Customer reviews of Itsara

9,8 /10

Based on 9 142 published reviews

5 8 450 92% 4 547 6% 3 78 1% 2 33 0% 1 34 0%

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

4 star reviews

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Severine C.

Published on 26/02/2024 à 09h35 following a purchase from 03/02/2024

Quality jewelry, fast and careful delivery

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Christopher T.

Published on 25/02/2024 à 11h23 following a purchase from 09/02/2024

Original products and beautiful finishes.

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beatrice C.

Published on 19/02/2024 à 07h55 following a purchase from 01/02/2024

Fast delivery, ring matches image quality looks good

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FLORENCE M.

Published on 17/02/2024 à 06h57 following a purchase from 01/02/2024

Good value for money, beautiful jewels

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Martine B.

Published on 15/02/2024 à 17h42 following a purchase from 30/01/2024

Beautiful jewelry, especially for people who don't have standard sizes. What's more, very good pre-sales and after-sales service to make sure the rings are the right size. The smallest negative point is the search and navigation on the site, which could be improved.

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Response from Itsara Published on 16/02/2024

Hello Martine,
We're delighted that you enjoyed your first orders. We're doing more and more to offer our customers non-standard sizes, as we know they're hard to find. On the other hand, since pure silver is more malleable, we can't offer them for all our jewelry, which would be too soft and therefore too easy to deform. We're also working on improving the site and hope to have it running more smoothly in the near future. We look forward to seeing you again. Joanna

Catherine S.

Published on 15/02/2024 à 16h42 following a purchase from 30/01/2024

👍

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Gloria D.

Published on 13/02/2024 à 08h45 following a purchase from 25/01/2024

The photos are exactly like the real thing... I am very happy with my purchase... You sell a product that I love... Bravo to the artisans.

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Response from Itsara Published on 14/02/2024

Thank you so much Gloria for your great feedback, it means a lot to us 🥰 We'll pass the message on to our artisans ❤️

EVA B.

Published on 11/02/2024 à 19h00 following a purchase from 27/01/2024

Jewel conforms to my expectations, very fast delivery, perfect, nothing to say.

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Anne-claude A.

Published on 11/02/2024 à 17h24 following a purchase from 27/01/2024

Baguier not received but sent following my request. I was unable to take advantage of the sale prices because of this error. And contrary to the return email, I did not receive a Valentine's Day coupon. So disappointed ... Yet I love the jewelry I received ...

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Response from Itsara Published on 14/02/2024

Hello,
I'm sorry that we forgot to include the baguier with your order, and that you were unable to order during the sales period... For the promo code, did you check your spam or the "promotion" category of your mailbox?
Just in case, I'll send it back to you, it's valid until the 18th.

Have a nice day,
Anaïs

Brigitte V.

Published on 10/02/2024 à 08h56 following a purchase from 25/01/2024

Correct ring quality and fast delivery

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Eric F.

Published on 04/02/2024 à 22h14 following a purchase from 20/01/2024

Nice bracelet, thinner than the picture shows

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Response from Itsara Published on 08/02/2024

Hello Eric and thank you 😊
Although the photos are close to reality, we always advise to look in the "details" section where we inform all the dimensions of the jewels, it allows to realize well.
Don't hesitate to come back to us if necessary 😊

Laure E.

Published on 04/02/2024 à 10h40 following a purchase from 20/01/2024

Nice products ...to be seen in time

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Paula S.

Published on 31/01/2024 à 04h53 following a purchase from 15/01/2024

The jewels are magnificent and everyone tells me how beautiful they are. The only negative point is that I have an earring that is defective, which is the risk of "artisanal".

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Response from Itsara Published on 09/02/2024

Hello Paula.
Thank you for the beauty
If we check the models before sending, we sometimes miss defects. You can return them for exchange without any worries. Even now.

Have a nice day
Leonel

Catherine C.

Published on 30/01/2024 à 14h41 following a purchase from 15/01/2024

For shipments within Switzerland, customs charges apply. The items ordered are beautiful.

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Response from Itsara Published on 09/02/2024

Hello Catherine,

Yes, unfortunately. Please note that French vat is not included for countries subject to customs. For Switzerland, we have calculated that the price is the same as in France, starting at 150 Frs.

For smaller amounts, it's best to buy through a French friend. We'll be happy to send the gift on your behalf 😇.

Have a nice day
Leonel

JACQUELINE B.

Published on 25/01/2024 à 15h44 following a purchase from 10/01/2024

Very good quality jewelry and good delivery. However, there are major breakages on the T bracelets. 18.5/19/19.5.

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Response from Itsara Published on 10/02/2024

Hello Jacqueline

We do our best to make up for stock shortages. But it's not easy because of the way our products are made. Silver braiding bracelets, for example, are made by just three craftsmen. And it takes a long time. In fact, these are exceptional pieces ✨

We're improving year by year to allow for more stock. But Itsara is still a small company. It's still difficult for us to have a large stock of bracelets. Especially as we've chosen to offer a wide range of sizes.

