Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
I'm only giving them 4* despite the quality of these rings - but all 3 are too big! In fact, you'll have to wear them on another finger or find reducers - even though we'd taken the correct sizes with the ring set we'd ordered from you! We don't understand ... maybe you sent us other sizes you had in stock? We'd love to know!
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Response from Itsara
Hello Yvette,
As I explained to you during our telephone conversation, if we don't have your size in stock we prefer to call our customers to find a solution together. The ring gauge is very practical, but it's true that the numbers are small and sometimes misinterpreted. I hope that after my call you were able to adjust your rings to your liking. Don't hesitate to come back to us if you need an exchange. Have a nice day.
Joanna
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Helene A.
Rating: 4 out of 5
following a purchase from 16/02/2024
Super
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Colette J.
Rating: 4 out of 5
following a purchase from 15/02/2024
Delighted with my beautiful rings, identical to the photo and quickly delivered.
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Françoise G.
Rating: 4 out of 5
following a purchase from 15/02/2024
for my first order I am very satisfied, it is likely that I will return to you for other purchases I love too much silver jewelry
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Response from Itsara
Hello Françoise,
We are delighted to have been able to satisfy your first order.
See you soon on Itsara. Have a nice day.
Joanna
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Karine F.
Rating: 4 out of 5
following a purchase from 12/02/2024
Very nice jewels, order received in 3 days
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Genevieve C.
Rating: 4 out of 5
following a purchase from 11/02/2024
Received ring very quickly (within 2 days). Unfortunately ring size not available. Waiting for alert message.
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Severine C.
Rating: 4 out of 5
following a purchase from 03/02/2024
Quality jewelry, fast and careful delivery
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Christopher T.
Rating: 4 out of 5
following a purchase from 09/02/2024
Original products and beautiful finishes.
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beatrice C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Fast delivery, ring matches image quality looks good
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FLORENCE M.
Rating: 4 out of 5
following a purchase from 01/02/2024
Good value for money, beautiful jewels
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Martine B.
Rating: 4 out of 5
following a purchase from 30/01/2024
Beautiful jewelry, especially for people who don't have standard sizes. What's more, very good pre-sales and after-sales service to make sure the rings are the right size. The smallest negative point is the search and navigation on the site, which could be improved.
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Response from Itsara
Hello Martine,
We're delighted that you enjoyed your first orders. We're doing more and more to offer our customers non-standard sizes, as we know they're hard to find. On the other hand, since pure silver is more malleable, we can't offer them for all our jewelry, which would be too soft and therefore too easy to deform. We're also working on improving the site and hope to have it running more smoothly in the near future. We look forward to seeing you again. Joanna
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Catherine S.
Rating: 4 out of 5
following a purchase from 30/01/2024
👍
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Gloria D.
Rating: 4 out of 5
following a purchase from 25/01/2024
The photos are exactly like the real thing... I am very happy with my purchase... You sell a product that I love... Bravo to the artisans.
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Response from Itsara
Thank you so much Gloria for your great feedback, it means a lot to us 🥰 We'll pass the message on to our artisans ❤️
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EVA B.
Rating: 4 out of 5
following a purchase from 27/01/2024
Jewel conforms to my expectations, very fast delivery, perfect, nothing to say.
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Anne-claude A.
Rating: 4 out of 5
following a purchase from 27/01/2024
Baguier not received but sent following my request. I was unable to take advantage of the sale prices because of this error. And contrary to the return email, I did not receive a Valentine's Day coupon. So disappointed ... Yet I love the jewelry I received ...
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Response from Itsara
Hello,
I'm sorry that we forgot to include the baguier with your order, and that you were unable to order during the sales period... For the promo code, did you check your spam or the "promotion" category of your mailbox?
Just in case, I'll send it back to you, it's valid until the 18th.
Have a nice day,
Anaïs
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Dorothee K.
Rating: 3 out of 5
following a purchase from 27/01/2024
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
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Response from Itsara
Hello Dorothée,
As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code :)
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
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Brigitte V.
Rating: 4 out of 5
following a purchase from 25/01/2024
Correct ring quality and fast delivery
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Eric F.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice bracelet, thinner than the picture shows
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Response from Itsara
Hello Eric and thank you 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊
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Laure E.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice products ...to be seen in time
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Marie-France T.
Rating: 2 out of 5
following a purchase from 17/01/2024
Very disappointed, the silver in this ring is not the quality I was hoping for, it looks more like steel!
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Response from Itsara
Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
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Paula S.
Rating: 4 out of 5
following a purchase from 15/01/2024
The jewels are magnificent and everyone tells me how beautiful they are. The only negative point is that I have an earring that is defective, which is the risk of "artisanal".
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Response from Itsara
Hello Paula.
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.
Have a nice day
Leonel
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Catherine C.
Rating: 4 out of 5
following a purchase from 15/01/2024
For shipments within Switzerland, customs charges apply. The items ordered are beautiful.
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Response from Itsara
Hello Catherine,
Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.
For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.
Have a nice day
Leonel
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Janie Andrea H.
Rating: 2 out of 5
following a purchase from 11/01/2024
I haven't received the ring yet, so I can't evaluate it, sorry.
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Response from Itsara
Hello Janie
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
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JACQUELINE B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Very good quality jewelry and good delivery. However, there are major breakages on the T bracelets. 18.5/19/19.5.
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Response from Itsara
Hello Jacqueline
We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨
We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.
Have a nice day
Leonel
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Claude B.
Rating: 3 out of 5
following a purchase from 01/01/2024
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
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Response from Itsara
Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
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Annie L.
Rating: 4 out of 5
following a purchase from 30/12/2023
Very good products, although the price is a little high...
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Response from Itsara
Hello Annie and thank you very much :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)
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Christine M.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very nice jewelry at reasonable prices
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Nathalie R.
Rating: 3 out of 5
following a purchase from 10/12/2023
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
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Response from Itsara
Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
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Kattya D.
Rating: 4 out of 5
following a purchase from 19/12/2023
Order received on time. Beautiful silver bracelet. Very original earrings to wear. Jewelry as pictured. Well done and top phone contact. Happy New Year 2024
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Response from Itsara
Thank you so much Kattya for your precious opinions, they mean a lot to us ❤️
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Carole B.
Rating: 3 out of 5
following a purchase from 19/12/2023
Very good quality and competitive price.
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Maya M.
Rating: 3 out of 5
following a purchase from 17/12/2023
Not finished well enough, I expected better from Thailand. Sorry
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Response from Itsara
Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
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STEPHANE C.
Rating: 4 out of 5
following a purchase from 16/12/2023
Jewel conforms and quality bravo A small downside if your packaging are eco responsible they could be in phase with the holidays ....
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Response from Itsara
Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.
Looking forward to seeing you on Itsara
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christophe P.
Rating: 4 out of 5
following a purchase from 16/12/2023
fine
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Norya C.
Rating: 3 out of 5
following a purchase from 13/12/2023
the bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
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Response from Itsara
Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
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christian M.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery on time thank you
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Sarah B.
Rating: 4 out of 5
following a purchase from 15/12/2023
Secure site. Wide selection of high-quality silver jewelry
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Christianne S.
Rating: 4 out of 5
following a purchase from 15/12/2023
Fine
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Ghislaine D.
Rating: 4 out of 5
following a purchase from 12/12/2023
Beautiful jewelry and super-responsive sales. Go with your eyes closed
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Anthony G.
Rating: 4 out of 5
following a purchase from 06/12/2023
Product meets my expectations
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sandrine P.
Rating: 4 out of 5
following a purchase from 13/12/2023
Quality ring as described.
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