Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
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Response from Itsara
Hello Dorothée,
As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code :)
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
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Brigitte V.
Rating: 4 out of 5
following a purchase from 25/01/2024
Correct ring quality and fast delivery
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Eric F.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice bracelet, thinner than the picture shows
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Response from Itsara
Hello Eric and thank you 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊
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Laure E.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice products ...to be seen in time
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Paula S.
Rating: 4 out of 5
following a purchase from 15/01/2024
The jewels are magnificent and everyone tells me how beautiful they are. The only negative point is that I have an earring that is defective, which is the risk of "artisanal".
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Response from Itsara
Hello Paula.
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.
Have a nice day
Leonel
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Catherine C.
Rating: 4 out of 5
following a purchase from 15/01/2024
For shipments within Switzerland, customs charges apply. The items ordered are beautiful.
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Response from Itsara
Hello Catherine,
Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.
For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.
Have a nice day
Leonel
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JACQUELINE B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Very good quality jewelry and good delivery. However, there are major breakages on the T bracelets. 18.5/19/19.5.
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Response from Itsara
Hello Jacqueline
We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨
We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.
Have a nice day
Leonel
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Claude B.
Rating: 3 out of 5
following a purchase from 01/01/2024
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
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Response from Itsara
Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
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Annie L.
Rating: 4 out of 5
following a purchase from 30/12/2023
Very good products, although the price is a little high...
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Response from Itsara
Hello Annie and thank you very much :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)
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Christine M.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very nice jewelry at reasonable prices
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Nathalie R.
Rating: 3 out of 5
following a purchase from 10/12/2023
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
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Response from Itsara
Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
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Kattya D.
Rating: 4 out of 5
following a purchase from 19/12/2023
Order received on time. Beautiful silver bracelet. Very original earrings to wear. Jewelry as pictured. Well done and top phone contact. Happy New Year 2024
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Response from Itsara
Thank you so much Kattya for your precious opinions, they mean a lot to us ❤️
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Carole B.
Rating: 3 out of 5
following a purchase from 19/12/2023
Very good quality and competitive price.
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Maya M.
Rating: 3 out of 5
following a purchase from 17/12/2023
Not finished well enough, I expected better from Thailand. Sorry
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Response from Itsara
Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
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STEPHANE C.
Rating: 4 out of 5
following a purchase from 16/12/2023
Jewel conforms and quality bravo A small downside if your packaging are eco responsible they could be in phase with the holidays ....
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Response from Itsara
Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.
Looking forward to seeing you on Itsara
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christophe P.
Rating: 4 out of 5
following a purchase from 16/12/2023
fine
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Norya C.
Rating: 3 out of 5
following a purchase from 13/12/2023
the bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
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Response from Itsara
Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
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christian M.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery on time thank you
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Sarah B.
Rating: 4 out of 5
following a purchase from 15/12/2023
Secure site. Wide selection of high-quality silver jewelry
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Christianne S.
Rating: 4 out of 5
following a purchase from 15/12/2023
Fine
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Ghislaine D.
Rating: 4 out of 5
following a purchase from 12/12/2023
Beautiful jewelry and super-responsive sales. Go with your eyes closed
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Anthony G.
Rating: 4 out of 5
following a purchase from 06/12/2023
Product meets my expectations
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sandrine P.
Rating: 4 out of 5
following a purchase from 13/12/2023
Quality ring as described.
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Angélique B.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very serious .
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Catherine P.
Rating: 4 out of 5
following a purchase from 10/12/2023
Original ring but the ring ordered size very small ordered 54 mm only one finger can take it and still it serves me provided that the finger does not swell.
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Response from Itsara
Hello Catherine, you can request a return on our website if the ring size is not right.
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Melissa D.
Rating: 3 out of 5
following a purchase from 10/12/2023
The rings are perfect, but the bracelet I ordered isn't very sturdy: it doesn't stay round and moved as soon as I wore it.
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Response from Itsara
Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰
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Hélène C.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very pretty jewelry, books quickly.
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Sarah S.
Rating: 4 out of 5
following a purchase from 26/11/2023
Beautiful, high-quality jewelry. Careful, delicate packaging in the image of Itsara.
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NATHALIE B.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good quality jewelry, several orders on this site and never disappointed.
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Jacqueline B.
Rating: 3 out of 5
following a purchase from 09/12/2023
Satisfied
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Delphine B.
Rating: 4 out of 5
following a purchase from 06/12/2023
Ring as described Nice packaging and the ring seal is top notch.
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Karine P.
Rating: 4 out of 5
following a purchase from 08/12/2023
Hello I have not received
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Response from Itsara
Hello Karine, I see on your order history that we have returned your order.
Did you receive it?
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Brigitte B.
Rating: 4 out of 5
following a purchase from 08/12/2023
Not disappointed, the product corresponds to what is proposed. Nothing to say about the delivery. Super
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Mariechristine S.
Rating: 4 out of 5
following a purchase from 01/12/2023
Consistently perfect service and quality, resulting in customer loyalty.
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martine C.
Rating: 3 out of 5
following a purchase from 04/12/2023
Disappointing product quality
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Response from Itsara
Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs
J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 01/12/2023
Satisfied with the jewelry, the speed of delivery and the follow-up by the staff.
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Valrie T.
Rating: 4 out of 5
following a purchase from 26/11/2023
Very beautiful jewelry with quality after-sales service with very friendly and competent people
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DOMINIQUE N.
Rating: 4 out of 5
following a purchase from 25/11/2023
product conforms to the description and presentation photos.
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MARIEFRANCE L.
Rating: 4 out of 5
following a purchase from 23/11/2023
Good quality site
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Nanou R.
Rating: 4 out of 5
following a purchase from 24/11/2023
Earrings conform to the photo and very pretty Correct price Fast delivery I advise
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