Customer reviews of Itsara

Hello Laurence,

Thank you very much for your feedback.
We are delighted that everything went well on the Itsara side, and sorry to hear that the reception at the relay point did not meet expectations. Unfortunately, this is beyond our control.

Looking forward to seeing you again on Itsara
Dolma, Itsara

Hello Chantal,

Thank you for your feedback and your compliments on our jewelry. We are sorry to hear that you did not receive the ordered model. Please feel free to contact us directly if you would like us to find a solution for your initial order by proceeding with an exchange.

Have a nice day,
Dolma, Itsara

Hello Patricia,

Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!

Have a nice day,
Itsara Dolma

Hello Bruno,

Thank you very much for your comment!
Regarding your remark, please know that it is indeed possible to request a return or exchange if the size does not fit. We have a dedicated page on this subject on our site, with all the practical information.
Do not hesitate to contact us if needed, we will be happy to assist you.

Have a nice day,
Itsara Dolma

Hello Pascale
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara

Thank you very much for your feedback! We are really sorry for the oversight of the message, it was our mistake. Thank you again for your understanding and kindness. Tristan from Itsara

Hello Valerie, Thank you for your order and your trust, hoping to see you again for a future order🌈. Tristan from ITSARA

3 : Hello Lucas,

Thank you for your comment 😊
We are sorry to hear that the jewelry did not quite meet your expectations, but we are glad that you appreciated the responsiveness of our customer service.

We do our best to accurately reflect the actual shade of solid silver, but there can indeed be slight differences due to lighting, polishing, or the screen used.

Best regards,
Itsara Dolma

1 : Hello Claude,

Thank you for your feedback.

Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.

We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.

Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).

Best regards,
Itsara Dolma

1: Hello Catherine,

First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.

Feel free to check our 'care and maintenance' tips for your Itsara jewelry.

We are always here to listen if you have any other questions or need advice 🙂

Best regards,

Isabelle

Hello Lydia,

According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.

Yours faithfully
Itsara Dolma

Hello Sylvie,

As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna

Hello Evelyne,

We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]

We remain at your disposal,

Yours sincerely
Itsara Dolma

Hello Etiennise,

We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊

Best regards,
Itsara Dolma

Hello Anne,

We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.

Best regards,
Itsara Dolma