Customer reviews of Itsara

9,8 /10

Based on 9 272 published reviews

5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 3 and 4 stars

Reset filters

Laurent R.

Published on 04/01/2023 à 09h29 following a purchase from 19/12/2022

Quality rings, attentive customer service

Translated reviews

Marie Paule K.

Published on 31/12/2022 à 10h01 following a purchase from 15/12/2022

ORDER OF AN E-GIFT CARD WHICH DID NOT ARRIVE IN MY MAILBOX AFTER A MESSAGE TO THE ECUSTOMER SERVICE I WAS CALLED BACK IMMEDIATELY AND THE PROBLEM WAS SOLVED NICE REACTIVITY COMPARED TO OTHER SITES!

Translated reviews

Martine A.

Published on 31/12/2022 à 00h33 following a purchase from 15/12/2022

The jewels are of good quality, but the application of the discount needs to be reviewed...

Translated reviews

Response from Itsara Published on 04/01/2023

Hello Martine,
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle

Annelaure B.

Published on 30/12/2022 à 08h48 following a purchase from 13/12/2022

Usually the rings are of good quality... but this time I must admit I'm disappointed... I ordered the Bague en argent Contemporaine N°65 and it arrived black on the sides and when I put it on my finger, it made my finger blue! So is it really silver? Too bad, because the other rings I ordered were superb...

Translated reviews

Response from Itsara Published on 04/01/2023

Hello AnneLaure,
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it ;-) .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle

Nicole M.

Published on 29/12/2022 à 15h40 following a purchase from 10/12/2022

satisfied order meets my expectations

Translated reviews

Hlne P.

Published on 26/12/2022 à 06h33 following a purchase from 09/12/2022

Fast and careful shipping, beautiful jewels!

Translated reviews

Mireille B.

Published on 25/12/2022 à 21h42 following a purchase from 10/12/2022

Beautiful jewels, magnificent packaging

Translated reviews

Patricia C.

Published on 25/12/2022 à 17h52 following a purchase from 09/12/2022

I love

Translated reviews

Valrie T.

Published on 22/12/2022 à 09h41 following a purchase from 07/12/2022

Nice products, a little expensive but the quality is there Friendly staff Commercial company

Translated reviews

Michel B.

Published on 20/12/2022 à 21h51 following a purchase from 05/12/2022

A small delivery error quickly rectified. The jewels are exactly what I expected!

Translated reviews

Florian C.

Published on 19/12/2022 à 08h47 following a purchase from 03/12/2022

Beautiful jewelry, fast delivery. Thank you

Translated reviews

Valrie R.

Published on 18/12/2022 à 19h33 following a purchase from 03/12/2022

Order arrived quickly, well packaged.

Translated reviews

Chantal B.

Published on 17/12/2022 à 12h10 following a purchase from 01/12/2022

I was warned by phone of a big delay in delivery and offered a refund but waited. Thank you for your help.

Translated reviews

Anne K.

Published on 16/12/2022 à 17h54 following a purchase from 27/11/2022

Beautiful jewelry in attractive packaging, and fast too. Thank you very much

Translated reviews

Rodolphe D.

Published on 11/12/2022 à 10h02 following a purchase from 25/11/2022

Very good

Translated reviews

Claudette C.

Published on 06/12/2022 à 16h08 following a purchase from 21/11/2022

For the moment I still haven't received my order for more than two weeks, problem with the post office so nothing to do with itszra.

Translated reviews

Response from Itsara Published on 07/12/2022

Hello Claudette

Your order is going out again today. We have to be honest, if it's a delivery failure, we weren't responsive enough this time either. Our apologies. We have embellished the box 🎅🎄

Have a wonderful holiday!
Leonel

Pascal P.

Published on 24/11/2022 à 14h13 following a purchase from 09/11/2022

Easy ordering process, fast delivery, product conforms to the images on the site. Everything went as smoothly as it should.

Translated reviews

Catherine D.

Published on 22/11/2022 à 16h34 following a purchase from 07/11/2022

Happy with my order, delivery time a little longer than expected and not at home.... too bad

Translated reviews

Response from Itsara Published on 30/11/2022

Hello Catherine

It's changed thanks to you ✨
We had put the relay point as the first choice by default because it's the safest way. But many customers had to feel stuck, impossible to go back after payment.
Now home service is in first place 👍🏻

With pleasure

Noëlle B.

Published on 19/11/2022 à 19h02 following a purchase from 04/11/2022

Fast and careful delivery. Bracelet conforms, I am fully satisfied with my purchase, thank you Itsara!

Translated reviews

Chantal H.

Published on 09/11/2022 à 10h35 following a purchase from 23/10/2022

satisfied for efficiency and respect of the order

Translated reviews

Marie M.

Published on 01/11/2022 à 11h37 following a purchase from 17/09/2022

WELL

Translated reviews

Celine P.

