Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Very beautiful jewels, fast delivery but the soldering on some of them doesn't hold well - I've already broken 3 of them. I should have returned them but my work prevents me from doing so.
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Response from Itsara
Hello Christine,
We hope that our proposal by e-mail will suit you.
Sincerely
ITSARA Vanessa
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CHRISTELLE D.
Rating: 4 out of 5
following a purchase from 09/05/2024
Beautiful jewelry. Personalized advice after orders, before shipping and receiving, if necessary.
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 18/04/2024
The free offer on the ring is very welcome, as it's difficult to choose the right size for your finger as you get older. Now all you have to do is choose the ring.
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Sandrine T.
Rating: 3 out of 5
following a purchase from 18/04/2024
Satisfied
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Isabelle C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very good good products I am very satisfied
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Anne R.
Rating: 4 out of 5
following a purchase from 17/04/2024
The jewels correspond to my expectations and are very beautiful. However I regret the absence of hallmarks when they are given as being silver?
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Response from Itsara
Hello Anne,
All our jewels are hallmarked, except for very small pieces, such as your spiral earrings 12, as this would damage the jewel. It's true that the hallmark is very discreet and is generally located inside our jewelry.
Please do not hesitate to contact us if necessary.
Looking forward to seeing you on Itsara
Joanna
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Valerie D.
Rating: 4 out of 5
following a purchase from 11/04/2024
Nice products, we'll see over time if the quality is good.
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Helene D.
Rating: 4 out of 5
following a purchase from 02/04/2024
Beautiful, high-quality jewelry. And quality service, especially in terms of contact, which is warm and friendly.
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Monique B.
Rating: 4 out of 5
following a purchase from 31/03/2024
I am very happy with my purchases from itsara not disappointed at all
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Martine L.
Rating: 3 out of 5
following a purchase from 29/03/2024
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
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Response from Itsara
Hello Martine,
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
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Valerie T.
Rating: 4 out of 5
following a purchase from 27/03/2024
Very good quality and very good contact by e-mail and telephone Fast delivery
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Rachel S.
Rating: 4 out of 5
following a purchase from 26/03/2024
I am very satisfied with the attention you give to your customers.
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lucia F.
Rating: 4 out of 5
following a purchase from 20/03/2024
Beautiful jewels
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Michel J.
Rating: 4 out of 5
following a purchase from 25/03/2024
Very satisfactory transaction. Fast delivery, item conforms to description, correct price. I hope the recipient will like it.
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Marie Martine C.
Rating: 4 out of 5
following a purchase from 23/03/2024
Beautiful, wearable jewelry
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elie M.
Rating: 4 out of 5
following a purchase from 20/03/2024
Super fast delivery and beautiful jewels
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Françoise V.
Rating: 4 out of 5
following a purchase from 18/03/2024
Beautiful, original jewelry.
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Elisabelle D.
Rating: 4 out of 5
following a purchase from 11/03/2024
Beautiful jewelry. The craftsmanship is truly refined.
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christine L.
Rating: 4 out of 5
following a purchase from 27/02/2024
No surprises, the jewels correspond well to the photos. Careful packaging, fast shipping. I'm very satisfied. The only drawback is the finger ring, which is too light.
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Response from Itsara
Hello Christine, thank you very much :)
For the ring band, the important thing is to have the tongue positioned correctly towards the thumb, and to tighten it in the same way as you like to wear your rings.
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ALEXANDRA R.
Rating: 3 out of 5
following a purchase from 02/03/2024
I've ordered from Itsara several times in the past but I have to admit that my last order was a bit disappointing as the item was oxidized. Having said that, jewelry is always very well priced!
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Response from Itsara
Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
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Pascale D.
Rating: 4 out of 5
following a purchase from 29/02/2024
Top jewelry
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delphine M.
Rating: 4 out of 5
following a purchase from 25/02/2024
jewelry I'm looking for
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Alice B.
Rating: 3 out of 5
following a purchase from 20/02/2024
The ring is pretty, but I have my doubts about whether it's silver or not, because the hallmark looks odd. So I'll have to wait and see.
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Response from Itsara
Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
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roberte D.
