Customer reviews of Itsara

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/08/2019 à 16h20 following a purchase from 31/05/2019

careful shipment. nice work

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Acheteur vérifié

Rating: 2 out of 5

Published on 06/08/2019 à 16h03 following a purchase from 28/04/2019

Disappointed. Used to this seller, I was particularly disappointed by one of the last rings I bought...
Dirty. Tarnished and oxidized. It was a gift for a special occasion. Ruined.
Really disappointed.

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Response from Itsara Published on 06/08/2019

Hello Antonin, Our apologies for missing this appointment. Normally we check all parts before dispatch and take great care with our orders. If it's rare, I can see that we missed it this time and I'm all the more sorry as it was a special occasion. We have received the ring back and have cleaned it, hoping it will suit Nathalie, with our apologies once again, Sincerely Leonel Itsara Manager

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2019 à 22h05 following a purchase from 26/01/2019

I returned a ring I had ordered, it was too big, I asked for a refund, the transfer was made quickly.

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2019 à 08h36 following a purchase from 09/01/2019

easy-to-access site

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 22h11 following a purchase from 26/11/2018

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 20h09 following a purchase from 19/01/2019

It's a serious site, attentive to your needs. I had a delivery problem which was quickly resolved with kindness and availability.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 19h34 following a purchase from 05/01/2019

Very satisfied with the quality of the product and the speed of delivery. The only thing missing is the thickness of certain jewels, such as the rings, which can sometimes be thicker than they appear in the photos, which can be annoying for certain delicate fingers. Otherwise, I'm delighted with my order!

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/02/2019 à 19h29 following a purchase from 17/12/2018

Site not ergonomic enough

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 19h01 following a purchase from 14/12/2018

nice site

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 18h39 following a purchase from 17/12/2018

The site showcases jewelry that matches our vision of it.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 16h45 following a purchase from 16/12/2018

Product as described, well packaged, delivered on time

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 16h40 following a purchase from 16/12/2018

;;;;

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 16h24 following a purchase from 25/01/2019

Lots of choice, original jewelry

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 16h22 following a purchase from 19/01/2019

Fine

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/02/2019 à 15h49 following a purchase from 27/01/2019

You announce a delivery time of 2 to 4 days, it took 5 days, admittedly it's only one more day but I was worried because the bracelet was a gift.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 15h43 following a purchase from 09/12/2018

Nature, love, beautiful harmony. Thank you itsara.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/11/2018 à 22h44 following a purchase from 25/10/2018

fairly practical site, realistic photos areas for improvement: be clearer about jewelry sizes, specify when only large sizes are available but that the jewelry is made to be worn with a classic size, for example.

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/11/2018 à 19h27 following a purchase from 01/10/2018

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/11/2018 à 19h18 following a purchase from 27/10/2018

A wide choice, a pretty presentation.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/07/2018 à 07h53 following a purchase from 09/05/2018

compliant order

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Acheteur vérifié

Rating: 3 out of 5

Published on 09/05/2018 à 13h13 following a purchase from 08/03/2018

Correct delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/05/2018 à 12h55 following a purchase from 07/03/2018

Good presentation, photos consistent with products. Attractive packaging with storage tips, quick turnaround.

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Acheteur vérifié

Rating: 3 out of 5

Published on 08/03/2018 à 17h30 following a purchase from 27/01/2018

I've ordered several bracelets from Itsara and have always been very satisfied, but this time I'm a bit disappointed: the bracelet is too fragile, one of the wires carrying the beads has already broken (I've had it for just over a month and don't even wear it every day, unlike the others), and yet I haven't worn it underwater, as the site recommended.

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Response from Itsara Published on 09/03/2018

Hello Charlotte We apologize for the inconvenience. We did have a problem with this model and have withdrawn it from sale. The loose tubes on an unbraided cord shear it with movement. We'll send you a free return form so that you can make an exchange, obtain a credit note or a refund. In this kind of situation: an anomaly, poor welding or obvious faulty workmanship. Don't hesitate to come back to us, even after the one-month mark. It helps us to improve, it saves others the trouble, and you'll get your money back. Unless the request seems abusive.
Hoping to have kept your confidence. Sincerely Léonel

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/03/2018 à 09h24 following a purchase from 14/02/2018

articles conform, very careful shipment

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2018 à 15h21 following a purchase from 29/01/2018

Nice site, pleasant to visit

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2018 à 14h46 following a purchase from 12/02/2018

Satisfied with the speed of delivery.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2018 à 13h58 following a purchase from 10/02/2018

Good Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/01/2018 à 08h14 following a purchase from 04/12/2017

Product delivered on time.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2018 à 21h03 following a purchase from 29/10/2017

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2018 à 11h57 following a purchase from 12/09/2017

A few years ago in Aigues-Mortes, I bought a brown cotton bracelet with small silver pearls. I'd love to find it on your site!

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Response from Itsara Published on 01/02/2018

Hello Marie, Thank you for your message, Perhaps you could send us a photo? As not all the models are on the site, you never know, See you soon.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2018 à 07h58 following a purchase from 05/01/2018

Original, unique and good quality products, I recommend and intend to place other orders in the future. Thank you to the whole team following the post office setbacks.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2018 à 06h44 following a purchase from 08/11/2017

There are, however, small differences in product availability or products displayed between the "catalog" tab consultation and the sections by jewelry type.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 21h28 following a purchase from 01/01/2018

Very nice site and beautiful products

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 20h30 following a purchase from 09/10/2017

Nice product

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 19h19 following a purchase from 26/11/2017

very good, nothing to report

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 19h06 following a purchase from 11/12/2017

Beautiful and original jewels

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 17h58 following a purchase from 17/12/2017

Serious and reliable shipping, even during the holiday season. The necklace was in its original, ethical packaging.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 17h22 following a purchase from 05/12/2017

nothing to say about the store, very good customer service.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 17h13 following a purchase from 30/11/2017

My package was held up for a week by the Post Office. Everything was sorted out very quickly and Itsara contacted me by phone to apologize for the delay and a second time after delivery to make sure that the package delivered corresponded to my order and that I liked the ring I had ordered. Very satisfied with the seriousness and friendliness of my correspondent. I recommend this site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2018 à 17h11 following a purchase from 08/12/2017

Pleasant and reasonably priced.

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