Customer reviews of Itsara

9,8 /10

Based on 9 272 published reviews

5 8 572 92% 4 556 6% 3 76 1% 2 34 0% 1 34 0%

Summary of reviews

Itsara consistently delivers with fast shipping and careful packaging, ensuring jewelry arrives promptly and in attractive presentation. Customers highlight clear, accurate sizing guidance and attentive follow-up from the team, including personalized advice that helps prevent sizing mistakes and enhances confidence in purchases. The product quality and design receive strong praise, with many noting delicate, refined pieces, sturdy construction, and a satisfying overall experience supported by reliable delivery. Repeated mentions of helpful service, beautiful finishes, and consistent alignment with product photos reinforce a positive, dependable shopping reputation.

Reviews 3 and 4 stars

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Delphine B.

Published on 23/12/2023 à 17h34 following a purchase from 06/12/2023

Ring as described Nice packaging and the ring seal is top notch.

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Karine P.

Published on 23/12/2023 à 14h13 following a purchase from 08/12/2023

Hello I have not received

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Response from Itsara Published on 17/01/2024

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Brigitte B.

Published on 23/12/2023 à 12h55 following a purchase from 08/12/2023

Not disappointed, the product corresponds to what is proposed. Nothing to say about the delivery. Super

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Mariechristine S.

Published on 20/12/2023 à 07h59 following a purchase from 01/12/2023

Consistently perfect service and quality, resulting in customer loyalty.

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Martine C.

Published on 19/12/2023 à 15h59 following a purchase from 04/12/2023

Disappointing product quality

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Response from Itsara Published on 20/12/2023

Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs

Jacqueline B.

Published on 16/12/2023 à 17h50 following a purchase from 01/12/2023

Satisfied with the jewelry, the speed of delivery and the follow-up by the staff.

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Valrie T.

Published on 11/12/2023 à 15h42 following a purchase from 26/11/2023

Very beautiful jewelry with quality after-sales service with very friendly and competent people

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Dominique N.

Published on 10/12/2023 à 16h04 following a purchase from 25/11/2023

product conforms to the description and presentation photos.

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Mariefrance L.

Published on 10/12/2023 à 11h47 following a purchase from 23/11/2023

Good quality site

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Nanou R.

Published on 09/12/2023 à 19h58 following a purchase from 24/11/2023

Earrings conform to the photo and very pretty Correct price Fast delivery I advise

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Eric B.

Published on 08/12/2023 à 16h47 following a purchase from 22/11/2023

Fast delivery very well packaged I recommend your site thank you

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Myriam M.

Published on 06/12/2023 à 11h14 following a purchase from 20/11/2023

The jewels are beautiful and of good quality. Too bad the price is too high to treat yourself more often.

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Claire J.

Published on 05/12/2023 à 16h14 following a purchase from 20/11/2023

Original ring. For me, however, it's a little too wide on the phalanx. Always happy and interested in the beautiful jewelry offered by ITSARA.

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Brigitte P.

Published on 04/12/2023 à 14h12 following a purchase from 19/11/2023

When a customer asks you to deliver to a parcel post, there's a reason. My hours don't allow me to go to the post office.

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Response from Itsara Published on 20/12/2023

Hello Brigitte,
Shipping labels are generated according to the customer's choice, which is made after payment. It's not our choice.
So we had no way of knowing that you didn't want to be delivered to a post office, we're sorry.

Therese D.

Published on 29/11/2023 à 10h29 following a purchase from 14/11/2023

I'm satisfied with my bracelet, now I just have to make sure my daughter-in-law likes it, as it's intended for her. After contacting you by phone for a possible return after 01/12, I've noticed that you're very attentive and understanding. Thank you

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Response from Itsara Published on 20/12/2023

Hello Therese,
We hope she likes it and that it fits 🥰

Valerie D.

Published on 26/11/2023 à 17h05 following a purchase from 11/11/2023

Very satisfied

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Jacques M.

Published on 25/11/2023 à 12h42 following a purchase from 10/11/2023

A little disappointed by the finish the silver is very black and does not go away Domage

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Response from Itsara Published on 20/12/2023

Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.

Anne C.

Published on 24/11/2023 à 13h46 following a purchase from 09/11/2023

Bracelet meets my expectations

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Mariehlne F.

Published on 23/11/2023 à 10h47 following a purchase from 08/11/2023

What interests me about you is that you make large sizes for rings.

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Response from Itsara Published on 24/11/2023

And we're not stopping just yet :)

See you soon,
Anaïs

Brigitte B.