Rating: 4 out of 5
following a purchase from 17/02/2024
Very satisfied with Itsara services
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Nathalie R.
Rating: 4 out of 5
following a purchase from 18/02/2024
Nice work. Excellent value for money.
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DURIEUX Y.
Rating: 4 out of 5
following a purchase from 15/02/2024
I'm only giving them 4* despite the quality of these rings - but all 3 are too big! In fact, you'll have to wear them on another finger or find reducers - even though we'd taken the correct sizes with the ring set we'd ordered from you! We don't understand ... maybe you sent us other sizes you had in stock? We'd love to know!
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Response from Itsara
Hello Yvette,
As I explained to you during our telephone conversation, if we don't have your size in stock we prefer to call our customers to find a solution together. The ring gauge is very practical, but it's true that the numbers are small and sometimes misinterpreted. I hope that after my call you were able to adjust your rings to your liking. Don't hesitate to come back to us if you need an exchange. Have a nice day.
Joanna
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Helene A.
Rating: 4 out of 5
following a purchase from 16/02/2024
Super
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Colette J.
Rating: 4 out of 5
following a purchase from 15/02/2024
Delighted with my beautiful rings, identical to the photo and quickly delivered.
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Françoise G.
Rating: 4 out of 5
following a purchase from 15/02/2024
for my first order I am very satisfied, it is likely that I will return to you for other purchases I love too much silver jewelry
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Response from Itsara
Hello Françoise,
We are delighted to have been able to satisfy your first order.
See you soon on Itsara. Have a nice day.
Joanna
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Karine F.
Rating: 4 out of 5
following a purchase from 12/02/2024
Very nice jewels, order received in 3 days
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Genevieve C.
Rating: 4 out of 5
following a purchase from 11/02/2024
Received ring very quickly (within 2 days). Unfortunately ring size not available. Waiting for alert message.
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Severine C.
Rating: 4 out of 5
following a purchase from 03/02/2024
Quality jewelry, fast and careful delivery
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Christopher T.
Rating: 4 out of 5
following a purchase from 09/02/2024
Original products and beautiful finishes.
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beatrice C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Fast delivery, ring matches image quality looks good
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FLORENCE M.
Rating: 4 out of 5
following a purchase from 01/02/2024
Good value for money, beautiful jewels
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Martine B.
Rating: 4 out of 5
following a purchase from 30/01/2024
Beautiful jewelry, especially for people who don't have standard sizes. What's more, very good pre-sales and after-sales service to make sure the rings are the right size. The smallest negative point is the search and navigation on the site, which could be improved.
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Response from Itsara
Hello Martine,
We're delighted that you enjoyed your first orders. We're doing more and more to offer our customers non-standard sizes, as we know they're hard to find. On the other hand, since pure silver is more malleable, we can't offer them for all our jewelry, which would be too soft and therefore too easy to deform. We're also working on improving the site and hope to have it running more smoothly in the near future. We look forward to seeing you again. Joanna
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Catherine S.
Rating: 4 out of 5
following a purchase from 30/01/2024
👍
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Gloria D.
Rating: 4 out of 5
following a purchase from 25/01/2024
The photos are exactly like the real thing... I am very happy with my purchase... You sell a product that I love... Bravo to the artisans.
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Response from Itsara
Thank you so much Gloria for your great feedback, it means a lot to us 🥰 We'll pass the message on to our artisans ❤️
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EVA B.
Rating: 4 out of 5
following a purchase from 27/01/2024
Jewel conforms to my expectations, very fast delivery, perfect, nothing to say.
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Anne-claude A.
Rating: 4 out of 5
following a purchase from 27/01/2024
Baguier not received but sent following my request. I was unable to take advantage of the sale prices because of this error. And contrary to the return email, I did not receive a Valentine's Day coupon. So disappointed ... Yet I love the jewelry I received ...
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Response from Itsara
Hello,
I'm sorry that we forgot to include the baguier with your order, and that you were unable to order during the sales period... For the promo code, did you check your spam or the "promotion" category of your mailbox?
Just in case, I'll send it back to you, it's valid until the 18th.
Have a nice day,
Anaïs
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