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P
Rating: 1 out of 5
The quality is good but I ordered two fuets and there was only one in the package. I wrote an email, just for information, and I haven't received a response.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 2 stars
Reset filtersR
Rating: 1 out of 5
The paletilla is not what you offer. In theory, it was a 100% Ibérico Bellota paletilla and it is at most a cebo shoulder without a surname. It seems like a scam to me.
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C
Rating: 1 out of 5
Dry and salty paletilla, I regret buying it. Totally disappointed, I won't buy again.
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A
Rating: 1 out of 5
Salty ham, they don't give me solutions, I make a second order, they say they will give me a discount or a gift and nothing.
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R
Rating: 1 out of 5
In previous orders it was fine, in this last one they sent a ham below the requested and paid weight, as for the ham it is drier than the previous ones.
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A
Rating: 1 out of 5
Hard paletilla, it can't be eaten nor should it be.
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R
Rating: 1 out of 5
Terrible after-sales service and delivery.
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M
Rating: 2 out of 5
The ham was salty.
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A
Rating: 2 out of 5
It is very salty for my taste, I have hypertension and I don't think I can eat it.
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X
Rating: 1 out of 5
Quite salty ham and below the announced weight. Previously, we had bought 4 times, with excellent results. In this order, really bad.
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J
Rating: 2 out of 5
I already sent you an email
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J
Rating: 1 out of 5
I bought a loin of which they have several weights and they send one two weights less. I simply ask them for explanations and they don't bother to answer.
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C
Rating: 2 out of 5
The slicing of the ham is very disappointing, a lot of micro bone fragments on the slices. After all, the ham itself is correct, even if in the end it's not my favorite bellota, I wanted to try something new, but I will return to my basics next time.
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V
Rating: 1 out of 5
The paletilla came out super dry and super salty.
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D
Rating: 1 out of 5
The delivery service is a disaster, after the package was 3 days going around and not being delivered to the delivery address with the excuse that no one was there when it's not true since they didn't come because I was at home, the purchased products were no longer in good condition. It's a shame that your reputation is tarnished by the poor performance of the transport company.
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J
Rating: 1 out of 5
It arrived very dry and hard, it can't be eaten. Thank you.
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F
Rating: 2 out of 5
Too dry and salty
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J
Rating: 1 out of 5
Very dissatisfied with the purchase made.
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J
Rating: 1 out of 5
Well, it's not what I expected, the ad says 30 months of curing and the ham is very tender.
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F
Rating: 2 out of 5
It feels like chewing gum
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M
Rating: 2 out of 5
The shipment was good, but upon arrival and tasting the product, it was excessively salty, so I requested a refund. They asked me for photos but no one has responded to me since then, I have read that they have 15 days to return it, the days go by and I know nothing. The uncertainty that is generated I think is not appropriate.
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L
Rating: 1 out of 5
In my order, there were three sections, A). Sliced paletilla, very bad, totally salty. B) two spicy sobrasadas, I only received one. C). Ham and paletilla petals, they will be delicious. D) the weights of the envelopes, none has its purchased weight, the heaviest weighs just 100 grams including the packaging and the cardboard which weigh 25 grams. I am not satisfied with anything. You are not serious. Luis F. Peña Rodríguez.
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F
Rating: 2 out of 5
Everything in the order was correct, the product both the cecina was very dry and the ham very salty, I regret it but I will not buy again.
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J
Rating: 2 out of 5
The ham I received has nothing to do with the previous one, the three packages I opened have no flavor of ibérico and have quite a bit of sinew which makes it very unpleasant to eat.
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J
Rating: 2 out of 5
A bit salty
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A
Rating: 1 out of 5
Items were missing in my order, I wrote and after a week I still haven't received a response. I wrote again yesterday, let's see if they answer me.
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T
Rating: 1 out of 5
Very raw.
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A
Rating: 2 out of 5
the ham was cut by machine and not by hand as stipulated
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J
Rating: 2 out of 5
I asked for it not to be too dry and it is very dry and again with a lot of fat, also lacking flavor for a shoulder of this category, this is the second time it has happened to me, I don't think there will be a third.
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J
Rating: 1 out of 5
They didn't answer the phone or the email.
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J
Rating: 1 out of 5
Very salty paletilla.
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I
Rating: 1 out of 5
I feel scammed, I ordered half a cheese and only received one wedge, they don't answer the phone and don't respond to the email, I do not recommend it at all.
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E
Rating: 1 out of 5
I was debited and never received a package. I have no news of the order since the payment was accepted.
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X
Rating: 1 out of 5
Delivery was late even after contacting them the day after the order, no response from them for a week and as a result the package arrived late and after the weekend when I needed it, total lack of professionalism
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D
Rating: 1 out of 5
The ham received weighs 2.7 kg while the invoice states 5.5 kg, find the error. I am waiting for a response that is taking a long time..
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L
Rating: 2 out of 5
Shoulder with a lot of fat
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Response from JamónyPaletilla
Hello Luis,
We appreciate your comment and regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the best quality and take all opinions into account to improve. Your satisfaction is our priority, and we are here to help you if you wish to discuss your experience further.
Best regards,
The JamónyPaletilla team
We appreciate your comment and regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the best quality and take all opinions into account to improve. Your satisfaction is our priority, and we are here to help you if you wish to discuss your experience further.
Best regards,
The JamónyPaletilla team
C
Rating: 1 out of 5
Very bad product, dry, hard, salty, terrible as it was to try how it turned out, I bought paletilla, still the biggest, but I'm not going to repeat.
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C
Rating: 1 out of 5
My order hasn't arrived. And I placed it about two weeks ago. I don't understand what's happening.
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A
Rating: 1 out of 5
2 weeks to serve the order and the ham was very dry and ordinary.
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J
Rating: 1 out of 5
01/16 Order placed, as of today 02/08 the order has still not been delivered, I want to think that it has been lost or its reception I will have no other option but to return it, probably the state of the products will not be suitable for consumption, thus my trust in Jamón and Paletilla has come to an end.
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