Customer reviews of Itsara

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9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

4 star reviews

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V
Valerie T.
Rating: 4 out of 5
following a purchase from 13/11/2024
Very nice and good quality
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Françoise G.
Rating: 4 out of 5
following a purchase from 09/11/2024
Happy with my purchase
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Nadine G.
Rating: 4 out of 5
following a purchase from 03/11/2024
Super! Faithful to the order, very beautiful jewels
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anita K.
Rating: 4 out of 5
following a purchase from 30/10/2024
The jewelry is beautiful. I ordered a ring and earrings. But if you don't mind me saying so, it's a shame that the 2 pieces of jewelry were put together in a single box. They were gifts, and I didn't have any gift-wrapping; the paper bag is certainly eco-friendly, but for a gift, a paper box would have been better... even if it meant paying extra...
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Response from Itsara
Hello Anita 🙂

Thank you for taking the time to write your review 🙏🏼.
In the future, I invite you to let us know if you would like gift wrapping, we can then offer you several types of wrapping depending on the items ordered ☺️.
In certain situations, we can also send them express 😉.
But it's true that if we don't have any details, we send all the jewelry in a single box.

I'll be in touch if you need me
I hope you have a wonderful holiday season

Isabelle
A
Anne V.
Rating: 4 out of 5
following a purchase from 26/10/2024
Very pretty jewels The only drawback is the clasp on the bracelet. I would have preferred the classic spring clasp.
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Eric J.
Rating: 4 out of 5
following a purchase from 20/10/2024
well
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Philippe P.
Rating: 4 out of 5
following a purchase from 11/10/2024
Very competent, fast delivery
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Isabelle S.
Rating: 4 out of 5
following a purchase from 17/10/2024
As requested. Delivery on time
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Marielle P.
Rating: 4 out of 5
following a purchase from 09/10/2024
Very pretty jewels and a contact with very nice and professional people Good continuation
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Nathalie B.
Rating: 4 out of 5
following a purchase from 08/10/2024
Very good
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EVELYNE F.
Rating: 4 out of 5
following a purchase from 04/10/2024
Very good except for the fact that delivery took place 3 days after the planned date.
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Response from Itsara
Hello Evelyne,

We're sorry that the post office was a little slow in delivering your package, unfortunately this incident is beyond our control.
Thank you for your understanding.
I wish you a very nice day

Joanna
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Celine O.
Rating: 4 out of 5
following a purchase from 02/10/2024
Beautiful jewelry and fast delivery Very satisfied
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Camille B.
Rating: 4 out of 5
following a purchase from 20/09/2024
One ring out of 3 looked just like the photos. The others looked much better in the photos.
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Mathilde R.
Rating: 4 out of 5
following a purchase from 15/09/2024
The jewel is very pretty but I am a little disappointed by the size of the cat's paws which I find small.
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Response from Itsara
Hello Mathilde,