Published on 23/10/2022 à 07h51 following a purchase from 07/10/2022

Pleasant person who listens to her customers and makes exceptional, high-quality jewelry. I highly recommend her.

Translated reviews

Muriel B.

Published on 19/10/2022 à 07h42 following a purchase from 07/05/2022

Super

Translated reviews

Valérie T.

Published on 19/10/2022 à 07h40 following a purchase from 19/08/2022

Beautiful products in terms of design but for me it is very expensive For someone who has very acid skin I did not dare try the bracelets A top soap and a very good follow-up

Translated reviews

Michel J.

Published on 19/10/2022 à 06h53 following a purchase from 01/08/2022

Item conforms to the description, delivered in real time, correct price with the prestige of the ethnic origin and I liked it a lot after transformation with a gold wire. I will certainly come back to you.

Translated reviews

Soizic G.

Published on 18/10/2022 à 19h32 following a purchase from 22/08/2022

As per photos. Good size. Very nice packaging.

Translated reviews

Aurelie H.

Published on 18/10/2022 à 19h24 following a purchase from 24/06/2022

Well packed parcel. Arrived on time. Serious site. Quality jewelry.

Translated reviews

Gisele J.

Published on 18/10/2022 à 18h53 following a purchase from 08/10/2022

Bjr. I was very lucky that no one took the package because it was not dropped inside my mailbox but just slightly stuck inside, sticking out a lot. It could have been picked up by any passer-by. Luckily I live in a quiet neighborhood! But it's not normal because I was at home and nobody rang the bell. As for the contents, I'll let you know what my daughter thinks, as it's her birthday!

Translated reviews

Response from Itsara Published on 19/10/2022

Hello Gisele,
We're sorry for the inconvenience. Your letter carrier apparently didn't feel like bothering that day, or perhaps he was a replacement. Fortunately, this rarely happens. The letter carrier is under no obligation to ring your doorbell for tracked letter delivery as long as it fits in the letterbox. We wish your daughter a happy birthday and hope she enjoys her present.
Best wishes.
Joanna

Estèle K.

Published on 18/10/2022 à 18h49 following a purchase from 28/07/2022

Beautiful jewelry and impeccable after-sales service. I recommend Itsara.

Translated reviews

Tania D.

Published on 18/10/2022 à 18h26 following a purchase from 01/08/2022

The jewels are very good Serious site I recommend

Translated reviews

Claudine J.

Published on 18/10/2022 à 18h07 following a purchase from 13/08/2022

MAGNIFICENT HOWEVER, THE EARRINGS DO NOT CLOSE VERY RELIABLY - they open easily, I'm afraid of losing them, and I'd have liked them to be hammered on both sides.

Translated reviews

Cecile C.

Published on 18/10/2022 à 16h36 following a purchase from 15/07/2022

Very fast delivery and these are beautiful, original jewels.

Translated reviews

Marie R.

Published on 18/10/2022 à 16h32 following a purchase from 29/06/2022

Product meets my expectations. Sophisticated packaging and on-time delivery.

Translated reviews

Mireille L.

Published on 18/10/2022 à 16h13 following a purchase from 30/07/2022

I'm happy with my ring but not so happy with my earrings, I can't put them on, they don't fit in my lobes.

Translated reviews

Response from Itsara Published on 26/10/2022

Hello Mireille

Despite their beauty, some earrings have thick stems. They are indeed intended for discerning ears. Or those who want to take the plunge. It's all a question of training. But that's not your case, which we understand. Even if you're out of time, as we've discussed with you by e-mail, we've sent you a free return for a refund.

With pleasure
Leonel

Aurelia F.

Published on 18/10/2022 à 16h02 following a purchase from 23/05/2022

Correct

Translated reviews

Catherine P.

Published on 18/10/2022 à 16h00 following a purchase from 24/06/2022

Conforms to order. Delivery on time

Translated reviews

Annick E.

Published on 18/10/2022 à 15h57 following a purchase from 25/06/2022

Excellent

Translated reviews

Dominique C.

Published on 15/03/2022 à 09h18 following a purchase from 06/02/2022

super je recommande un site sérieux...a suivre moi je recommanderai merci

Translated reviews

Corinne V.

Published on 08/03/2022 à 07h23 following a purchase from 05/02/2022

Beautiful jewelry! Be careful with the size of the rings, though. I ordered 2 sets of adjustable rings. The 1st time I didn't specify the exact finger size and it was perfect. The second time, I ordered 2 rings with different sizes, and the sizes were reversed... I kept them because I changed fingers. The missing star is precisely because of the sizes, otherwise the jewels are magnificent!

Translated reviews

Jacques A.

Published on 07/03/2022 à 20h43 following a purchase from 04/12/2021

product as described, a gift that was much appreciated by the recipient. Good workmanship

Translated reviews