Published on 19/11/2023 à 22h44 following a purchase from 04/11/2023

Disappointed by the thinness of the bracelet which does not reflect the photo!

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Response from Itsara Published on 24/11/2023

Hello Brigitte,

As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.

Have a nice day,
Anaïs

Catherine H.

Published on 19/11/2023 à 20h33 following a purchase from 04/11/2023

Very satisfied with my latest purchase!

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Jol L.

Published on 16/11/2023 à 09h19 following a purchase from 31/10/2023

Satisfied by my purchase which is a quality jewel

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Evelyne B.

Published on 15/11/2023 à 11h03 following a purchase from 28/10/2023

Beautiful jewelry!!!

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Julien R.

Published on 14/11/2023 à 16h18 following a purchase from 30/10/2023

The jewel arrived on schedule. The bracelet is very beautiful and exactly what I wanted. However, I don't like your boxes.

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Response from Itsara Published on 24/11/2023

Hello Julien,

Thank you very much for your compliments :)
As for our boxes, we're sorry you didn't like them :(
We're very proud of them, though, as they're made from mulberry bark, which is shed and reformed naturally.
Well, we can't please in every respect, but the main thing is that you liked the bracelet :)

We look forward to seeing you on Itsara,

Anaïs

Christelle L.

Published on 02/11/2023 à 07h44 following a purchase from 17/10/2023

perfect!

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Rebecca C.

Published on 28/10/2023 à 14h41 following a purchase from 13/10/2023

Very nice products, good quality and great packaging with lots of care!

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Philippe G.

Published on 26/10/2023 à 12h31 following a purchase from 10/10/2023

average quality jewelry for the price, especially on the quality of silver which is in my opinion not great quality ... even if it is true that solid silver is less "bright" than 925 it is really not up to the photos of the site ... and the clasp is very fragile ... the clasp is very fragile ... since it's already broken ... as far as customer service is concerned, I'm very pleased with philippe. as for the rest, I'm very pleased with the delivery and customer service.

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Response from Itsara Published on 03/11/2023

Hello Philippe,

Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.

As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.

For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂

With pleasure

Rachelle C.

Published on 17/10/2023 à 15h33 following a purchase from 02/10/2023

Beautiful bracelet, as I expected. Fast delivery. The option of paying in 3 instalments free of charge is very nice. I recommend

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Lise F.

Published on 15/10/2023 à 15h49 following a purchase from 30/09/2023

Shipping ok Packaging perfect Mitigated on the product, to be seen in use

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Marie Jose C.

Published on 15/10/2023 à 10h30 following a purchase from 19/09/2023

Beautiful, authentic jewelry Reliable after-sales service

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Corinne L.

Published on 14/10/2023 à 12h13 following a purchase from 29/09/2023

Very good quality and original jewelry. Totally satisfied with my order

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Klaus G.

Published on 10/10/2023 à 02h51 following a purchase from 24/09/2023

Perfect

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Nicole B.

Published on 02/10/2023 à 09h09 following a purchase from 16/09/2023

Very serious site. Top staff. I recommend this site it is satisfied or refunded. So very securisant

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Laurence G.

Published on 30/09/2023 à 17h34 following a purchase from 15/09/2023

Very good site and jewels as described

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Catherine A.

Published on 28/09/2023 à 06h30 following a purchase from 12/09/2023

I am delighted with my purchases. I just have a little problem with my ring that I tighten regularly and I'm afraid of losing it.

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Elisabeth D.

Published on 27/09/2023 à 12h44 following a purchase from 12/09/2023

Bracelet meets my expectations, corresponds exactly to the design, very pretty, fast delivery and beautifully packaged.

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Marie B.

Published on 18/09/2023 à 17h36 following a purchase from 03/09/2023

The rings on the earrings are not thin enough for my taste. This causes a little discomfort at the end of the day.

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Marilyn C.

Published on 05/09/2023 à 02h27 following a purchase from 20/08/2023

Beautiful steel jewelry Perfectly matches the description Fast delivery as advertised

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Response from Itsara Published on 08/09/2023

Hello Marilyn, and thank you for your kind compliments :)
However, our jewelry is made of sterling silver, not steel.

Aline C.

Published on 04/09/2023 à 11h34 following a purchase from 19/08/2023

Beautiful jewelry. I ordered one more strand and it's perfect. I didn't find the clasp difficult to use. Aline

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Valerie D.

Published on 03/09/2023 à 06h18 following a purchase from 14/08/2023

very satisfied with my order

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