Have a nice day
Leonel

Annie L.

Published on 15/01/2024 à 14h51 following a purchase from 30/12/2023

Very good products, although the price is a little high...

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Response from Itsara Published on 17/01/2024

Hello Annie and thank you very much :)
The price of our jewels is calculated according to their weight, the heavier the jewel, the more expensive it is, we have prices for all wallets, and we remain one of the cheapest :)

Christine M.

Published on 09/01/2024 à 07h35 following a purchase from 24/12/2023

Very nice jewelry at reasonable prices

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Kattya D.

Published on 07/01/2024 à 19h28 following a purchase from 19/12/2023

Order received on time. Beautiful silver bracelet. Very original earrings to wear. Jewelry as pictured. Well done and top phone contact. Happy New Year 2024

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Response from Itsara Published on 17/01/2024

Thank you so much Kattya for your precious opinions, they mean a lot to us ❤️

STEPHANE C.

Published on 31/12/2023 à 15h50 following a purchase from 16/12/2023

Jewel conforms and quality bravo A small downside if your packaging are eco responsible they could be in phase with the holidays ....

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Response from Itsara Published on 17/01/2024

Hello Stéphane and thank you for your compliments.
I'm sorry if you weren't satisfied with our packaging for Christmas, I'll pass on the information.

Looking forward to seeing you on Itsara

christophe P.

Published on 31/12/2023 à 12h44 following a purchase from 16/12/2023

fine

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christian M.

Published on 31/12/2023 à 08h37 following a purchase from 15/12/2023

Delivery on time thank you

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Sarah B.

Published on 30/12/2023 à 21h28 following a purchase from 15/12/2023

Secure site. Wide selection of high-quality silver jewelry

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Christianne S.

Published on 30/12/2023 à 12h57 following a purchase from 15/12/2023

Fine

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Ghislaine D.

Published on 29/12/2023 à 12h10 following a purchase from 12/12/2023

Beautiful jewelry and super-responsive sales. Go with your eyes closed

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Anthony G.

Published on 29/12/2023 à 11h18 following a purchase from 06/12/2023

Product meets my expectations

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sandrine P.

Published on 29/12/2023 à 08h52 following a purchase from 13/12/2023

Quality ring as described.

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Angélique B.

Published on 28/12/2023 à 10h11 following a purchase from 08/12/2023

Very serious .

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Catherine P.

Published on 26/12/2023 à 18h01 following a purchase from 10/12/2023

Original ring but the ring ordered size very small ordered 54 mm only one finger can take it and still it serves me provided that the finger does not swell.

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Response from Itsara Published on 17/01/2024

Hello Catherine, you can request a return on our website if the ring size is not right.

Hélène C.

Published on 25/12/2023 à 18h52 following a purchase from 10/12/2023

Very pretty jewelry, books quickly.

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Sarah S.

Published on 25/12/2023 à 02h25 following a purchase from 26/11/2023

Beautiful, high-quality jewelry. Careful, delicate packaging in the image of Itsara.

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NATHALIE B.

Published on 24/12/2023 à 16h13 following a purchase from 09/12/2023

Good quality jewelry, several orders on this site and never disappointed.

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Delphine B.

Published on 23/12/2023 à 17h34 following a purchase from 06/12/2023

Ring as described Nice packaging and the ring seal is top notch.

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Karine P.

Published on 23/12/2023 à 14h13 following a purchase from 08/12/2023

Hello I have not received

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Response from Itsara Published on 17/01/2024

Hello Karine, I see on your order history that we have returned your order.
Did you receive it?

Brigitte B.

Published on 23/12/2023 à 12h55 following a purchase from 08/12/2023

Not disappointed, the product corresponds to what is proposed. Nothing to say about the delivery. Super

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Mariechristine S.

Published on 20/12/2023 à 07h59 following a purchase from 01/12/2023

Consistently perfect service and quality, resulting in customer loyalty.

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Jacqueline B.

Published on 16/12/2023 à 17h50 following a purchase from 01/12/2023

Satisfied with the jewelry, the speed of delivery and the follow-up by the staff.

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Valrie T.

Published on 11/12/2023 à 15h42 following a purchase from 26/11/2023

Very beautiful jewelry with quality after-sales service with very friendly and competent people

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DOMINIQUE N.

Published on 10/12/2023 à 16h04 following a purchase from 25/11/2023

product conforms to the description and presentation photos.

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MARIEFRANCE L.

Published on 10/12/2023 à 11h47 following a purchase from 23/11/2023

Good quality site

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Nanou R.

Published on 09/12/2023 à 19h58 following a purchase from 24/11/2023

Earrings conform to the photo and very pretty Correct price Fast delivery I advise

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