Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
Unfortunately I wasn't able to order one or two pieces as they were out of stock, so I'm a bit disappointed. Nevertheless, this site seems to me to be very serious.
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/02/2025
The service is quick and reliable. The earrings are beautiful and of good quality. Unfortunately, there's only one small drawback: the hooks are relatively soft and deform.
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Helene D.
Rating: 4 out of 5
following a purchase from 13/02/2025
The items are always up to my expectations. They are of good quality and look great
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Celine O.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very satisfied and fast delivery
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huguette M.
Rating: 4 out of 5
following a purchase from 04/02/2025
Perfect
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Christophe G.
Rating: 4 out of 5
following a purchase from 03/02/2025
Beautiful, high-quality ethnic and ethical products, at reasonable prices and delivered quickly. What more could you ask for?
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Etiennise A.
Rating: 4 out of 5
following a purchase from 29/01/2025
Itsara is a boutique that I recommend because I've never been disappointed by their jewelry, the sales service is respected, and they listen to the customer. Quick to respond to the slightest question. Thank you
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Response from Itsara
Hello Etiennise,
We thank you for your comment and are delighted to hear of your satisfaction with our jewelry and services 😊
Best regards,
Itsara Dolma
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Doryan N.
Rating: 4 out of 5
following a purchase from 26/01/2025
Your jewels are very beautiful at affordable prices Thank you.
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Huguette C.
Rating: 4 out of 5
following a purchase from 23/01/2025
Conscientious,,the ring is beautiful fast delivery
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NOELLE O.
Rating: 4 out of 5
following a purchase from 24/01/2025
Very nice bracelet ... as on the picture Thank you
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WANDA L.
Rating: 4 out of 5
following a purchase from 21/01/2025
Very well done site, easy to read with beautiful photos. Very good communication but the quality of the ring ordered was very poor, hence the return.
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Audrey L.
Rating: 4 out of 5
following a purchase from 17/01/2025
Received promptly 👍
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Nadege R.
Rating: 4 out of 5
following a purchase from 17/01/2025
Perfect...I'll add the 5th star in a few months, if the quality of the jewel remains intact...
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Cecile B.
Rating: 4 out of 5
following a purchase from 05/01/2025
Beautiful bracelet and ring, sent in recyclable packaging, I recommend.
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mylene L.
Rating: 4 out of 5
following a purchase from 30/12/2024
Very nice jewels and above all fast delivery, it's great.
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Said A.
Rating: 4 out of 5
following a purchase from 26/12/2024
Hello, thank you for the product that unfortunately I had to make a return the following reason I gave the right measures, the concern the bracelet was too large hence the reason for the return to facilitate I had to the way give the right measure with a string for The right measure, otherwise for the sualti service and speed and Politeness I would like to thank one of the person who and Vanessa very professional thank you very much well to you bleed Said
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Response from Itsara
Hello Said,
Thank you for your comment, we have indeed proceeded to a return for exchange.
When we process orders, we take the liberty of contacting our customers to ensure that the measurement ordered corresponds to the wrist circumference without margin. As you said earlier, we were able to measure the string you sent us with the return to exchange for the correct size 😉
Thank you for your compliments.
Au plaisir
Sincerely
Itsara Vanessa
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Philippe P.
Rating: 4 out of 5
following a purchase from 24/12/2024
Beautiful jewels
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Wilfried B.
Rating: 4 out of 5
following a purchase from 24/12/2024
Good quality,
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Sebastien T.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very nice product, original to wear
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Nicolas C.
Rating: 4 out of 5
following a purchase from 20/12/2024
Nice ring overall. Just a little wide at the assembly, but for the price it's decent.
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Yveline D.
Rating: 4 out of 5
following a purchase from 11/12/2024
SATISFIED
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MAS C.
Rating: 4 out of 5
following a purchase from 03/12/2024
I am very satisfied with the jewelry I ordered from Itsara.
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Gloria D.
Rating: 4 out of 5
following a purchase from 12/12/2024
I'm sensitive to silver metal, ethnic theme .....you sell a good product and a well-presented plus.
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hajar M.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good and original product
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Murielle A.