I think you must have come to the wrong store as we don't sell cat paw jewelry 😊.
I hope your baguier will come in handy.
I wish you a beautiful day ☀️
Joanna
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Amandine D.
Rating: 4 out of 5
following a purchase from 15/09/2024
Original, high-quality jewelry. I recommend
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Michel V.
Rating: 4 out of 5
following a purchase from 14/09/2024
As expected.
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Fabienne P.
Rating: 4 out of 5
following a purchase from 12/09/2024
Same as picture... very pretty
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Jacqueline A.
Rating: 4 out of 5
following a purchase from 06/09/2024
Beautiful jewel
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Nadine D.
Rating: 4 out of 5
following a purchase from 23/08/2024
Beautiful jewelry, fast shipping
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Celeste D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Everything conforms to the site
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Caroline P.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very good
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nadine C.
Rating: 4 out of 5
following a purchase from 20/08/2024
Very good
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Sandrine M.
Rating: 4 out of 5
following a purchase from 15/08/2024
Very serious I am delighted with my order, delivery and customer service for ring sizes.
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Marie Josee C.
Rating: 4 out of 5
following a purchase from 13/08/2024
Original and trendy
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Pascale O.
Rating: 4 out of 5
following a purchase from 02/08/2024
Very pretty ring
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Elisabeth L.
Rating: 4 out of 5
following a purchase from 04/08/2024
Ring very good, fine band very good but wide band scratches too fast I put it 3/4 times and it's already full of little scratches :( for the price I'm disappointed because I really like the fact that it's wide.
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Response from Itsara
Hello Elisabeth,
We're sorry to hear about your disappointment with the 26 bracelet.
Our jewelry is pure silver and there is no protection against scratches. These will live with it as we do, and in time it will have other micro-scratches that will harmonize the bracelet as a whole.
We remain at your disposal.
Sincerely
ITSARA Vanessa
B
Brigitte M.
Rating: 4 out of 5
following a purchase from 03/08/2024
It's a shame that home delivery isn't free!
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Response from Itsara
Hello Brigitte,
Unfortunately, we can't offer Colissimo home delivery because we're a very small company. We hope that one day we'll be big enough and strong enough to be able to offer this service to our customers.
Have a nice day!
Sincerely
ITSARA Vanessa
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ISABELLE B.
Rating: 4 out of 5
following a purchase from 29/07/2024
Very good site. The jewelry is superb and of high quality.
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Cristelle D.
Rating: 4 out of 5
following a purchase from 28/07/2024
I think it's really beautiful jewelry, original packaging, and the fact that I can contact them by phone I think it's very good. I'd definitely recommend it. Maybe I could see about getting some little discount vouchers from time to time.
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Response from Itsara
Hello Cristelle,
Thank you for your review and the nice compliments, we're delighted that you like our jewelry.
We send discount codes valid on all collections at holiday time (Christmas, Valentine's Day, Mother's Day, birthdays), we'll leave it to you to watch your mailbox.
We remain at your disposal.
Sincerely
ITSARA Vanessa
Belle
C
Caroline C.
Rating: 4 out of 5
following a purchase from 25/07/2024
Super! What beautiful rings! Nevertheless, an advertisement about receiving the parcel in 48 hours... except that I received everything a week later.
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Response from Itsara
Hello Caroline,
We're delighted that you like our jewelry.
Concerning the delivery time, we are a very small company and we don't work on weekends. Your order of Saturday August 3rd was processed on Monday August 5th and handed over to the Post Office the same day. The delivery should have been made on Wednesday August 7, but you received it on August 8. Unfortunately, we cannot guarantee delivery times during the summer months, as the Post Office has to call in replacements to provide the service, but this is not as efficient as with the regulars.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
F
FREDERIC B.
Rating: 4 out of 5
following a purchase from 23/07/2024
Clear and precise website Polite, friendly, smiling and efficient sms and phone contact Beautiful jewelry
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Martine T.
Rating: 4 out of 5
following a purchase from 20/07/2024
Problem with the bracelet: it darkens my skin and is duller than the photo on the website.
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Response from Itsara
Hello Martine,
We're sorry to hear about your disappointment with the 05 bracelet.
The fact that the bracelet darkens your skin is probably due to sweating. When it's hot, we sweat and some people have a more acidic PH, which can darken the skin. We advise you to put it back on when it's cooler, and also to clean it according to our advice: with a stainless steel ball, also known as a steel wool (used to clean the bottom of saucepans) and washing-up liquid. A short video is available on our site in the services, advice and maintenance section.
We remain at your disposal.
Have a nice day!
Sincerely
ITSARA Vanessa
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Estefania V.
Rating: 4 out of 5
following a purchase from 15/07/2024
Beautiful craftsmanship
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Sonia L.
Rating: 4 out of 5
following a purchase from 15/07/2024
Ordered a size 57 which turned out to be smaller than my 56 gram ring...
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Response from Itsara
Hello Sonia,
Our rings are measured with a triboulet and are standard sizes.
Please do not hesitate to contact us if you have any questions.
Sincerely
ITSARA Vanessa

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Natalie R.
Rating: 4 out of 5
following a purchase from 10/07/2024
Fast, efficient size change
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catherine C.
Rating: 4 out of 5
following a purchase from 08/07/2024
Receipt of my ring very fast well presented conform to the photo I am very satisfied I will recommend
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Anne V.
Rating: 4 out of 5
following a purchase from 27/06/2024
For once, since I've been loyal, I'm a little less satisfied. The first time I put the earrings on, one of them completely twisted, even though I'm very careful because I know that silver is very fragile. Too bad, I really liked them...
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Response from Itsara
Hello Anne,

Don't hesitate to contact us by email or phone if you need, we are at your disposal from Monday to Friday from 9am to 4pm.
If necessary, we'll arrange to have the earrings returned 😊
I wish you a beautiful day ☀️
Joanna
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Sylvie W.
Rating: 4 out of 5
following a purchase from 29/06/2024
Very good product I am not disappointed
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Elisabeth F.
Rating: 4 out of 5
following a purchase from 28/06/2024
Good site but delivery takes a while
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Response from Itsara
Hello Elisabeth,

It's true that this delivery was delayed, but as the parcel made two return trips to us due to an address error, I think that's normal.
Even so, we took longer with the post office 😊
Very nice day ☀️
Joanna
A
Agnes F.
Rating: 4 out of 5
following a purchase from 27/06/2024
As pictured. Rare customer service!
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Response from Itsara
Hello Agnès,

Thank you for your heartfelt message 🥰
Very nice day ☀️
Joanna
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