Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

Reviews 3 and 4 stars

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Nicolas S.

Published on 30/07/2023 à 08h47 following a purchase from 15/07/2023

Very good quality, beautiful, well-presented packaging. Delays a little long for Belgium

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Anny D.

Published on 21/07/2023 à 17h36 following a purchase from 06/07/2023

Satisfactory first order

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Valrie M.

Published on 17/07/2023 à 08h14 following a purchase from 01/07/2023

I was a little surprised by the size and thickness of the jewelry I ordered (earrings). I was expecting heavier, thicker jewelry. The quality seems to be there.

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Valrie T.

Published on 15/07/2023 à 14h56 following a purchase from 30/06/2023

Very nice products and very good quality I once had a problem with the back of earrings that was fixed very quickly The only downside is that the photos do not always render the true effect And the ring I just received is a little too big I would have liked something thinner In the photo it did not seem so thick Apart from that everything is fine

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Response from Itsara Published on 16/07/2023

Good evening Valérie,
First of all, thank you very much for your kind words.
If you wish, you can return the ring to us, there's nothing to worry about :)

Sverine D.

Published on 15/07/2023 à 05h06 following a purchase from 29/06/2023

Perfect. Jewelry in accordance with the photos and my expectations.

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Sandrine C.

Published on 13/07/2023 à 18h37 following a purchase from 28/06/2023

High quality

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Danielle G.

Published on 12/07/2023 à 14h39 following a purchase from 27/06/2023

Disappointed, silver blackened very quickly and average strength 😩

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Jacqueline B.

Published on 07/07/2023 à 11h50 following a purchase from 22/06/2023

Problem with the rings

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nadine B.

Published on 07/07/2023 à 08h12 following a purchase from 21/06/2023

order received quickly satisfied with my jewelry

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Vianney B.

Published on 03/07/2023 à 18h38 following a purchase from 18/06/2023

I think good quality beautiful appearance see in the long term I think make new purchases Thank you

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STEFANIE M.

Published on 21/06/2023 à 21h20 following a purchase from 06/06/2023

Pretty, good-quality jewelry. The packaging and gift box could do with a little more attention.

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Agnes T.

Published on 21/06/2023 à 11h28 following a purchase from 05/06/2023

Very good quality jewelry, this is the second ring and there will be more.

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Bruno P.

Published on 21/06/2023 à 08h36 following a purchase from 06/06/2023

BEAUTIFUL JEWELS

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Catherine G.

Published on 17/06/2023 à 07h17 following a purchase from 01/06/2023

Very beautiful jewelry, good quality, fast delivery I sincerely recommend. My daughter and I loved it.

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Marie pierre L.

Published on 16/06/2023 à 12h46 following a purchase from 01/06/2023

A little disappointed

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Response from Itsara Published on 18/06/2023

Hello Marie-Pierre,

I'm sorry to hear that you were not completely satisfied with your jewelry.
Please do not hesitate to send us an email at [email protected] to let us know what the problem is, we will do our best to find a solution :)

Maria helena M.

Published on 15/06/2023 à 15h23 following a purchase from 30/05/2023

Beautiful jewelry and very good quality

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Sylviane F.

Published on 04/06/2023 à 09h18 following a purchase from 17/05/2023

Beautiful quality jewelry sent with care

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Karine G.

Published on 03/06/2023 à 16h59 following a purchase from 19/05/2023

The products are of high quality. Delivery is fast. The packaging is original.

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stephanie M.

Published on 01/06/2023 à 16h28 following a purchase from 17/05/2023

medium bushing finish

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Response from Itsara Published on 02/06/2023

Hello Stéphanie,
I'm sorry to hear that you are not satisfied with your order :(
All our jewelry is entirely handmade, without molds, so some soldering may not be very pretty...
We pay great attention to this kind of detail, but some may unfortunately escape our vigilance :(
Please feel free to send us an e-mail to [email protected], asking for a return slip so that we can exchange your ring if you wish.

Don't hesitate to come back to us,

Very nice day,
Anaïs.

Julie L.

Published on 29/05/2023 à 18h06 following a purchase from 14/05/2023

Very pretty jewelry. Received quickly in a pretty box. I'm delighted with my purchase!

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Magali C.

Published on 27/05/2023 à 18h29 following a purchase from 12/05/2023

Quick Hard to measure your finger

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Muriel B.

Published on 27/05/2023 à 13h30 following a purchase from 12/05/2023

Nice products, although prices have gone up.

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Celine M.

Published on 27/05/2023 à 08h48 following a purchase from 12/05/2023

Fast delivery, good quality products3

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Coralie F.

Published on 26/05/2023 à 20h28 following a purchase from 10/05/2023

Very happy with these jewels.

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joelle U.

Published on 26/05/2023 à 18h31 following a purchase from 11/05/2023

Very pretty silver ring good return service, free.. no problem like on other sites..order with confidence.... quality matches price

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Patricia C.

Published on 19/05/2023 à 09h42 following a purchase from 04/05/2023

The earrings I ordered arrived on time and were of high quality, my daughter was very happy.

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Sylviane Y.

Published on 16/05/2023 à 10h31 following a purchase from 30/04/2023

To tell you the truth, the ring I've chosen looks sloppy on the joint, it looks like a handmade piece but not very well finished.