Rating: 4 out of 5
following a purchase from 09/12/2024
Jewelry of the highest quality, both in terms of the silver used and the design. Very good value for money. A very serious company.
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Armelle L.
Rating: 4 out of 5
following a purchase from 08/12/2024
I would have liked a box for the second pair of buckles.
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Response from Itsara
Hello Armelle,
Thank you for your comment.
We gladly offer gift bags, but on request.
When you place an order, please feel free to enter comments and we will contact you before shipping the order 😉
Have a nice day!
Sincerely
ITSARA Vanessa
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Christelle B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very pleased with the responsiveness and service.
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Marjorie L.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very pretty earrings for a Christmas gift that is sure to be appreciated 👍🏻
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karine G.
Rating: 4 out of 5
following a purchase from 04/12/2024
I am very satisfied with my order and the service.
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CORINNE L.
Rating: 4 out of 5
following a purchase from 01/12/2024
I was unable to enter the place of delivery when ordering but the response by Mel was quick.
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Response from Itsara
Hello Corinne
Thank you for sharing your experience 🙂 It's invaluable in helping us improve our system.
Of course we are always ready to listen to you and can rectify the delivery address or delivery method before dispatch. Don't hesitate to contact us for advice or jewelry care ☺️
I wish you a very merry Christmas and a happy New Year.
Looking forward to seeing you again
Sincerely
Isabelle
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Hedwige W.
Rating: 4 out of 5
following a purchase from 02/12/2024
They probably didn't have the size of bracelets I wanted, and instead of telling me, they sent me some that were too big...what a shame!
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Response from Itsara
Hello Hedwige,
If we are out of stock in the size you ordered, we will contact our customers to work out an arrangement (choice of another piece of jewelry or refund). If you did not receive the correct size, it is probably an error that was made during the preparation of your order, and we are sincerely sorry.
The return period (1 month) has passed, but you can contact us by e-mail: [email protected], and we will do it manually for you if necessary.
We look forward to hearing from you.
Have a nice day.
Sincerely
ITSARA Vanessa
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Yolene P.
Rating: 4 out of 5
following a purchase from 02/12/2024
The order was well received and the item was in good condition.
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Danielle H.
Rating: 4 out of 5
following a purchase from 02/12/2024
the earrings ordered are very pretty, but very very fragile...! Silver too soft...
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Response from Itsara
Hello Danielle
Thank you for your order and your comment 🙂 The silver used in our jewelry is 99.9% pure and 97% minimum when there is soldering (much higher than 92.5%). The purity of this silver gives the material greater malleability, which facilitates totally handcrafted production, zero risk of allergy and great durability.
On the other hand, for small, delicate pieces such as earring stems, they need to be handled delicately to avoid excessive deformation. To this end, we include a note on paper with the earrings, advising you on how to handle them, due to the purity and malleability of silver.
On the other hand, don't hesitate to contact us if you need your earrings reshaped, we'll be delighted to help 🙂
I remain at your disposal
Sincerely
Isabelle
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Sylvie A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very pretty jewels.
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Marc C.
Rating: 4 out of 5
following a purchase from 30/11/2024
a consultant
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beatrice S.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very happy with my 2 orders, responsive customer service Perfect
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sandra L.
Rating: 4 out of 5
following a purchase from 26/11/2024
The jewelry is very nice. However, it takes a long time to receive orders with tracked mail: order placed on Dec 5 and mail still in transit.
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Response from Itsara
Hello Sandra
Thank you for taking the time to leave your opinion 🙏🏼
I'm sorry that delivery took longer than expected. Normally it takes 3 working days, and yours took 5 working days (Thursday December 5 to Thursday December 12). The festive period at the beginning of December overloads the post office, and it's true that delivery times are slightly longer. Outside the holiday season, delivery times are faster, although still longer than colissimo 😉.
I hope you have a wonderful holiday season!
Looking forward to seeing you
Isabelle
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Noah T.
Rating: 4 out of 5
following a purchase from 25/11/2024
Fast delivery and good quality ring
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Christelle G.
Rating: 4 out of 5
following a purchase from 24/11/2024
Committed to customer satisfaction
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Chantal P.
Rating: 4 out of 5
following a purchase from 22/11/2024
Good product
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