Customer reviews of Itsara

You are absolutely right, Itsara has always displayed the weights. This new aesthetic theme (May 2026) does not allow us to do so natively, but it will be done soon.

Hello Jean-Claude,
Thank you very much for your order, however the boxes in which our jewelry is shipped are entirely handmade and made of biodegradable and recyclable materials.
Best regards,
Tristan from Itsara

Hello Ghislaine,
Thank you for your order, we are sincerely sorry if the earrings did not meet your expectations, please do not hesitate to contact us if you wish to make a return.

Best regards,
Tristan Chamart

Hello,
Thank you very much for your message and for your compliments.
Regarding the earring closures, they are not fragile: they are made of silver, a naturally soft metal and therefore slightly moldable. It is simply advised to handle it with a bit of delicacy so that it retains its shape over time.
Under normal usage conditions, they are perfectly suited for daily use.
Best regards

Hello Thérèse,
thank you for your feedback and your loyalty.

The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!

The Itsara team

Hello Sylvie,
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.

Best regards,
The Itsara team

A big thank you for your order, for the earrings everything is explained in the description of the jewelry, if this does not suit you do not hesitate to contact us to make a return!

Hello Yann,
Indeed on some rings, the soldering is visible because it is done by hand by artisans. If you are not satisfied, do not hesitate to contact us for an exchange!

Hello Micheline,

Thank you very much for your order.
The darker metal is completely normal: the jewelry from the ethnic collection is patinated to highlight the patterns and the artisanal work.
We also offer a contemporary collection, in very light and shiny silver.
And of course, you can request a return if the jewelry does not suit you.

Have a nice day,
The Itsara team

Hello Sylvie,

We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.

Looking forward to seeing you on our site,
Dolma, Itsara

Hello Patricia,

Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!

Have a nice day,
Itsara Dolma

1 : Hello Claude,

Thank you for your feedback.

Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.

We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.

Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).

Best regards,
Itsara Dolma

1: Hello Catherine,

First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.

Feel free to check our 'care and maintenance' tips for your Itsara jewelry.

We are always here to listen if you have any other questions or need advice 🙂

Best regards,

Isabelle

Hello Anne,

We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.

Best regards,
Itsara Dolma

Hello Catherine,

We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.

Please do not hesitate to contact us.

Have a nice day!
Sincerely
ITSARA Vanessa

Hello Guillaume,

The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?

In the meantime I wish you a beautiful day ☀️
Joanna

Hello Séverine,

Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna

Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa

Hello Isabelle,

I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna

Hello Valérie,

No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna

Hello Isabelle,

Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️

Hello Martine,

Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna

Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna

Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif

As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien

Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs

Hello Dorothée,

As Vanessa said in return, we're very sorry you lost your buckle :(
We've decided to discontinue this model, which is too flexible for a clasp.

I see you had a coupon code :)

Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs

Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien

Very nice day, Anaïs

Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?

Hello Maya,
I'm sorry to hear that we weren't able to satisfy you :(
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs

Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.

Don't hesitate to come back to us if you need help.

Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰

Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs