to leave your review, it's always interesting for us to know the comments of our customers to be able to inform and improve. I am aware of your disappointment and I understand that the somewhat rough aspect of some of the jewels in the collection may come as a surprise, especially in comparison with jewels made from castings, and with modern machines and tools. I must inform you that this collection is unique, as it is entirely handmade, without casting and with rudimentary tools, almost as it was hundreds of years ago. These craftsmen are committed to working using the same techniques as their ancestors, thus perpetuating an age-old craft. Another typical aspect of this collection is the patina. This is achieved by blackening the jewel and then polishing it by hand, using bergamot leaves, or (for the most rigid pieces) metal fibers. This polishing technique gives a very special lustre to this collection. The result is a jewel that's a little rough, where you can guess the imprint of the person who fashioned it. But there's nothing to stop you reworking the jewel to suit your taste. For our part, we've decided to sell this collection as it was entrusted to us, out of respect for these craftsmen and their know-how. And I'm sure you'll understand our position. I hope I've been able to enlighten you on our approach and hope to see you soon on our website Isabelle et Léonel
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
very pretty bracelet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Excellent site and impeccable service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Not bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Good, could still improve
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
Pretty, light jewelry, easy-to-access site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Impeccable delivery, even during confinement!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2020
Navigation is not very intuitive, and as the jewels are numbered but not in chronological order on the pages, searching can be complicated (I like the N°X ring, go to the site and tell me what you think = a lot of wasted time!). Likewise, if you want to compare models to finalize your choice (the jewels are certainly very beautiful, so take them all ;-)). The ethics are there, and so is the quality of the jewelry; there's just one little thing missing to make everything perfect.
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Response from Itsara
Hello, thank you for taking the time to send me this message. First of all, I apologize for the delay in replying, but during the lockdown we missed a few messages...
I'm taking the liberty of replying to you today, to tell you that we completely agree with you.
We are currently in the process of redesigning our entire site on another platform, for easier navigation, cleaner visuals, choice of delivery method for you, one page per product, which will enable us to give more information on each piece of jewelry, etc. We would have liked to finish it before the end of the year. We would have liked to finish it before Christmas, but it's a big job... It will be for 2021.
While waiting for this new navigation, you can have a quicker view of all the jewels by going to the " collections " tab in the top right-hand menu of our site, where the jewels are presented in chronological order. In any case, thank you for your word and your loyalty!
A beautiful day to you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Sometimes access problems with links
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Serious site. Beautiful jewelry. Fast delivery. Quality follow-up. I recommend it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Fast delivery and the model chosen is very origibak.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Envois rapide , j'ai connu mieux en qualité . produit correct pour le prix
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
A well-designed site with a clear view of the jewels on display.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
pleasant site to consult
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
The site is simple.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
The finish (welding of the ring )is not great
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
I love
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Fast and careful delivery, 3rd time I've ordered and never on jewelry. I've been wearing a bracelet for over 1 year and it hasn't moved a bit, well done! A small comment on the design: the site could be updated and made more functional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
VERY PRETTY DELIVERED IN A NICE BOX DELIVERY TIME RECEIVED
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Very beautiful models, but I don't think the quality is too good (I've only tested one ring).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Navigation not always intuitive (back arrow)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Some jewels are photographed but not worn by a person. This makes it difficult for me to get an idea of the size, for example. Even if this is mentioned in the specifications.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Fast shipment, quality products, and serious order tracking!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Easy access, fast delivery even when paying by cheque.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
2nd order and still satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
I didn't receive the right jewel but customer service was very responsive. This meant that I had to go to the post office to return the item, which meant one less star. But in the end everything worked out. Bad luck for a first order...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
A pretty ring at first glance, but you can see some marking flaws between the designs on the ring.
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Response from Itsara
Hello Patricia I don't really know what you mean by "markings"? As everything is handcrafted, defects are possible, or if you don't like something in the ring, you can ask us for an exchange without any problem. Please don't hesitate to contact us Patricia, Best regards Léonel
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