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Response from Itsara Published on 21/05/2023

Good evening Sylviane,
It's true that this is craftsmanship, which is why we always check that the welds are not too rough. Your ring must have escaped our attention, and we're very sorry about that.
Please email us at [email protected] and ask for a return slip.
Once again, we're very sorry.

Rgine G.

Published on 09/05/2023 à 19h51 following a purchase from 24/04/2023

Very nice jewelry (I bought earrings), fast delivery, I'm very happy!

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CECILIA A.

Published on 04/05/2023 à 06h44 following a purchase from 18/04/2023

Very good quality

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ZOHRA B.

Published on 27/04/2023 à 19h00 following a purchase from 12/04/2023

Rings too big We should have sent a ring maker to be sure of the right size.

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Response from Itsara Published on 04/05/2023

Hello Zohra,
You can request a free baguier on our site, to avoid any error.
However, we automatically include it with every first order.
Reading your review, I guess we forgot to put it and I apologize.
Please don't hesitate to send us an e-mail, both for the ring set and for a possible return if the rings are not the right size.

We remain at your disposal :)

stphanie B.

Published on 27/04/2023 à 14h27 following a purchase from 10/04/2023

I've ordered from Istara 4 or 5 times, for €150 to €190 each time, I love the rings, but for that amount, when I specify that it's for gifts, no box, no certificate for each item, and no loyalty service, I get bored.

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Response from Itsara Published on 04/05/2023

Hello, Stéphanie,

Our gift wrapping is in the form of gift bags, which we enclose with the order, along with baguiers when specified, as you did. Did you get them?
We don't really have a loyalty service at the moment, but we're working on it.
On the other hand, our customers receive promotional mailings before new customers, and the percentages are different. That's our current loyalty system :)
As for the certificate, I assume you're talking about a certificate of authenticity, which we don't actually provide, because all our jewelry is hallmarked with our importer's hallmark, registered with the Nice customs guarantee office as proof of its authenticity and guaranteeing the quality and origin of the jewelry. Your comment is nonetheless pertinent, and we'll be looking into the matter.
In the meantime, for information on the authenticity of silver, please visit our https://itsara.net/pages/argent-pur-et-massif page.

Don't hesitate to come back to us if necessary :)

Christine L.

Published on 25/04/2023 à 17h54 following a purchase from 10/04/2023

I have my doubts about the fact that it is solid silver. no hallmark.....

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Response from Itsara Published on 04/05/2023

Hello Christine,

Have you checked the back of each "blade" for the hallmark?
In general, we do it in a corner or on a discreet spot, so that it is not obvious on the jewel for aesthetic reasons. For these buckles, it's usually either a top or bottom corner, at the back of the blades.
I invite you to click on the following link, which will take you to a page on our site where you'll find all the information you need about our importer's hallmark etc. :)

https://itsara.net/pages/argent-pur-et-massif

Don't hesitate to come back to us if necessary :)

Nathalie B.

Published on 20/04/2023 à 12h18 following a purchase from 30/03/2023

Welcome back

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Mireille L.

Published on 20/04/2023 à 10h49 following a purchase from 04/04/2023

Satisfied with delivery time and products

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Carole B.

Published on 19/04/2023 à 17h54 following a purchase from 03/04/2023

Very satisfied from the moment I placed my order to the moment I received it.very nice and original gift box.see you soon.

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Martine L.

Published on 19/04/2023 à 03h39 following a purchase from 03/04/2023

Very satisfied, nice perfumed packaging, the jewels are too beautiful, I will do another order without hesitation. Thank you

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Carine A.

Published on 15/04/2023 à 00h39 following a purchase from 30/03/2023

Excellent service and beautiful jewelry! The only downside was that the ring I received was damaged, but as I was returning it, I decided to keep it.

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Response from Itsara Published on 24/04/2023

Good evening, please email us at [email protected] with a photo of your ring.

Michelle G.

Published on 14/04/2023 à 12h06 following a purchase from 30/03/2023

I am very happy with my order, for the bracelet, but my 2 rings were a little wide, so I changed the fingers on which they were to be worn. I will see later to buy 2 others ... otherwise they are very good ...

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roberte D.

Published on 14/04/2023 à 08h26 following a purchase from 26/03/2023

Very good products. However, the earrings are a little too heavy to wear, which is a pity, otherwise they are very beautiful.

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Brisset I.

Published on 06/04/2023 à 20h52 following a purchase from 22/03/2023

Very fast shipping, good product, will have in time if the quality is good. The ring is pretty, but I have one regret about the finish: you can see too much of the soldering on the rings. I really like the careful packaging and the little gift box.

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Response from Itsara Published on 14/04/2023

Hello Isabelle

Thank you for your comment, it's absolutely right. The finishes are sometimes visible on thin sections. You have to consider the technical means used in Kway Tom's village. Some craftsmen have more or less technology at their disposal. Polishing is often carried out in bundles of dry bergamot leaves on small pieces such as the ring you bought. This is still beautiful, so we'll leave out any models for which this is not the case.

With pleasure
leonel

Ps: I'll take the liberty of doubling the response to your two reviews.