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N
Rating: 4 out of 5
Very good
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
I haven't received my order yet I don't know where it is... A request has been sent, I'm waiting... I'll post a review later.
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H
Rating: 3 out of 5
Prompt delivery, beautifully packaged but a little disappointed that the join could clearly be seen on each band of the ring.
E
Rating: 4 out of 5
Very good except for the fact that delivery took place 3 days after the planned date.
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Response from Itsara
Hello Evelyne,
We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day
Joanna
We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day
Joanna
G
Rating: 3 out of 5
Could not find any hallmark on the "pure" silver jewel (Hmong padlock) ordered. Disturbing...
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Response from Itsara
Hello Guillaume,
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
C
Rating: 4 out of 5
Beautiful jewelry and fast delivery Very satisfied
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D
Rating: 2 out of 5
I have not yet received my order.
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Response from Itsara
Hello Delphine,
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
C
Rating: 4 out of 5
One ring out of 3 looked just like the photos. The others looked much better in the photos.
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M
Rating: 4 out of 5
The jewel is very pretty but I am a little disappointed by the size of the cat's paws which I find small.
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Response from Itsara
Hello Mathilde,
I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna
I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna
A
Rating: 4 out of 5
Original, high-quality jewelry. I recommend
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M
Rating: 4 out of 5
As expected.
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F
Rating: 4 out of 5
Same as picture... very pretty
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J
Rating: 4 out of 5
Beautiful jewel
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N
Rating: 4 out of 5
Beautiful jewelry, fast shipping
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C
Rating: 4 out of 5
Everything conforms to the site
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C
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
Very good
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B
Rating: 3 out of 5
Very pretty ring unfortunately as soon as I tried the earrings I had an allergic reaction that I don't normally have with silver....
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Response from Itsara
Hello Séverine,
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
S
Rating: 4 out of 5
Very serious I am delighted with my order, delivery and customer service for ring sizes.
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M
Rating: 4 out of 5
Original and trendy
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P
Rating: 4 out of 5
Very pretty ring
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E
Rating: 4 out of 5
Ring very good, fine band very good but wide band scratches too fast I put it 3/4 times and it's already full of little scratches :( for the price I'm disappointed because I really like the fact that it's wide.
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Response from Itsara
Hello Elisabeth,
We're sorry to hear about your disappointment with the 26 bracelet.
Our jewelry is pure silver and there is no protection against scratches. These will live with it as we do, and in time it will have other micro-scratches that will harmonize the bracelet as a whole.
We remain at your disposal.
Sincerely
ITSARA Vanessa
We're sorry to hear about your disappointment with the 26 bracelet.
Our jewelry is pure silver and there is no protection against scratches. These will live with it as we do, and in time it will have other micro-scratches that will harmonize the bracelet as a whole.
We remain at your disposal.
Sincerely
ITSARA Vanessa
B
Rating: 4 out of 5
It's a shame that home delivery isn't free!
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Response from Itsara
Hello Brigitte,
Unfortunately, we can't offer Colissimo home delivery because we're a very small company. We hope that one day we'll be big enough and strong enough to be able to offer this service to our customers.
Have a nice day!
Sincerely
ITSARA Vanessa
Unfortunately, we can't offer Colissimo home delivery because we're a very small company. We hope that one day we'll be big enough and strong enough to be able to offer this service to our customers.
Have a nice day!
Sincerely
ITSARA Vanessa
I
Rating: 4 out of 5
Very good site. The jewelry is superb and of high quality.
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C
Rating: 4 out of 5
I think it's really beautiful jewelry, original packaging, and the fact that I can contact them by phone I think it's very good. I'd definitely recommend it. Maybe I could see about getting some little discount vouchers from time to time.
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Response from Itsara
Hello Cristelle,
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
C
Rating: 4 out of 5
Super! What beautiful rings! Nevertheless, an advertisement about receiving the parcel in 48 hours... except that I received everything a week later.
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Response from Itsara
Hello Caroline,
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
F
Rating: 4 out of 5
Clear and precise website Polite, friendly, smiling and efficient sms and phone contact Beautiful jewelry
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M
Rating: 4 out of 5
Problem with the bracelet: it darkens my skin and is duller than the photo on the website.
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Response from Itsara
Hello Martine,
We're sorry to hear about your disappointment with the 05 bracelet.
The fact that the bracelet darkens your skin is probably due to sweating. When it's hot, we sweat and some people have a more acidic PH, which can darken the skin. We advise you to put it back on when it's cooler, and also to clean it according to our advice: with a stainless steel ball, also known as a steel wool (used to clean the bottom of saucepans) and washing-up liquid. A short video is available on our site in the services, advice and maintenance section.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
We're sorry to hear about your disappointment with the 05 bracelet.
The fact that the bracelet darkens your skin is probably due to sweating. When it's hot, we sweat and some people have a more acidic PH, which can darken the skin. We advise you to put it back on when it's cooler, and also to clean it according to our advice: with a stainless steel ball, also known as a steel wool (used to clean the bottom of saucepans) and washing-up liquid. A short video is available on our site in the services, advice and maintenance section.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
E
Rating: 4 out of 5
Beautiful craftsmanship
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S
Rating: 4 out of 5
Ordered a size 57 which turned out to be smaller than my 56 gram ring...
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Response from Itsara
Hello Sonia,
Our rings are measured with a triboulet and are standard sizes.
Please do not hesitate to contact us if you have any questions.
Sincerely
ITSARA Vanessa
Our rings are measured with a triboulet and are standard sizes.
Please do not hesitate to contact us if you have any questions.
Sincerely
ITSARA Vanessa
N
Rating: 4 out of 5
Fast, efficient size change
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S
Rating: 2 out of 5
2 rings bought. 1 perfect and the other all damaged with no shine, that's not money!!! Very disappointed
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Response from Itsara
Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
C
Rating: 4 out of 5
Receipt of my ring very fast well presented conform to the photo I am very satisfied I will recommend
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L
Rating: 3 out of 5
Very pretty, but small defect on an earring...
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Response from Itsara
Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
A
Rating: 4 out of 5
For once, since I've been loyal, I'm a little less satisfied. The first time I put the earrings on, one of them completely twisted, even though I'm very careful because I know that silver is very fragile. Too bad, I really liked them...
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Response from Itsara
Hello Anne,
Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
S
Rating: 4 out of 5
Very good product I am not disappointed
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E
Rating: 4 out of 5
Good site but delivery takes a while
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Response from Itsara
Hello Elisabeth,
It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
A
Rating: 4 out of 5
As pictured. Rare customer service!
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Response from Itsara
Hello Agnès,
Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
L
Rating: 4 out of 5
The bracelet is nice but the closing mechanism is not very suitable, either it falls because it widens or it is harder to grip if I tighten it. The custom support is very supporting.
J
Rating: 4 out of 5
Product conforms to description and photos. Delivery time a little long but shipment very careful, well protected, and good communication with the site.
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